Shop Steward Training - Durban

This Shop Steward Training - which we offer throughout South Africa - ensures that Shop Stewards acquire the critical competencies to work between the workforce and management in monitoring fair treatment, and building sound working relations for all parties.

Course duration:  3 days

Course content and outcomes:

Through this Shop Stewards Training course, delegates will learn:

• The Roles and Responsibilities of Shop Stewards
• The rights and responsibilities of Shop Stewards as set out by the LRA
• The duty to represent the Union’s interests and directives
• The responsibility to guide and represent Union members
• The responsibility of leadership, and being a bridge between management and employees
• Representing workers in grievances and disciplinary enquiries
• The duty of ensuring adherence to the law, and building good labour relations

• How a business works, and basic finance
• How a business comes to exist and grow
• The 4 key stakeholders of a business
• The importance of making a profit
• Income, Profit and expenses
• The 4 key stakeholders of a business
• How to satisfy all 4 stakeholders who are all interested in making money
• What causes business to shrink, fail, and close
• Understanding company financials
• The income statement
• The balance sheet
• Cashflow
• Budgeting and managing cashflow

• Key principles of the LRA
• The parties to the labour relationship, and their respective roles
• Defining the employee – employer relationship
• Disputes of right and disputes of interest
• Employee contracts and fair grounds / procedure for termination
• The regulatory aspects and dispute resolution mechanisms of the LRA
• Understand collective bargaining in industrial relations including:
• Getting to “Yes”
• Positional bargaining, Distributive bargaining, Integrative bargaining, Transformational bargaining
• Dispute resolution, mediation and strikes

• Discipline and Grievances
• Schedule 8 of the LRA: The Code of Good Practice Dismissals
• Fundamental premises that should apply to all disciplinary action
• Typical causes of disciplinary problems in a workplace
• The classification of transgressions relating to unacceptable conduct
• Preparing to represent an employee in a disciplinary enquiry, collecting evidence, preparing witnesses
• Opening statements, closing arguments, presenting the evidence , cross-examining witnesses and redirecting
• Procedural and substantive fairness
• Grievances and grievance hearings – key principles and best practices

• Conflict Management and Conflict Resolution
• The nature of conflict: Internal vs external conflict
• Types of conflict: Inter-personal: Intra-personal; Inter-group; Intra-group
• Constructive vs destructive conflict
• The main causes of individual conflict & how to manage it effectively
• The main causes of conflict within companies & how to manage them
• Understanding the main conflict styles
• Understanding what your natural conflict style is
• Developing the ability to choose the best conflict style to fit the situation
• Leadership styles – how they are affected by conflict styles
• The attributes needed to become an effective “conflict manager”
• Legislated procedures for the resolution of workplace disputes

This Shop Steward Training - which we offer throughout South Africa - ensures that Shop Stewards acquire the critical competencies to work between the workforce and management in monitoring fair treatment, and building sound working relations for all parties.

Course duration:  3 days

Course content and outcomes:

Through this Shop Stewards Training course, delegates will learn:

• The Roles and Responsibilities of Shop Stewards
• The rights and responsibilities of Shop Stewards as set out by the LRA
• The duty to represent the Union’s interests and directives
• The responsibility to guide and represent Union members
• The responsibility of leadership, and being a bridge between management and employees
• Representing workers in grievances and disciplinary enquiries
• The duty of ensuring adherence to the law, and building good labour relations
• How a business works, and basic finance
• How a business comes to exist and grow
• The 4 key stakeholders of a business
• The importance of making a profit
• Income, Profit and expenses
• The 4 key stakeholders of a business
• How to satisfy all 4 stakeholders who are all interested in making money
• What causes business to shrink, fail, and close
• Understanding company financials
• The income statement
• The balance sheet
• Cashflow
• Budgeting and managing cashflow
• Key principles of the LRA
• The parties to the labour relationship, and their respective roles
• Defining the employee – employer relationship
• Disputes of right and disputes of interest
• Employee contracts and fair grounds / procedure for termination
• The regulatory aspects and dispute resolution mechanisms of the LRA
• Understand collective bargaining in industrial relations including:
• Getting to “Yes”
• Positional bargaining, Distributive bargaining, Integrative bargaining, Transformational bargaining
• Dispute resolution, mediation and strikes
• Discipline and Grievances
• Schedule 8 of the LRA: The Code of Good Practice Dismissals
• Fundamental premises that should apply to all disciplinary action
• Typical causes of disciplinary problems in a workplace
• The classification of transgressions relating to unacceptable conduct
• Preparing to represent an employee in a disciplinary enquiry, collecting evidence, preparing witnesses
• Opening statements, closing arguments, presenting the evidence , cross-examining witnesses and redirecting
• Procedural and substantive fairness
• Grievances and grievance hearings – key principles and best practices
• Conflict Management and Conflict Resolution
• The nature of conflict: Internal vs external conflict
• Types of conflict: Inter-personal: Intra-personal; Inter-group; Intra-group
• Constructive vs destructive conflict
• The main causes of individual conflict & how to manage it effectively
• The main causes of conflict within companies & how to manage them
• Understanding the main conflict styles
• Understanding what your natural conflict style is
• Developing the ability to choose the best conflict style to fit the situation
• Leadership styles – how they are affected by conflict styles
• The attributes needed to become an effective “conflict manager”
• Legislated procedures for the resolution of workplace disputes

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