Due to the diversity of the training programs, The International Sales and Voice Academy, was born from The Communication Academy established in 1999.

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Dealing more specifically with SALES and COMMUNICATION, the company provides specialized training programs in this field namely; SALES, SALES PRESENTATIONS, RETAIL AND CHANNEL MARKETING, TRAIN THE TRAINER, PROFESSIONAL VOICE OVER THE PHONE, CONFIDENT CLIENT CARE, CHANGE MANAGEMENT, CONFLICT MANAGEMENT and we can also provide you with an experienced mediator in order to assist you in facilitating your SALES STRATEGY AND PLANNING SESSIONS.

The International Sales and Voice Academy has grown to specialize in this specific business arena, providing real, honest, practical, working and tried methodologies.

The International Sales and Voice Academy has offered focused management, communication and selling skills training to executives in a cross section of industry throughout Africa.

It is the belief in and commitment to genuine client behavior backed by carefully researched and updated training material that has been the foundation on which the company is based.

Our belief is quite simple; one needs passion and enthusiasm to train, and to ensure that the delegates that attend our workshops get the best of our experience and knowledge.

Vision

To improve and better sales, communication and management skills among business executives at all levels throughout Africa.

Mission

To ensure that training is consistently updated through intensive research in order to meet the needs of business executives in an ever-changing business environment.

To ensure that people realize their full potential, and to ensure as Africans we can all learn to sell, communicate and manage with confidence, To constantly improve service to clientele throughout Africa. The International Sales and Voice Academy has inland and coastal offices, and also operates throughout Africa. A team of talented qualified individuals has offered their exceptional services to a wide range of clientele.

FACILITATORS

The International Sales and Voice Academy draws on experienced free lance facilitators, which understand the importance of training and in providing excellent customer service to the organizations that, employ us to train. The International Sales and Voice Academy focuses on selling with confidence and effective use of the voice and communication. With a strong belief in the importance of real, practical and experienced facilitators and workshops; and the impact it has on an individual's performance and self-confidence.

The International Sales and Voice Academy also has resident facilitators, short CV’s are provided below:

Marc Andrew: has a national diploma in marketing and sales management from the Pretoria Tech, and a sales project diploma and train the trainer from the Industrial Society of London. Marc Andrew has twenty four years experience in sales from sales executive all the way through to group sales director for a global business information company at the age of thirty one. Marc Andrew has experience in selling in a cross section of industry including: fmcg, retail, luxury goods, business information, it, financial services, consulting, training, calls centre and recruitment. Marc has also established sales divisions for four large global companies in London, New York, Lagos and Johannesburg, with regards to manpower, systems, strategies, policy and procedure Marc Andrew has also completed training in finance, labor law, human resources, project management, conflict resolution, change management with various training institutions both locally and internationally. In addition Marc Andrew ran two large global accounts for a top consultancy, namely Samsung and Hewlett Packard. Marc Andrew has trained individuals and companies over the last ten years in sales, sales presentations, sales management, change management, and professional voice over the phone.

Andrew Goodwin: has 23 years experience at blue chip Retail and FMCG companies within South Africa as well as involvement in Sub Saharan countries in various Management levels with specific emphasis placed on manpower, systems, strategies, policy and procedure.

Andrew has completed training in labor law, human resources, channel management and numerous retail courses with various training institutions.

The transactional sale and "shotgun" approach to sales is archaic; the potential client requires a difference approach in an ever-changing business environment. The solution sale and "rifle approach" are order of the day. Most sales courses revolve around the way you should sell, this workshop deals with how you should sell specifically in the retail sector. To change the way a sales person sells is difficult, as it is hard to change personality traits, but training a sales person on how to sell, with understanding and ensuring that the implementation of the skills is not immediate but over a period of time which will enhance the productivity of the individual. The focus on this workshop is not on the sales "coalface" but more on the sales "back office". Remember chance favors the prepared mind.

Kerry-Lee Wiercx: has 25 years experience in training Pastel and Microsoft, and is certified and qualified through the respect organizations. Kerry-Lee also facilitates training in CONFIDENT DEBT COLLECTION. Kerry-Lee has years of experience in this specific field, having managed debt collection divisions in three blue chip companies. A valued member of the company, Kerry-Lee conducts training with energy, excitement and enthusiasm, and gets the message across.

CONTACT DETAILS

National: Marc Andrew
082 920 5945 (mobile)
086 691 2514 (fax)
marc@thesalesandvoiceacademy.co.za

Inland Office: Andrew Goodwin
071 604 8538 (mobile)
086 691 2514 (fax)
andrew@thesalesandvoiceacademy.co.za

Coastal Office: David Inglis
072 745 8921 (mobile)
086 691 2514 (fax)
dave@thesalesandvoiceacademy.co.za

Operations: Leslie O’Shea
071 491 5872 (mobile)
086 691 2514 (fax)
leslie@thesalesnadvoiceacademy.co.za