Frontline Reception I

Advertisement

Aim: To advise and guide the learner in a practical and fun way in the finer points of reception and communication excellence. Content: Attitude and Aptitude, Understanding People, First Impressions Last, Colours, Body Language, Communication Starts With the Ability to Listen, The Etiquette of Meeting and Greeting, The Etiquette of Telephonic Liaison, Effective Communication Skills, Exceeding Expectations, Solidifying My Role as- Director of First Impressions - , A Comprehensive List of Information for Receptionists, What Procedures Should You Have? Outcome: At the end of this workshop the delegate will have the necessary knowledge to provide a professional and complete- shop window - for both personal and telephonic callers to a company. They will also be aware of their responsibility to their colleagues.

Contact Details
Contact Person:
Office
Contact Email:
info [at] StaffTraining.co.za
Course Details
Unit Standard:
14338
NQF Level:
Level 2
Course Duration:
1-Day
Course Delivery Method:

Presented Presented Courses

Cost:
From R2070 per delegate (including VAT)


Advertisement



Advertisement


Advertisement


Advertisement


Google News


Advertisement




Advertisement