Aim: To advise and guide the learner in a practical and fun way in the finer points of reception and communication excellence. Content: Attitude and Aptitude, Understanding People, First Impressions Last, Colours, Body Language, Communication Starts With the Ability to Listen, The Etiquette of Meeting and Greeting, The Etiquette of Telephonic Liaison, Effective Communication Skills, Exceeding Expectations, Solidifying My Role as- Director of First Impressions - , A Comprehensive List of Information for Receptionists, What Procedures Should You Have?

In recent times the purchasing function has come under scrutiny. Organisations are evaluating whether their purchasing and supply chain management processes really "add value" to the company. More proactive companies are recognising that the supply function plays a role that is becoming of vital importance to the company's success.

About the programme:
If you are passionate about drawing and design, cartoons, video games, animated movies and would like to pursue a career in the creative field, this programme is for you.

Admission Requirements:
Grade 12 along with a portfolio

Course Delivery Mode:
Full Time

Course Outcomes

Upon completing this course, participants should be able to:

This module covers masking and clipping layers, editing an image using quick mask overlay,masking vector paths, creating special effects and more.

Leadership Training

We offer 4 different Transformational Leadership Training programmes, which all include Change Management Training. For in-house courses we can also customize them to your specific needs.

The following is a list of our Transformation Leadership Training programmes by region:

Course Title:   Transformational Leadership Training

About the programme:
If you enjoy working with children and shaping young minds, then this could be a suitable career for you. If you have a passion for children's education and psychology, and are excited about creating interesting, stimulating fun activities for children, this programme would suit you

Admission Requirements:
Grade 12

Course Delivery Mode:
Full Time and Part Time

This module covers determining graphic type and resolution, working with selections, exploring image modes and colour adjustments and more.

The following is a list of some of our Middle Management Training and Leadership Training courses by region:

Course Title: Effective Leadership and Management - for Middle Managers

Please click on the course below for your region

About the programme:
This is the traditional Apprentice career path to becoming an artisan. After successful completion and workplace experience, the apprentice may apply for the Trade Test

Programme Offerings:
Motor Mechanics
Plumbing
Fitting and Turning
Fabrication
Electrical
Carpentry

Admission Requirements:
N1: Grade 11 with Maths/ Maths Literacy (minimum 50% pass).
N2: N1 or equivalent
N3: N2 or equivalent

Course Delivery Mode:
Full Time and Part Time

Start Out with an Ideal End Up with a Deal

After attending the programme, learners will be able to: (1) Prepare effectively in order to maximise their advantage before negotiations even begin (2) Make the best possible opening, one that is both tough and credible (3) Become an expert in the use of negotiation tactics (4) Master the win-win and distributive approaches to getting the best deal possible (5) Deal effectively with any last minute tactics and seal the deal.

Aim: Enabling the learner to understand research, the purpose thereof and how to go about it in the most time efficient manner, producing the targeted information required for the audience. Content: Understanding Your Audience, Understanding the Purpose of Your Research, Setting the Level of Detail Required, Identifying the Preferred Methods of Research, Specifically Using Google and Making Use of the WWW, Collect, Summarise and Sort Information, Present Information in a Logical and Systematic Way to the Targeted Audience.

Through this Team Building Training - which we run publicly and in-house throughout South Africa - delegates will gain the knowledge and skills to lead their teams to becoming enthusiastic high performance teams (Aligned to Unit Standard 252037: NQF level 5: 6 credits).

Through this Team Building Training course,

Suitable for:  Managers, Supervisors and Team Leaders

Course duration:  2 days

NQF level:  5

Course content and outcomes:

CBM Training has developed this hands-on training course to provide office professionals with a way to refine their spreadsheet skills and get the most out of MS Excel. This allows them to quickly and efficiently create and automate spreadsheets - which in turn, provides key information for themselves and their managers.

Eliminate wasted time and frustration by taking your MS Excel expertise to a new level!

New managers are often promoted due to their quality of work and not necessarily due to their management skills. This can leave new managers feeling out of their depth, in a position that is often challenging, lonely and frustrating. Management is a skill that is often only learnt through trial and error. Unfortunately, these errors can lead to lower productivity, costly mistakes and the loss of valuable staff.

A team’s success (or failure) rests squarely on the shoulders of its management. When a football team fails to perform, it is always the coach that gets the blame. The same is true for managers. Your team needs to be 100% behind you in order for them (and for you) to excel.

Employee Onboarding Training

100-day Employee Onboarding, Orientation and Induction Design Training

To negotiate successfully, the initial planning and research work has to be excellent.  After this has been completed, a simple, effective process must be followed in order to achieve set objectives and goals.

Employment Equity Training

Course Description

Project management Fundamentals overviews the basics of project management. It provides the theory and core methodology you will need to manage projects or participating on project teams

Course Content:

1. The Project Management Life Cycle

• What is a Project?
• The Project Management Life Cycle
• The Role of the Project Manager

2. Setting Up for Success

So often in life we are governed by the matters of the moment - the urgent rather than the important.  Time, and its enormous value, are wasted wittingly or unwittingly as badly as man's other scarce resources.  Learning to manage your time and the stress that comes with the job is the challenge facing all business

For dashboards to be truly useful, you need to first and foremost know what you SHOULD be reporting on, and then learn how to set these up.

As an initiator representing your company, you require the knowledge and understanding to prepare for, and participate in, a disciplinary enquiry.

WHO SHOULD ATTEND

Skills Development Training

- Employment Equity Committee Training -

The certificate covers the entire Education, Training and Development process: analysing a learning need, identifying a skills gap in your organisation, developing the learning material, presenting the learning programmes, assessing learning, moderation to ensure quality of learning and assessment, workplace mentoring to assist learners in a achieving their maximum potential and co-ordination of the learning programmes.The learners wishing to enroll for the National Certificate in ODETD Practices must hold an FETC or equivalent, and be subject matter experts in the field they wish to provid

This programme explores the basic concepts of team development, critical elements of high performance and common issues that teams face. It is an opportunity for team members and organisations to build healthier, stronger relationships with one another, to reaffirm their collective purpose, and to plan steps to improve team effectiveness.

Course Overview

Imagine increasing productivity, reducing waste and improving customer satisfaction by developing a process for effectively solving problems.

If you are tired of applying dead-end solutions to recurring problems in your company, this workshop should help you reconstruct your efforts and learn new ways to approach problem-solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions that you will be confident in.

This Unit Standard specifies the knowledge and skills required to manage a budget within the organisation. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:
Explaining the concept of budgeting pertinent to an area of responsibility.
Determining the elements of a budget relevant to an area of responsibility.
Monitoring and controlling actual expenses (and revenue), against projected budget.

Customer Service Training

This comprehensive cutting edge management programme will cover the key management, financial and business success areas that managers in South Africa need to know. The programme will deliver several proven management skills and techniques to help you become the complete all-round manager. If you are a new or existing manager, you will benefit by sharing and solving the various challenges that you face when managing your people, departments and your own workloads.

Employment Equity Training

Effective Leadership and Management
for Middle Managers

This Effective Leadership and Management Training Programme - which we run publicly and inhouse throughout South Africa – is aligned to Unit Standard 120300.

This programme presents a framework for emotional intelligence as set of skills hypothesised to contribute to the accurate appraisal and expression of emotion in oneself and in others, the effective regulation of emotion in self and others, and the use of feelings to motivate, plan and achieve in one's life. 

Course Overview

Delegation is one of the hardest skills for a manager to master. However, the skill can be learned. This workshop will explore many of the facets of delegation: when to delegate, and who to delegate to. We will also go through the delegation process step by step, to see where the pitfalls lie, and what we can do about getting around them.

This 4-day Recognition of Prior Learning (RPL) skills training workshop aims to recognise the expertise of people who have a deep understanding of outcomes-based assessment in general & of the complexities concerning the legislature & implementation of RPL (Recognition of Prior Learning) policies & practices, in particular.

Call Centre Training

Through this Call Centre Training - which is offered in-house, publicly and online throughout South Africa - your company will gain:

Skills Development Training

- Employment Equity Committee Training -

Employee Onboarding Training

100-day Employee Onboarding, Orientation and Induction Design Training

Course Overview

Fact: A meeting loses its value and wastes time if it is not documented in the correct manner.

COURSE OVERVIEW AND OUTLINE

This course can be delivered as contact sessions or via elearning.

Skills Development Facilitator (29 credits)

 Provide information and advice regarding skills development and related issues, ID 15221
 Promote a learning culture in an organisation , ID 15222
 Develop an organizational training and development plan, ID 15217
 Coordinate planned skills development interventions in an organisation, ID 15232
 Conduct an analysis to determine outcomes of learning for skills development and other purposes, ID 15218
 Conduct skills development administration, ID 15227

Assess and Review Workshop

Portfolio Building Workshop

POP Training and Consulting now offers customised Remote / Virtual Training for your employees, wherever they are in South Africa... or the world.

Course Content: The important role that customers play, Why are clients normally difficult? What do clients want when they speak of service and client care? What is considered courteous behaviour/good telephone etiquette and why is it important? What communication skills are necessary to make for a good client interaction? What is the KISS principle in customer care and why is it important? How do you calm a client down (4 techniques)? How do we overcome language barriers?