Customer Centricity (contact or online (u/s 118028)


This course addresses the components of a customer centric approach which is based on the theory that the value chain begins with the customer and not the product.Unit Standard (ID: 118028, LEVEL 4 and 8 credits): Supervise Customer Service Standards.Exit OutcomesShow understanding of the key effects of global drivers (technology) on consumer behaviourShow understanding of the components of a customer centric service delivery approachApply the customer centric approach in own roleDelivery and DurationONLINE: MS Teams - 3 sessions over 5 days ORCONTACT: 2 days contact trainingLearning Unit DescriptionLU1 Customer Centricity in the 4th Industrial RevolutionLU2 Standard SettingLU3 Service Perfection Practical AssignmentCrafting a personal brand statementSet personal standardsReview own service deliveryImprove service delivery 

Contact Details
Contact Person:
David Loubser
Contact Email:
david [at]
Course Details
Unit Standard:
NQF Level:
Level 4
Course Duration:
2x 2-day sessions + 1x project presentation
Course Delivery Method:

E-learning E-learning

In Class In Class

Presented Presented Courses

In House In-House

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