Training Courses

Being an accredited trainer and facilitator is not as easy as it would seem.  Training and facilitating groups of adult learners challenges the best of facilitators.

This comprehensive cutting edge management programme will cover the key management, financial and business success areas that managers in South Africa need to know. The programme will deliver several proven management skills and techniques to help you become the complete all-round manager. If you are a new or existing manager, you will benefit by sharing and solving the various challenges that you face when managing your people, departments and your own workloads.

Analyse Training Needs

Duration: 4 days

Purpose

This skills programme is recommended for anyone involved in the skills planning and skills reporting of a company. This programme uncovers the process of skills profiling by conducting a skills gap analysis through target audience analysis and task analysis. Learners are also provided information on the full National Certificate in OD-ETD qualification.

Unit Standards

The following Unit Standards are covered during the skills workshop:

Skills Development Facilitator (SDF)

Duration: 4 days

Purpose

This Unit Standard specifies the knowledge and skills required to manage a budget within the organisation. This Unit Standard is intended for junior managers of organisations.

The qualifying learner is capable of:
Explaining the concept of budgeting pertinent to an area of responsibility.
Determining the elements of a budget relevant to an area of responsibility.
Monitoring and controlling actual expenses (and revenue), against projected budget.

Course Overview

Imagine increasing productivity, reducing waste and improving customer satisfaction by developing a process for effectively solving problems.

If you are tired of applying dead-end solutions to recurring problems in your company, this workshop should help you reconstruct your efforts and learn new ways to approach problem-solving, and develop practical ways to solve some of your most pressing problems and reach win-win decisions that you will be confident in.

The following is a list of our Supervisor Training courses run in South Africa. Please click on the Supervisory Skills Training course for your region.

This programme will get learners up to speed on writing and developing your organisation’s policies and procedures by gaining rules, strategies and guidelines that will ensure they get the results they want - well written policies and procedures that are read and understood by all.

Employment Equity Training

Change your attitude towards conflict and learn useful strategies for resolving conflict in this interactive twelve-hour course.

The collections area is an ongoing challenge. To keep on top of the game and to keep your collections strategies "fresh" and productive, you need to continually update and refresh your knowledge.

This 1 day course will give more experienced collectors an objective view of their work, and give them a much needed refresher, providing insight into how other companies are successfully increasing their collections.

Employment Equity Committee Training

Course Overview

Fact: 88% of your customers who stop using your services or products do so because of perceived employee indifference or rudeness.

Back in 2015, Millennials surpassed Generation X as the largest workforce demographic, and their presence is creating a need for foundational shifts inside the office.

Since the first King report in 1994, shareholder activism has been recognised as an integral part of the overall corporate governance ecosystem and increasingly so with the current focus on ESG (environmental, social and governance).

The strong recurring theme in the progression of corporate governance is the need for institutional investors to play a significant and proactive role within the context of the overall corporate governance framework. 

About the programme:
This course will equip you to work with accountants in big companies or do the bookkeeping of small concerns. Providing a solid foundation, you could study further in the financial, raising your marketability.

Admission Requirements:
Grade 9

Course Delivery Mode:
Full Time

Course Outcomes:

Through this Employee Wellness Training - which we run publicly and in-house throughout South Africa - delegates are provided with valuable methods and tools to manage their personal well-being and interaction with others, both at work and in their personal lives.

Course duration:  4 days

Course content and outcomes:

Through this Employee Wellness Training Programme, delegates will learn:

About the programme:
For a better command of computer literacy, this course will provide you with the necessary skills to take on computer assignments with confidence.

Programme Offerings:
International Computer Driving Licence (ICDL)- Essential Computer Skills
CISCO CCNA (Networking for home or small medium business and ISP)

Course Delivery Mode:
Part Time

Course Duration:
ICDL: 120 Hours
Cisco CCNA: 80 Hours

Admission Requirement:
English Literacy

It has been said that if the minutes of a meeting are not accurate, then the meeting may just as well not have taken place. Badly written minutes risk remaining unread and its objectives not being reached.

The ITIL® Foundation course is the entry-level certification course for IT Service Management Best Practices based on ITIL®.

Participants will learn the principles and core elements of the Service Lifecycle approach to IT Service Management according to ITIL®.

START DATE:

With the South African working environment looking rather bleak, restructuring and retrenchment are an unfortunate reality for many corporations and institutions.

Most large-scale retrenchment exercises are usually initiated and followed through by labour attorneys to ensure compliance with the Labour Relations Act (LRA). But it is managers and HR specialists in each workplace who have to interact with the employees, issue the Section 189 Notices, negotiate with trade unions, cope with the highly emotional fall-out, and generally administer the entire process.

“We cannot solve our problems with the same thinking we used when we created them”

- Albert Einstein 

The following is a list of some of our Middle Management Training courses by region:

Course Title: Effective Leadership and Management Training - for Middle Managers

Please click on the Middle Management Training course below for your region

Customer Service Training

Assertiveness Training

Transformational Leadership Training - including Managing Change

This Transformational Leadership Training - which we run publicly and in-house throughout South Africa - is designed for managers and management teams, to lay the foundation for building a high performance organisation and high performance teams.

Every day, millions of email messages are exchanged among people within and between organizations. Email has a ubiquitous presence in the lives of many, and it's likely that email technologies will continue to evolve with the changing needs of workplaces. After all, email communication has not been replaced, or its growth slowed, as many predicted with the rise of social media and the widespread adoption of mobile technologies.

We all have them. Customers who are livid, who seem unreasonable and who demand satisfaction immediately. If you’re at the sharp end of this particular stick, you have been handed a significant responsibility. Its up to you to save your organisation’s reputation, and to turn the complainant into a loyal customer again.This is no small responsibility – and requires skill, patience and resilience. Have you been given all the tools necessary to competently deal with whatever is thrown at you? Are you able to calmly extricate the true reason for the complaint?

The aim of this programme is to ensure organisational performance is achieved and business goals are being met through individual performance management.

This module covers law of contract, interpretation of a contract, damages arising out of breach of contract, law of agency, law of insurance, cheques and more.

Course Overview

Fact: A meeting loses its value and wastes time if it is not documented in the correct manner.

This module the covers introduction to the business environment, administrative systems in the office environment, business documents, communication in the workplace, business communication, meetings, maintain health, hygiene and professionalism in the office environment and more.

This course demystifies the complexities of securitisation, offering a comprehensive foundation for those looking to deepen their understanding of this critical financial mechanism. Designed to cover both key concepts and practical applications, it equips participants with the essential knowledge required to navigate securitisation’s role in modern finance, enhancing technical skills and strategic insight. This course is ideal for anyone seeking to effectively utilise securitisation in today’s dynamic financial environment.

The Standard Operating Procedures for the investigation, search, access or seizure of articles (data/computer programs) has been published and it governs the procedure that the South African Police Service will use when seizing electronic evidence.

This four-hour course sets out what people serving bodies corporate as trustees must and may not do. It is a must-attend for anyone working with, currently serving as, or considering serving as trustee and covers matters such as fiduciary duties, decision-making, trustee meetings and authority required to carry out certain actions on behalf of the body corporate.

When and where?

We are pleased to present this course twice in 2025:

Quality hiring decisions build profitable and successful companies.

Topics Inlcude: (1) Developing Sharp Interviewing Skills (2) Legally Safe Interviewing and Hiring (3) Conduct More Effective Interviews (4) Streamline the Process and Make Better Hiring Decisions.

Diversity Training for Managers and EE Committees

Manage Diversity and Build a High-Performance Organisation

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This two-day supervisor training module for supervisors and managers is designed to help you overcome many of the supervisory problems you will encounter in your career as a supervisor - whether you are a team leader, a project manager or a unit coordinator.

This module covers the introduction to front office computer applications,reservations,front desk management, front office accounting and more.

A comprehensive examination of the legal frameworks governing international financial institutions (IFIs) such as the African Development Bank, Bank for International Settlements, Group of 20, Financial Stability Board, International Monetary Fund, Paris Club, Trade and Development Bank, or the World Bank.

Communication is vital to business success as people produce their best work when they communicate confidently and assertively with their customers, colleagues, superiors and staff.

Learning to be assertive and self confident is probably the single best way to become more productive and ultimately more respected at work. People take you more seriously, you get more done and you stand a better chance of being promoted.

POP Training and Consulting now offers customised Remote / Virtual Training for your employees, wherever they are in South Africa... or the world.

With businesses struggling in our present economic circumstances, business rescue offers an alternative to liquidation and may give a company a second chance and save the jobs of its employees. South Africa has a strong need for skilled business rescue practitioners to meet the current demand. 

This course is a summary of business rescue – a roadmap to business rescue law. It includes case law and the commercial and transactional (including M&A) aspects thereof.

Join us for a twenty-four-hour course, held over six days.

COURSE OUTCOMES

Employment Equity Training

This practical 2 day Professional Office Manager training course will deliver “must-have” information necessary for optimising both your administration and people management skills. The course combines personal development training with some practical techniques for making an office more efficient, reducing costs, keeping suppliers on time and on budget and handling everyday problems that, if not well dealt with, can lead to frustration from all your co-workers.

Key areas learning covered during this course include:

Features answer the question – what is it? Benefits answer the question – what’s in it for me? 

- Tim Abbott

Course Outcomes