Discover the intricacies of syndicated loan financing transactions in this detailed course.

Syndicated loans play a pivotal role in corporate finance, and understanding how they work from a legal point of view is essential for lawyers, financial professionals and anyone involved in the world of finance.

Join us for a six-hour course, held over three days.

When and where?

24 to 26 November 2025, 9:00 to 11:00 SAST

This course will be held remotely, most likely on Zoom.

Conflict Resolution Training

The following is a list of our Conflict Resolution training and Conflict Management training programmes run throughout South Africa:

The aim of this workshop is to help you understand that effective recruitment practices will ensure that there is always a role for the recruiter in the labour landscape.

Through this Team Building Training - which we run publicly and in-house throughout South Africa - delegates will gain the knowledge and skills to lead their teams to becoming enthusiastic high performance teams (Aligned to Unit Standard 252037: NQF level 5: 6 credits).

Through this Team Building Training course,

Suitable for:  Managers, Supervisors and Team Leaders

Course duration:  2 days

NQF level:  5

Course content and outcomes:

Qualification ID: 23833 – NQF 2Duration: 8 ½ Days over 12 MonthsCredits: 130This Guided RPL (Recognition of Prior Learning) in Business Administration Services NQF Level 2 Learnership allows companies to send administrative staff with 1 – 2 years’ work experience on 8 assessment preparation workshops, where they take part in guided discussions and assessment briefings designed to assist them in completing Portfolios of Evidence (PoE’s) on their administration skills.

Minutes are a tangible record of a meeting for its participants and a source of information for members who were unable to attend. Stick to the facts, and Avoid jargon.

WHO SHOULD ATTEND

Employment Equity Committee Training

This is the ideal course for client facing staff that needs to acquire reception, switchboard and customer care skills.

Module 1: Reception
The Importance of the Receptionist
Qualities of an Efficient Receptionist
Dealing with People
Dealing with Visitors
The Reception Area
Security
Dealing with Difficult Situations

Module 2: Switchboard
Types of Apparatus
Handling and Care of Apparatus
Dealing with Numerous Lines

The six management challenges of 2023 have been identified:

COURSE OUTCOMES

Large Class Teaching using structured Group Learning TechniquesCourse Purpose:This course aims at increasing the capacity (skills and confidence) of teachers to develop critical thinking and socially skilled learners, particularly in large classes, using a range of cooperative learning techniqueDuration: 2 days*Certification and SACE CPTD PointsSupatrain is in accredited provider with SACE. This course will give registered teachers 15 CPTD points issued from SACE. Refer to the attached information sheet for more information

Customer Service Training for Managers

Building a Culture of Great Customer Service

Since the first King report in 1994, shareholder activism has been recognised as an integral part of the overall corporate governance ecosystem and increasingly so with the current focus on ESG (environmental, social and governance).

The strong recurring theme in the progression of corporate governance is the need for institutional investors to play a significant and proactive role within the context of the overall corporate governance framework. 

Overview
Fact: 91% of people are afraid to make a presentation in front of others. These people spend hours worrying and struggling if asked to make a presentation.

A great presenter has two unique qualities, appropriate skills and personal confidence. This confidence comes from knowing what you want to say, and being comfortable with your communication skills. In this workshop, you will master the skills that will make you a better speaker and presenter.

Customer Service and Sales Training

Course Objectives:

Overview

This course delves into the legal principles of reputation management for both individuals and corporate entities.

Students will gain theoretical insight and practical skills to address events that may tarnish or misrepresent their personal or business integrity. Topics include the handling of personal insults, invasions of privacy, attacks on their reputation and injurious falsehoods. Participants will learn strategies to protect against and respond to threats involving their individual or corporate rights to dignity, privacy and reputation in the modern era.

PURPOSE:
To develop capacity of middle and senior managers to lead the function / business in turbulent times. Includes personal development and emotional intelligence.

This workshop will answer the following questions:
• What should I look like to lead?
• What impact should I make?
• What should I be thinking?
• How should I be behaving?
• What should others be thinking?
• What can I do to get there?

Who should attend:
• Supervisors
• Pipeline Managers
• Aspiring leaders
• Executives

“Put the SUPER back in SUPERvisor”

This programme will assist learners and the company in achieving desired outcomes through focusing people on organisational visions and improving working relationships in order to boost productivity.

Through this Employee Wellness Training - which we run publicly and in-house throughout South Africa - delegates are provided with valuable methods and tools to manage their personal well-being and interaction with others, both at work and in their personal lives.

Course duration:  4 days

Course content and outcomes:

Through this Employee Wellness Training Programme, delegates will learn:

Corporate social responsibility and sustainability are popular concepts, but they are often misconstrued and poorly implemented.

Business and human rights (BHR) discourse emerged as a regulatory critique to corporate social responsibility (CSR).

Against the backdrop of the increasing power, influence and control of businesses globally, but especially in the developing economies such as in Africa, this course blends theory and practical insights with an understanding of the complementary concepts of CSR, BHR and sustainability.

Change Management Training

Sales people have been around forever. Traditionally their role has been to make a product or service known to prospective buyers and lead them towards a purchase. Nowadays, all of that information is available online and by the time your product is relevant to a prospect, they already know both about it and your competitor’s offerings.

Aim: To assists leaders in the art of effective feedback, thereby ensuring maximum gain from team input and empowering leadership practices. The workshop provides tools and frameworks to use assisting the leader and team to increase productivity through feedback and engagement.

Competency-based Selection and Interviewing Skills Training

Contact Centre Training

- Including Telephone Etiquette Training -

Explaining the timesUnderstanding the effects of VUCA on our workforceUnderstanding the magical EQ weaponTools to take with youAll Super Sessions start at 09h00.(1 hour)

The workplace is made up of individuals with their own personalities and way of seeing this world.  Those differences can be beneficial for creativity and problem solving, but they can also lead to clashes and conflict. 

For dashboards to be truly useful, you need to first and foremost know what you SHOULD be reporting on, and then learn how to set these up.

Course Overview

Fact: A meeting loses its value and wastes time if it is not documented in the correct manner.

Diversity in today’s workforce is the norm. Globalisation and the need for a variety of skills leads to diverse workforces across the world.

The cornerstone of a Supervisor's success the ability to manage and lead the team. Understanding the managing and leading process is critical to the Supervisor's success. This intense 2-day course offers Supervisors the tools to manage AND lead their team while at the same time achieving the required outputs for their Departments.

Learn to create user-centric legal solutions, blending design thinking with legal expertise. Transform how legal services are delivered, enhancing accessibility, efficiency, and client engagement. Ideal for forward-thinking legal professionals, law students, and innovators. Join us to redefine the future of legal practice.

This two-hour webinar takes a look at legal design thinking as a basic but necessary framework in fostering innovation in the legal industry.

When?

3 June 2024, 9:00 to 11:00 SAST

Adapting to Change Training

Call Centre Training

Through this Call Centre Training - which is offered in-house, publicly and online throughout South Africa - your company will gain:

Pre-requirements:

English proficiency
Grade 11, NQF 3 or equivalent
No prior accounting knowledge needed

Available as a Learnership

Description:

A Public Accounts Administrator is responsible to administer public accounts and help improve public sector financial management by adding value, efficiency and productivity to government departments.

Modules:

BUSL – Business Literacy

With businesses struggling in our present economic circumstances, business rescue offers an alternative to liquidation and may give a company a second chance and save the jobs of its employees. South Africa has a strong need for skilled business rescue practitioners to meet the current demand. 

This course is a summary of business rescue – a roadmap to business rescue law. It includes case law and the commercial and transactional (including M&A) aspects thereof.

Join us for a twenty-four-hour course, held over six days.

To motivate and empower the learner to communicate clearly and concisely. Emphasis on client care and relationship building. This Services SETA Accredited workshop is aligned with Unit Standard 10354: Contribute to a diverse working environment in a Contact Centre

Aim: To assist receptionists and office administrators in reaching goals and setting high standards in the smooth operation of the front office. Content: Skills, Qualities and Attributes, Identifying and Classifying Your Customers, Developing Your Role and Contribution, Identifying Urgent Versus Important, Assertive Communication, The Key to Effective Written Communication, Effective Minute Taking, Keeping an Effective Diary, Maintaining Professionalism and Etiquette, Additional Material for Leisure Reading, Useful Info on Setting up Agendas.

Contact Centre Training

- including Telephone Etiquette Training -

The course will consider the rules under the Consumer Protection Act and reg 44 of the Consumer Protection Act Regulations relevant to the control of unfair contract terms and unconscionable conduct.

How the rules apply to business-to-small business contracts and franchising contracts will also be considered. Relevant case law by courts and the National Consumer Tribunal will be critically considered. Proposals will also be made on how the provisions in the Act and regulations could be improved.

Join us for this three-hour course.

PURPOSE OF PROGRAMMEThe purpose of this course is to give learners the knowledge, skills and the confidence to chair formal disciplinary hearings in accordance with the Company's Behavioural ProcedureTARGET LEARNERSSenior staff members expected to chair formal disciplinary hearings.PROGRAMME DURATIONOnline Option: 4x 4-hour MS Teams Sessions, with Pre-Work between sessions (over a 10-day/2-week period)Contact Option: 3x full days + Pre-WorkPROGRAMME OVERVIEWLearners achieving the course will: Outcome 1: Demonstrate an understanding of the principles related to chairing disciplinary hearings

In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is CompTIA A+ 220-1001 Certification Exam and the second exam is CompTIA A+ 220-1002. These exams measures necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 12 months of hands-on experience in the lab or field. Successful candidates will have the knowledge required to:

This Team Building Training (Aligned to Unit Standard 252037: NQF level 5: 6 credits) - which is offered throughout South Africa - is designed to include all team members and team leaders, so that everyone in the team:

This course provides an introduction to the study of social law and labour and the distinct methodological concerns that present themselves to legal scholars in this field. In doing so, it focuses, among other things, on the challenges of comparing the social legislation of different countries, the increasing role of labour markets in the African context and beyond in relation to social policy, development and the importance of interdisciplinary and historical approaches to this multi-layered field of research.

Are you ready to take your project management skills to the next level? We have the perfect opportunity for you to excel in the dynamic field of project management. Our comprehensive program combines the prestigious Occupational Certificate in Project Management (NQF5) with the renowned CompTIA Project+ certification, giving you a competitive edge in the industry.

Benefits of studying Occupational Certificate in Project Management with us: 

Course Overview

Fact: 7 out of 10 staff members lack assertiveness skills in order to carry out their daily duties effectively.

We all have moments of self-doubt, where we feel like we cannot do anything right and that the world would likely be a better place if we just disappeared. But for many people, doubting is constant. They worry about how they look to others, how their behaviour is interpreted, what will happen if they say no, and what people will think if they stand up for themselves. This constant, destructive cycle of worry and stress is debilitating and harmful.