Overview
Fact: 91% of people are afraid to make a presentation in front of others. These people spend hours worrying and struggling if asked to make a presentation.

A great presenter has two unique qualities, appropriate skills and personal confidence. This confidence comes from knowing what you want to say, and being comfortable with your communication skills. In this workshop, you will master the skills that will make you a better speaker and presenter.

In this 5-day packaged course, IT professionals will learn about Office 365 Management, including key components of Office 365, how to move your organisation to Office 365, how to configure Office 365, and how to manage Office 365 ProPlus deployments.

On day two, IT professionals will learn about Microsoft 365 Tenant and Service Management, including how to plan, manage, and customise your organisation’s Microsoft 365 tenant and services.

This module covers the introduction to front office computer applications,reservations,front desk management, front office accounting and more.

Competency-based Recruitment and Selection Training

The following is a list of our Competency-based Recruitment and Selection Training courses by region:

A friendly and professional receptionist can immediately create an impression in the caller’s mind of an efficient, customer service oriented and professional company.This essential 1 day telephone etiquette workshop, which also addresses image, dress and deportment, is the perfect training tool for those companies who value their corporate image, and recognise that a future client or customer’s first impression of a company starts with the receptionist or person who answers the telephone.Key benefits of attending this course:* Impressing and building a relationship with clients by creating

The Centre for Comparative Law in Africa, University of Cape Town and University of Derby, UK are pleased to be hosting a workshop funded by the UK Arts and Humanities Research (AHRC), on Business and Human Rights Scholarship: Developing networks and perspectives from the Global South. 

In the modern business landscape, thorough due diligence is at the core of informed decision-making when it comes to corporate finance transactions.

This course takes you on a deep dive into the world of corporate due diligence and covers the essential aspects of legal due diligence. Through engaging lectures, practical exercises, and real-world case studies, you will learn how to conduct comprehensive due diligence, assess risks, and advise clients to make well-informed business decisions based on the findings of the due diligence.

This Shop Steward Training - which we offer throughout South Africa - ensures that Shop Stewards acquire the critical competencies to work between the workforce and management in monitoring fair treatment, and building sound working relations for all parties.

Course duration:  3 days

Course content and outcomes:

Through this Shop Stewards Training course, delegates will learn:

This highly practical programme will help you gain the skills and techniques needed to excel as an Administrator, by developing the knowledge, skills and behaviours required to successfully work in a business environment.

Course Outcomes

Upon completion of this course, the participants should be able to:

Purpose of the Training

POP Training and Consulting now offers customised Remote / Virtual Training for your employees, wherever they are in South Africa... or the world.

Aim To assist PA's, receptionists and office administrators in reaching goals and setting of high standards in the smooth operation of the company and management team Content: ? Skills, qualities and attributes required for success ? Identifying and classifying your customers (internal and external) ? Developing your role and contribution to the organisation - working to clear goals and objectives ? Identifying urgent versus important tasks and realistic deadlines ? Dealing with disorganised people ? Assertive communication - saying 'no' and still being effective ?

Emotional Intelligence Training

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Through this Team Building Training - which we run publicly and in-house throughout South Africa - delegates will gain the knowledge and skills to lead their teams to becoming enthusiastic high performance teams (Aligned to Unit Standard 252037: NQF level 5: 6 credits).

Through this Team Building Training course,

Suitable for:  Managers, Supervisors and Team Leaders

Course duration:  2 days

NQF level:  5

Course content and outcomes:

Course Description One of the key qualities of successful leaders is the ability to coach effectively. This popular course, delivered to organisations, looks at the strategic roles in the organisation as well as developing core skills in mentoring and coaching. The course helps people enhance core skills and it also examines challenges and issues that mentors and coaches face whilst identifying strategies to meet these challenges effectively.

You can have the greatest idea in the world, but if you can’t persuade anyone else to follow your vision, your influence and impact will be greatly diminished.

Leaders who reach the top do not simply pay lip service to the importance of effective communication but instead study the art in all its forms, to improve on this critical skill.

When done well, leadership communication inspires trust and positive change, and drives better outcomes for individuals, teams and organisations.

This module covers the history of newspapers, South Africa and the media, newspaper journalism,writing for a magazine, layout, design and production.

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management? Why is There Conflict? Your Own Conflict Handling Modes, Identifying the Stages of Conflict, The relationship Between Competition and Conflict, The Five Modes of Conflict, Creating a Personal Conflict Management Approach, Creating an Organisational Conflict Management Plan, Mediation

Course Outcomes

Upon completing this course, participants should be able to:

This Strategic Thinking Training - including Scenario Planning Training and Managing Change - which is offered throughout South Africa - is designed to assist managers and management teams with methodologies, tools and templates for effective strategic planning, as well as methodologies, tools and templates for the key change management processes that will need to be applied for effective implementation.  This training programme will equip managers to: