Root Cause Analysis Training

Root Cause Analysis Training

This 2-day Root Cause Analysis Training - which incudes Problem Solving Training - is Seta accredited, and is aligned to Unit Standard 14927: Apply Problem Solving Strategies.

It is designed for individuals and teams responsible for:

• Identifying & tackling problems promptly & efficiently
• Conducting root-cause analysis
• Implementing & monitoring solutions
• Utilizing sound judgement in making decisions
• Developing innovative solutions and ideas

Suitable for:   All employees

Course duration:   2 days

NQF Level:   4

Course content and outcomes:

Through this Root Cause Analysis Training and Problem Solving Training Course, delegates will gain understanding and work through practical workplace applications of:

• The fundamentals of problem solving
  
  • Why it is important to differentiate between problem solving and decision making
  • Handling routine problems and complex problems
  • The importance of attitude in problem solving
  • Positive thinking and positive assertion in problem solving
• Root-cause analysis in problem solving, including:
  
  • Five why’s
  • The 8 Discipline Problem Solving Model
  • Cause and effect analysis (Fishbone diagram)
• Whole brain thinking in problem solving
• Brainstorming and mind mapping
• Lateral thinking
• The 80/20 effort principle
• Problem detection and prevention
• Kaizen / Continuous improvement
• Learning from mistakes made
• Poka Yoke (make it “mistake-proof”)
• The 5S Problem Prevention Model: • Stop, Speak, Space, Sort, Sequence
• Critical thinking and decision making skills

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