How to Deal with Difficult Clients and Discussions

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Course Content: The important role that customers play, Why are clients normally difficult? What do clients want when they speak of service and client care? What is considered courteous behaviour/good telephone etiquette and why is it important? What communication skills are necessary to make for a good client interaction? What is the KISS principle in customer care and why is it important? How do you calm a client down (4 techniques)? How do we overcome language barriers?

Contact Details
Contact Person:
Office
Contact Email:
info [at] StaffTraining.co.za
Course Details
Unit Standard:
114974
NQF Level:
Level 2
Course Duration:
1 -day
Course Delivery Method:

Presented Presented Courses

Cost:
From R2070 per delegate (including VAT)


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