Training Courses


What entry qualification is needed?
You need to have some basic training, education or working experience.

How long does it take?
Our regular generic courses and in-house courses run over five days. Portfolios and assessment are completed on the last day of the workshop.

What you learn

Contact Centre Training

- Including Telephone Etiquette Training -

Contact Centre Training

During this workshop, we unpack the full qualification and analyse the unit standards. We discuss the Learning Journal, the upcoming workshops and assessment process in detail.

During the orientation workshop all learners will be introduced to the Diploma in ODETD Practices, ID 50333

This practical 2 day Professional Office Manager training course will deliver “must-have” information necessary for optimising both your administration and people management skills. The course combines personal development training with some practical techniques for making an office more efficient, reducing costs, keeping suppliers on time and on budget and handling everyday problems that, if not well dealt with, can lead to frustration from all your co-workers.

Key areas learning covered during this course include:

Course Content: Plan and Prepare for the meeting, including all the necessary role players, Setting the Agenda and the Objectives, Preparing the information packs, Understanding your role as facilitator/meeting chairperson, Understanding group dynamics and communication styles, Optimising the outcomes of the meeting through proven techniques, De Bono 6 Hat Thinking, Managing conflict, using active listening, paraphrasing and using a- parking lot - , Working with the meeting secretary, When to work with sub-groups/sub-committees

The Indispensable Executive Assistant provides a totally fresh perspective on the evolving role of the Executive Assistant.

About the programme:
If you enjoy working with computers, this NCV Information Technology programme will give you a foot into the 21st century. IT is a critical part of our modern world and provides a vast choice of lucrative career opportunities.

Admission Requirements:
Grade 9

Course Delivery Mode:
Full Time

This course teaches developers how to create end-to-end solutions in Microsoft Azure.

Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities.

Qualification ID: 61595 – NQF 4Duration: 5 ½ Days over 12 MonthsCredits: 140This RPL (Recognition of Prior Learning) Learnership allows companies to enrol more experienced administrative professionals (minimum of 3 years’ work experience and Matric) on a programme that consolidates and recognises their work experience. Delegates attend 5 assessment preparation workshops where they take part in guided discussions and assessment briefings designed to assist them to complete Portfolios of Evidence on their administrative skills.

This course covers five central elements of Microsoft 365 platform – implementing Microsoft Identity, working with Microsoft Graph, extending and customizing SharePoint, extending Teams, and extending Office.

In this course, students will learn how to implement Microsoft Identity and work with Microsoft Graph.

Students will also gain the knowledge on UI elements (including Adaptive Cards and UI Fabric), Integration Points (including Microsoft Teams, Office Add-ins, SharePoint Framework, Actionable Messages), and determining workload platform targets.

Customer Service Training for Managers

Building a Culture of Great Customer Service

Customer Service Training for Managers

Aim: To inform frontline and service or sales counter delegates on how to provide superior service in an in-house sales orientated environment, maximizing customer care in the interest of gaining customer loyalty. Content: Attitude and Aptitude, Determining Your Personal Vision, Customers- their expectations, Emotional vs. Necessary Purchase, DISC Approach from an Upselling Perspective, Simple Actions- Huge returns, Major Do - s and Don - ts, Practical Tools for Dealing with both Easy and Difficult Clients, Ensuring the Referral.

These days, most people take electronic word processing for granted. While we may still write out our grocery lists with pen and paper, we expect to use a computer to create the majority of our documents. It's impossible to avoid word-processing software in many areas of the business world. Managers, lawyers, clerks, reporters, and editors rely on this software to do their jobs. Whether you are an executive secretary or a website designer, you'll need to know the ins and outs of electronic word processing.

By using proven planning and controlling Project Management methods, you can define and achieve agreed goals and co-ordinate multiple resources within time and budget.

Management Training


Management Training Courses

We offer 18 different Management Training courses, all of which we run in-house and publicly throughout South Africa – Cape Town, Durban, Johannesburg, Port Elizabeth.

CompTIA Server+ Certification validates knowledge of server issues and technology, including disaster recovery.

It is a vendor neutral certification that proves knowledge of server hardware and software.

Server+ certification is a standard of competency for mid-to upper-level technicians responsible for server hardware functionality.

The Server+ certification credential validates advanced-level technical competency of server issues and technology, including installation, configuration, upgrading, maintenance, troubleshooting and disaster recovery.

Corporate governance procedures help a business become more efficient while reducing both risk and the potential for corruption and mismanagement.

The role as Office Administrator is to help ensure the smooth running of the office & you will need some specific skills and experience to get into the job and it doesn't matter what age or stage of career you're at. You will be exposed to business communication; basic bookkeeping up to trial balance; basic knowledge of cost and management accounting and computing; show proficiency in basic marketing and public relations; business law and administrative practice

Recruitment and selection– Employment Legislation– Admin & Renumeration Systems

Customer Service and Sales Training

Customer Service and Sales Training

Course Objectives:

For those who want to improve their negotiating skills, this course is a must!

Learn how to plan, strategise and successfully conclude a negotiation, whether at work, in commercial negotiations, or in any other contexts where different interests or positions stand in the way of agreement.

Join us for this 15-hour course held over five days.

When and where?

8, 9, 11, 15 and 16 April 2024 (Monday, Tuesday, Thursday, and Monday and Tuesday)

14:00 to 17:00 SAST each day

Duration: 4 days


This skills programme is recommended for trainers, educators, instructors and anyone that wishes to facilitate learning. This programme will help you brush up on your facilitation skills as we identify learning styles, facilitation methods and discuss the dos and don’ts of facilitation and managing group dynamics. This programme is ideal for experienced and inexperienced trainers, educators, instructors.

Unit Standards

Aim: This workshop develops cognitive skills/analytical thinking in learners. Content: Articulating or defining the problem, Viewing different perspectives, using various business tools at out disposal, Building usable Knowledge, Identifying the best possible solutions, Evaluating solutions, Acting on solutions and findings. Outcome: A delegate who achieves this unit standard will be able to: Implement problem formulation techniques of increasing degrees of complexity and novelty. Analyse and clarify components of a problem. Determine parameters and strategise for task solutions.

Employee Onboarding Training

100-day Employee Onboarding, Orientation and Induction Design Training


Employee Induction Training

This Stress Management Training - which is offered throughout South Africa - is designed to empower employees to manage stress in their personal lives and work situations, in order to improve their effectiveness and overall quality of personal and work life.

Suitable for:   All employees

Course duration:  2 days

Course content and outcomes:

About the programme:
This course will expose you to all aspects of the hotel service, making you a valuable asset to any team.

Admission Requirements:
Grade 12

Course Delivery Mode:
Full Time

Through this Team Building Training - which we run publicly and in-house throughout South Africa - delegates will gain the knowledge and skills to lead their teams to becoming enthusiastic high performance teams (Aligned to Unit Standard 252037: NQF level 5: 6 credits).

Through this Team Building Training course,

Suitable for:  Managers, Supervisors and Team Leaders

Course duration:  2 days

NQF level:  5

Course content and outcomes:

Course Overview

With a host of challenges and responsibilities to tackle, supervisors need training like never before. This workshop will help overcome many of the managerial problems that may be encountered in this position. Dealing with these problems is not easy but it does not have to lead to discouragement.

This introduction to supervisory skills course is designed to help delegates understand the skills and responsibilities that go with first line management.

Women use many skills and a lot of wisdom, experience, and courage in their roles as mothers, caregivers, community workers, leaders, and paid employees.

The goals of this programme are to: (1) Increase how much and how many women participate in leadership at all levels (2) Recognise the skills, knowledge, and expertise of women (3) Develop women’s leadership abilities through specific facilitation and networking techniques (4) Promote and establish a network of supportive women who can help each other achieve leadership.

Diversity Training

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New managers are often promoted due to their quality of work and not necessarily due to their management skills. This can leave new managers feeling out of their depth, in a position that is often challenging, lonely and frustrating. Management is a skill that is often only learnt through trial and error. Unfortunately, these errors can lead to lower productivity, costly mistakes and the loss of valuable staff.

This programme is registered on the SAQA website as National Certificate: Bookkeeping NQF L3 (ID 58375). Its title with the Institute of Certified Bookkeepers(ICB) is: Certified Junior Bookkeeper. All exams are set and marked internationally. ICB graduates are recognized by the International Association of Bookkeepers and the Southern African Institute of Business Accountants.
Admission Requirements: Must be at least 16 years of age, with Grade 10.

Course Delivery Mode:
Part Time

Project management methodologies and skills are fast becoming one of the most important business knowledge sets and are essential for achieving project success for a wide range of people.

This CBM Training course has been designed to “Fast-Track” project management methodologies and skills to those who have been given responsibility for projects, to allow them to achieve their objectives faster, more effectively, on time and with fewer resources.

Key learning areas covered during this course include:

Qualification ID: 59201 – NQF 5Duration: 7 x 1 Day Workshops over 12 MonthsCredits: 162This RPL (Recognition of Prior Learning) Learnership allows companies to send middle to senior managers on 8 short workshops that will aid them in compiling 6 Portfolios of Evidence (PoE). Delegates will attend a series of workshops where they will be guided to complete Portfolios of Evidence for assessment based on their experience in the workplace.

Stress is unfortunately an inescapable reality. The current workplace environment has become the ideal breeding ground for stress and stress related illnesses. If left unaddressed, stress inevitably leads to a decline in productivity, increased management pressures and higher absenteeism rates.

Simply being able to implement processes and procedures is not enough in business today.  A person’s ability to interact with others, build relationships and respond appropriately to different situations is what will ensure success and respect in today’s business world.

This qualification is for those who want to build on a FETC in any field to enter the field of ODETD as a potential career, and have little or no previous exposure to ETD.
This qualification will provide practitioners with the general ETD skills required at NQF level 5 across five key ETD roles, with the opportunity to specialize further in one of the following four roles:
• Design and develop learning interventions.
• Facilitate learning.
• Design and conduct assessments.
• Facilitate skills development.


Customer Service and Sales Training

Customer Service and Sales Training

Course Objectives:

About the programme:
This qualification will enable you to further your studies, become self-employed or find employment in the hospitality industry. You can pursue an occupation in Food preparation as a Commis chef or Assistant chef.

Admission Requirements:
Grade 9

Course Delivery Mode:
Full Time

Time Management Training

Including Planning and Goal Setting

Time Management Training Course

Please have a look at the below YouTube videos, which gives a detailed description of this programme and outcomesSupervisory Toolkit Improving Team Performance Simulation Video PURPOSEThis action-packed 3 day SIMULATION is aimed at anyone occupying a management position and includes those in a services function.

Several areas of law affect the creation and commercialisation of software. This self-paced online course explores those areas of the law that are most applicable, and attempts to give guidelines on how to deal with common legal issues that arise in relation to software. Starting from intellectual property law, the course then covers various other topics such as open source software, escrow, and the practicalities of common agreements.

Sign up at any time and work at your own pace to learn more about the legal issues surrounding software!

Word Level 3

Do you want to learn how to use MS Word’s advanced features and functions to create and manage complex documents? Do you want to automate and customize your tasks and workflows with MS Word? If so, this course is for you!





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