Are you tired of legalese? Of copy and paste? Do you want to learn how to write legal texts clearly and effectively? This course will equip you with the tools you need to refine your writing.
Training Courses
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Managers, who attend this 1-Day Workshop, will demonstrate:The “bigger picture” to communication in the workplace.The ability to convey the company brand and values through communication to various role-players.WORKSHOP CONTENTExplaining business communication at the Manager level (Pipe-Line concept)Case studies: Personal communication moments & consequences exploredProactive communication; win:win principle (S Covey)Brand-based communication; language type and formValue-based communication; includes communicating facts and feelings professionally with respect, with care and with integr
Aim: This workbook is designed as an introduction to the business world. It is suitable for upliftment candidates such as housekeeping staff being groomed for reception, or even interns straight from matric who need to see the bigger business picture. Often the only criteria stopping suitable job candidates is a lack of confidence and sometimes a lack of global understanding of business terms, especially in the English language. This workbook is geared around discussion and information sharing.
Government procurement accounts for a substantial part of the global economy and is therefore closely regulated in law to prevent fraud, waste, corruption or local protectionism.
This field of law called public procurement regulation is internationally one of the fastest growing areas of legal interest both in practice and academia.
Join us for a twenty-four-hour course, held over six days.
29 October to 1 November (Tues-Fri) and 4 to 5 November (Mon-Tues), 13:00-17:00
Manage the capture, storage and retrieval of human resource information using an information system, ID 10171
Manage learner information using an information management system, ID 114925
Manage the design, development and review of human resource information system, ID 11906
Identify and measure factors that influence productivity, ID 114878
Co-ordinate the improvements of productivity within a functional unit, ID 114884
Competency-based Recruitment and SelectionTraining
Qualification ID: 61595 – NQF 4Duration: 5 ½ Days over 12 MonthsCredits: 140This RPL (Recognition of Prior Learning) Learnership allows companies to enrol more experienced administrative professionals (minimum of 3 years’ work experience and Matric) on a programme that consolidates and recognises their work experience. Delegates attend 5 assessment preparation workshops where they take part in guided discussions and assessment briefings designed to assist them to complete Portfolios of Evidence on their administrative skills.
About the programme:
If you are passionate about travelling, a career in tourism is for you. Tourism is one of the fastest growing industry in South Africa, providing an ever-increasing contribution to South Africa’s economy. You could choose to be based in an office, booking flights and organising accommodation or guiding tours and engaging with tourists.
Admission Requirements:
Grade 12
Course Delivery Mode:
Full Time
The Standard Operating Procedures for the investigation, search, access or seizure of articles (data/computer programs) has been published and it governs the procedure that the South African Police Service will use when seizing electronic evidence.
Learn how to plan, research, draft, edit, write and produce successful business reports.
Management Training
We offer 18 different Management Training courses, all of which we run in-house and publicly throughout South Africa – Cape Town, Durban, Johannesburg, Port Elizabeth.
Practicing law is a business. Whether as a law firm owner or employee, how you manage clients’ experience with the law and your office, affects the bottom line. Basic business skills, financial management, risk management, marketing, public relations, employee relations, compliance, and business development mechanisms need to be in place to run a sound legal practice.
Join us for a four-hour course in which we will explore these topics.
When and where?
25 to 26 March 2025, 9:00 to 11:00 SAST
Conflict, Stress and Change Training
Clearly, you use Excel a lot in your role. Otherwise, you wouldn't be taking this course. By now, you're already familiar with Microsoft® Office Excel® 2019, its functions and formulas, a lot of its features and functionality, and its powerful data analysis tools. You are likely called upon to analyze and report on data frequently, work in collaboration with others to deliver actionable organizational intelligence, and keep and maintain workbooks for all manner of purposes. At this level of use and collaboration, you have also likely encountered your fair share of issues and challenges.
Course Overview
Fact: Many staff members struggle to apply the basic principles of communication, leading to misunderstanding and time wastage.
Aim: To assists leaders in the art of collaboration, thereby ensuring maximum gain from team input and empowering leadership practices. The workshop provides tools and frameworks to use enabling the easy implementation of this highly desirable leadership style.
Emotional Intelligence Training
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Course Overview
Behaviour Interviewing is a very reliable and valid candidate selection technique. While we all may say that past behaviour is the best indicator of future behaviour, we don’t act as if we believe this when we are interviewing candidates—often because we aren’t certain how to ask questions that will tell us about past performance.
Course Overview
Many people never realize how much influence they actually have, despite how often they use it. These people capitalize on persuasion in sales settings, negotiating raises, adopting change, or making effective decisions. This will help you develop the skills to apply controlled influence and persuasion in these areas and more. You will develop the following skills:
Every day, millions of email messages are exchanged among people within and between organizations. Email has a ubiquitous presence in the lives of many, and it's likely that email technologies will continue to evolve with the changing needs of workplaces. After all, email communication has not been replaced, or its growth slowed, as many predicted with the rise of social media and the widespread adoption of mobile technologies.
National Diploma: Occupationally-directed Education, Training and Development Practices (OD-ETD), ID 50333, NQF Level 5, 257 creditsThe diploma forms part of a talent development pathway for ETD Practitioners within an organisation. It enables ETD Practitioners to move to a training management position fulfilling additional roles such as a Skill Development Facilitator, ensuring compliance with legislation and return on investment of learning and development within an organisation.
Know your product, know your customers’ needs, overcome the fear of rejection, and follow a proven approach to obtaining a series of commitments to close the deal confidently.
Aim: To assist all business people with observing business protocol and etiquette ensuring successful relationships with colleagues and clients. Content: Etiquette- What is it? Manners and Etiquette, Personality, Daily Etiquette, Procedures and Protocol, How to Introduce People, How to be the Perfect Guest, How to Leave a Party Graciously, More How To's, Time and Personal Space, The Etiquette of Communication, Electronic Communication, Business Meetings, Business Entertaining, Business Travel, Etiquette and Finesse, Networking and Collaboration
Conflict Management Training
The following is a list of our Conflict Management Training and Conflict Resolution Training courses run in South Africa:
Business people today communicate in writing such as letters, faxes, email, reports, minutes and memos. The effect of these communications can be improved if they are written clearly, concisely and in a readable way.
Whether you are drafting emails to colleagues or having to provide reports for your customers or managers, this intensive 2 day Writing Better Business Documents training course will provide you with easy to remember principles, suggestions and formats that can help you write better business documents.
This unit standard is intended for persons who have not used computers before. Persons credited with this unit standard will be able to operate a computer within the boundaries of organisational policy and procedures and will be able to operate applications applicable to the job function.
With the South African working environment looking rather bleak, restructuring and retrenchment are an unfortunate reality for many corporations and institutions.
Most large-scale retrenchment exercises are usually initiated and followed through by labour attorneys to ensure compliance with the Labour Relations Act (LRA). But it is managers and HR specialists in each workplace who have to interact with the employees, issue the Section 189 Notices, negotiate with trade unions, cope with the highly emotional fall-out, and generally administer the entire process.
Conflict, Stress and Change Training
This is the ideal course for client facing staff that needs to acquire reception, switchboard and customer care skills.
Module 1: Reception
The Importance of the Receptionist
Qualities of an Efficient Receptionist
Dealing with People
Dealing with Visitors
The Reception Area
Security
Dealing with Difficult Situations
Module 2: Switchboard
Types of Apparatus
Handling and Care of Apparatus
Dealing with Numerous Lines
Start your computer literacy journey today!
This course is a one-day introduction for delegates who have no experience working with computers using the MS Windows operating system. No prior knowledge or experience in working with computers is expected.
Are you ready to take charge of your administrative career? Our Office Administration Qualification NQF Level 5 is a comprehensive 24-month program that equips you with the skills and knowledge to excel in a dynamic office environment.
Key Features
Customer Service Training for Managers
Building a Culture of Great Customer Service
To negotiate successfully, the initial planning and research work has to be excellent. After this has been completed, a simple, effective process must be followed in order to achieve set objectives and goals.
This module covers determining graphic type and resolution, working with selections, exploring image modes and colour adjustments and more.
Customer Service and Telephone Etiquette Training
Please click on the course for your region
Competency-based Recruitment and SelectionTraining
This practical and career-enhancing course, presented by specialists in the field, provides people involved in the drafting of legislation with essential theoretical and practical knowledge and skills.
This course focuses more intensively on specific issues and problem-solving exercises. By completing the course, persons involved in legislative drafting enhance their knowledge and skills to draft legislation efficiently, accurately and in compliance with legal requirements.
CBM Training has developed this hands-on training course to provide office professionals with a way to refine their spreadsheet skills and get the most out of MS Excel. This allows them to quickly and efficiently create and automate spreadsheets - which in turn, provides key information for themselves and their managers.
Eliminate wasted time and frustration by taking your MS Excel expertise to a new level!
Through this Employee Wellness Training - which we run publicly and in-house throughout South Africa - delegates are provided with valuable methods and tools to manage their personal well-being and interaction with others, both at work and in their personal lives.
Course duration: 4 days
Course content and outcomes:
Through this Employee Wellness Training Programme, delegates will learn:
This module covers the coding features, the reference tab, regular expressions cascading style sheets, the CSS style panel, the behavior panel and more.
Pre-Requirements:
A learner should have a minimum AET Level 3 competency in English
Description:
The curriculum framework for Foundational Communication in English describes the English language skills, processes, knowledge and practices that will help people deal confidently and successfully with formal occupational training which is delivered mainly through the medium of English, and uses training materials in English.
Elements and Outcomes:
Element 1: Reading
To advise and guide the learner in a practical and fun way on the finer points of reception and communication excellence. This workshop has been adapted from our Frontline Reception I workshop to address the specific requirements of security staff. This workshop addresses the need for professionalism and also creates awareness of the importance of this position for both internal and external clients, and with that awareness the need for being self-motivated and knowledge driven.
"About the programme:
False Bay TVET College in collaboration with UNISA now offers a Higher Certificate in Banking Level 5
To ensure your study success, False Bay TVET College will support you with:
•Contact Time
•Internet Access
•Student Support Services"
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