Training Courses

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Please have a look at the below YouTube videos, which gives a detailed description of this programme and outcomesSupervisory Toolkit Improving team performance  - Manufacturinghttps://www.youtube.com/watch?v=BsvXUBRQIE8&t=20s PURPOSEThis action-packed 3-day simulation is aimed at anyone occupying a management position and includes those in a services function.

Online Training Courses
- also available as in-house and public training

Virtual Training

Being an accredited trainer and facilitator is not as easy as it would seem.  Training and facilitating groups of adult learners challenges the best of facilitators.

It has been said that if the minutes of a meeting are not accurate, then the meeting may just as well not have taken place. Badly written minutes risk remaining unread and its objectives not being reached.

In-Class, Virtual and E-Learning Options Available

The CPT Project of the Amsterdam Centre for Tax Law (ACTL) of the University of Amsterdam (UvA) and the Tax Unit for Fiscal Research at the University of Cape Town are pleased to present the UvA-UCT Courses on “Taxation & the Digitalized Economy” to be held in April 2023.

All courses will be presented on UCT's campus in Cape Town, South Africa.

Initiating a Disciplinary Enquiry

As an initiator representing your company, you require the knowledge and understanding to prepare for, and participate in, a disciplinary enquiry.

WHO SHOULD ATTEND

Please have a look at the below YouTube videos, which gives a detailed description of this programme and outcomesSupervisory Toolkit Improving Team Performance  https://www.youtube.com/watch?v=MwnZOhAig-Y Simulation Video  https://www.youtube.com/watch?v=aXK54rWI1qM PURPOSEThis action-packed 3 day SIMULATION is aimed at anyone occupying a management position and includes those in a services function.

About the programme:
There is an ongoing need for a wide range of highly skilled information technology personnel in SA. As the field is subject to rapid technological change, it requires professionals who are well trained in IT Service Management. A career path in this field ranges from an IT Service Desk Trainee to IT Service Manager

Admission Requirements:
Applicants with a High School Umalusi Matric:

This module covers masking and clipping layers, editing an image using quick mask overlay,masking vector paths, creating special effects and more.

Aim: To supply the learners with the necessary knowledge and confidence, regarding communication in an emotionally intelligent manner, applying such principles to personal and work life. Content: The principles of emotional intelligence explained, The principles of emotional intelligence in practice, Self-confidence, self-awareness, self-esteem and locus of control. The importance of personal and interpersonal competencies, Techniques for giving and receiving feedback, Using the Johari window

Diversity Skills

We all instinctively aspire to be included and valued for who we are, and for what we contribute and represent. We have a legitimate expectation and desire to be respected and treated fairly, yet some of us forget that our expectations come with a corresponding obligation towards those around us.

The objective of this programme is to increase the efficiency of cleaning staff and tea ladies within a corporate environment, thus ensuring productivity and less frustration.

Expected Outcome: A neater and cleaner office environment will ensure that customers see a well organised environment, creating an image of competence and professionalism. Learners will feel valued and appreciated due to the fact that management invested in their education. This will lead to a high level productivity and motivation amongst cleaning staff.

Aim: To explain and demonstrate the need for- appropriate - behaviour. Assisting the delegate with deciding what is appropriate and informing the delegates as to the dos and don - ts of other cultures. Course Content: Etiquette- What is it? Personality, where culture, etiquette and personal preferences overlap, The Etiquette of Cross Cultural Communication, Time and Personal Space, Gender and Etiquette, Grooming, Generational Differences

This course addresses the components of a customer centric approach which is based on the theory that the value chain begins with the customer and not the product.Unit Standard (ID: 118028, LEVEL 4 and 8 credits): Supervise Customer Service Standards.Exit OutcomesShow understanding of the key effects of global drivers (technology) on consumer behaviourShow understanding of the components of a customer centric service delivery approachApply the customer centric approach in own roleDelivery and DurationONLINE: MS Teams - 3 sessions over 5 days ORCONTACT: 2 days contact trainingLearning Unit D

In today’s job market and entrepreneurial landscape, there is no room for being another face in the crowd. You have to separate yourself from the competition and be more appealing to your target audience by creating a recognisable Personal Brand.

In-Class, Virtual and E-Learning Options Available

Course Outcomes

The aim of the course is to deepen M&E practitioners’ practical understanding of:

Management Training

 

Management Training Courses

We offer 18 different Management Training courses, all of which we run in-house and publicly throughout South Africa – Cape Town, Durban, Johannesburg, Port Elizabeth.

This 2-day Problem Solving and Root Cause Analysis Training - which we run publicly and in-house throughout South Africa - is Seta accredited, and is aligned to Unit Standard 14927: Apply Problem Solving Strategies.

It is designed for individuals and teams responsible for:

About the programme:
For a better command of computer literacy, this course will provide you with the necessary skills to take on computer assignments with confidence.

Programme Offerings:
International Computer Driving Licence (ICDL)- Essential Computer Skills
CISCO CCNA (Networking for home or small medium business and ISP)

Course Delivery Mode:
Part Time

Course Duration:
ICDL: 120 Hours
Cisco CCNA: 80 Hours

Admission Requirement:
English Literacy

Aim The aim of this course is for delegates to be able to receive stock in a wholesale/retail organisation, implement security procedures to prevent shrinkage and losses and enhance the efficiency of the supply chain by recording required information on stock being received and dispatched.

Prerequisites: None

Overview:

MDP provides innovative and practical ideas about critical management challenges facing mid-level administrators in the early years of their professional careers. The program encourages you to think beyond the confines of your own discipline and area of administrative responsibility

Course Outlines:

Leadership
What are the characteristics of effective leadership in higher education institutions? How is an effective leadership team developed and managed?

Course Content: The important role that customers play, Why are clients normally difficult? What do clients want when they speak of service and client care? What is considered courteous behaviour/good telephone etiquette and why is it important? What communication skills are necessary to make for a good client interaction? What is the KISS principle in customer care and why is it important? How do you calm a client down (4 techniques)? How do we overcome language barriers?

This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.

Labour Law Training

Labour Law Training

Our Labour Law Training Courses are offered throughout South Africa – Cape Town, Durban, Johannesburg, Port Elizabeth -

New managers are often promoted due to their quality of work and not necessarily due to their management skills…Successfully managing full time and contract staff under the strict South African labour laws is an extremely delicate task. Both Line and HR Managers must be 100% certain that their actions are completely compliant, procedurally fair and equitable if they are to avoid costly compensation orders from the CCMA.

Analyse Training Needs

Duration: 4 days

Purpose

This skills programme is recommended for anyone involved in the skills planning and skills reporting of a company. This programme uncovers the process of skills profiling by conducting a skills gap analysis through target audience analysis and task analysis. Learners are also provided information on the full National Certificate in OD-ETD qualification.

Unit Standards

The following Unit Standards are covered during the skills workshop:

Contact Centre Training

- Including Telephone Etiquette Training -

Contact Centre Training

Through this Team Building Training - which we run publicly and in-house throughout South Africa - delegates will gain the knowledge and skills to lead their teams to becoming enthusiastic high performance teams (Aligned to Unit Standard 252037: NQF level 5: 6 credits).

Through this Team Building Training course,

Suitable for:  Managers, Supervisors and Team Leaders

Course duration:  2 days

NQF level:  5

Course content and outcomes:

Chairing Disciplinary Hearings Training

Chairing Disciplinary Hearings Training

The following is a list of our disciplinary enquiry training / disciplinary hearings training courses by region:

Course Outcomes

 

After attending this course, the learner will be capable of:

There is an obvious self-interest in being able to persuade other people to act or believe as you wish them to. It is thus worthwhile to invest the time needed to learn the skills necessary to write a persuasive proposal.

In-Class, Virtual and E-Learning Options Available

Course Overview

Fact: 88% of your customers who stop using your services or products do so because of perceived employee indifference or rudeness.

This module covers varying structures, building compound and complex sentences, editing and correcting common errors and the investigative report.

Competency-based Selection and Interviewing Skills Training

Competency-based Selection and Interviewing Skills Training

Costing and Pricing Principles

“The moment you make a mistake in pricing, you're eating into your reputation or your profits.” - Katharine Paine

This module covers working with cells, working with files, formatting worksheets, working with formulas and functions,page setup and printing.

Description

Neuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface so that you can have real choice over how you interact with and respond to the world. Once you have completed “Introduction to Neuro Linguistic Programming,” take this course and learn how you can do more with NLP.

Objectives

This course will teach you about anchoring, establishing congruency, developing rapport, creating outcomes, interpreting and presenting information efficiently, and self-hypnosis.

Outline

Qualification ID: 23833 – NQF 2Duration: 8 ½ Days over 12 MonthsCredits: 130This Guided RPL (Recognition of Prior Learning) in Business Administration Services NQF Level 2 Learnership allows companies to send administrative staff with 1 – 2 years’ work experience on 8 assessment preparation workshops, where they take part in guided discussions and assessment briefings designed to assist them in completing Portfolios of Evidence (PoE’s) on their administration skills.

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.

 Edutel has been contracted by various organisations, SETA’s and government departments to develop learning material. We render a first class service in as far as the development and design of learning material is concerned. Should you need learning material to be developed and designed, do not hesitate to contact Andries Pelser at [email protected].

Lessons we can learn from Ants to strengthen teamwork and improve organisational performance.

This programme provides an opportunity for team members and organisations to build healthier, stronger relationships with one another, reaffirm their collective purpose, and plan steps to improve team effectiveness.

In-Class Options Available

The course will consider the rules under the Consumer Protection Act and reg 44 of the Consumer Protection Act Regulations relevant to the control of unfair contract terms and unconscionable conduct.

How the rules apply to business-to-small business contracts and franchising contracts will also be considered. Relevant case law by courts and the National Consumer Tribunal will be critically considered. Proposals will also be made on how the provisions in the Act and regulations could be improved.

Join us for this three-hour course.

A Small Business Financial Manager is able to manage the finances of a small or medium-sized business, using basic skills in accounting, reporting, and finance & costing. Read & understand business financial documentation in order to ask bookkeepers the right questions to keep business on track. FASSET Learnership Code: 01/Q010023/24/120/4

In this two-hour course you will learn about different meetings held in the sectional title context, including the notice requirements for different types of meetings, how proxy appointments work, the items to be discussed and voted on at these meetings, how to determine whether the resolutions put forth at these meetings have passed or failed and what your practical next steps should be.

When and where?

27 May 2024, 9:00 to 11:00 SAST

This course will be held remotely, most likely on Zoom.

This module covers determining graphic type and resolution, working with selections, exploring image modes and colour adjustments and more.


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