Shop Steward Training - Cape Town


This Shop Steward Training - which we offer throughout South Africa - ensures that Shop Stewards acquire the critical competencies to work between the workforce and management in monitoring fair treatment, and building sound working relations for all parties.

Course duration:  3 days

Course content and outcomes:

Through this Shop Stewards Training course, delegates will learn:

  • The Roles and Responsibilities of Shop Stewards
    • The rights and responsibilities of Shop Stewards as set out by the LRA
    • The duty to represent the Union’s interests and directives
    • The responsibility to guide and represent Union members
    • The responsibility of leadership, and being a bridge between management and employees
    • Representing workers in grievances and disciplinary enquiries
    • The duty of ensuring adherence to the law, and building good labour relations
  • How a business works, and basic finance
    • How a business comes to exist and grow
    • The 4 key stakeholders of a business
    • The importance of making a profit
    • Income, Profit and expenses
    • The 4 key stakeholders of a business
    • How to satisfy all 4 stakeholders who are all interested in making money
    • What causes business to shrink, fail, and close
    • Understanding company financials
    • The income statement
    • The balance sheet
    • Cashflow
    • Budgeting and managing cashflow
  • Key principles of the LRA
    • The parties to the labour relationship, and their respective roles
    • Defining the employee – employer relationship
    • Disputes of right and disputes of interest
    • Employee contracts and fair grounds / procedure for termination
    • The regulatory aspects and dispute resolution mechanisms of the LRA
    • Understand collective bargaining in industrial relations including:
    • Getting to “Yes”
    • Positional bargaining, Distributive bargaining, Integrative bargaining, Transformational bargaining
    • Dispute resolution, mediation and strikes
  • Discipline and Grievances
    • Schedule 8 of the LRA: The Code of Good Practice Dismissals
    • Fundamental premises that should apply to all disciplinary action
    • Typical causes of disciplinary problems in a workplace
    • The classification of transgressions relating to unacceptable conduct
    • Preparing to represent an employee in a disciplinary enquiry, collecting evidence, preparing witnesses
    • Opening statements, closing arguments, presenting the evidence , cross-examining witnesses and redirecting
    • Procedural and substantive fairness
    • Grievances and grievance hearings – key principles and best practices
  • Conflict Management and Conflict Resolution
    • The nature of conflict: Internal vs external conflict
    • Types of conflict: Inter-personal: Intra-personal; Inter-group; Intra-group
    • Constructive vs destructive conflict
    • The main causes of individual conflict & how to manage it effectively
    • The main causes of conflict within companies & how to manage them
    • Understanding the main conflict styles
    • Understanding what your natural conflict style is
    • Developing the ability to choose the best conflict style to fit the situation
    • Leadership styles – how they are affected by conflict styles
    • The attributes needed to become an effective “conflict manager”
    • Legislated procedures for the resolution of workplace disputes

    Click to view our Shop Steward Training Courses on our website

Contact Details
Contact Person:
Ron / Michele
Contact Email:
info [at]
Course Details
Course Duration:
3 days
Course Delivery Method:

E-learning E-learning

Blended Blended

In Class In Class

Distance Distance

Presented Presented Courses

In House In-House

On Demand On Demand

In-house and public course fees on request




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