Training Courses
Call Centre Training
Through this Call Centre Training - which is offered in-house, publicly and online throughout South Africa - your company will gain:
The aim of this programme is to provide learners with practical coping strategies to better manage the stress in their life in order to lead a well-balanced life that will enable them to reach their full potential.
There is an obvious self-interest in being able to persuade other people to act or believe as you wish them to. It is thus worthwhile to invest the time needed to learn the skills necessary to write a persuasive proposal.
Gain a deep understanding of how animal cruelty is prosecuted within South Africa’s legal framework.
This course explores the Animals Protection Act and its interaction with the Criminal Procedure Act, including how cases are initiated, investigated, and tried. Learn how evidence is gathered, how charges are laid, and how cases are argued in court. The course also addresses legal loopholes, common challenges in enforcement, and current reform efforts to improve animal protection through strategic litigation and legislative change.
Initiating Disciplinary Hearings Training and Managing Discipline Training
This Initiating Disciplinary Hearings Training and Managing Discipline Training programme is designed for Supervisors and Middle Managers who are:
Skills Development Training
- Employment Equity Committee Training -
Quality hiring decisions build profitable and successful companies.
Topics Inlcude: (1) Developing Sharp Interviewing Skills (2) Legally Safe Interviewing and Hiring (3) Conduct More Effective Interviews (4) Streamline the Process and Make Better Hiring Decisions.
Contact Centre Training
- including Telephone Etiquette Training -
This year we will be running our 17th annual PACSA at the brand new Sun City Conference Centre, and all delegates will be staying at the SOHO Hotel! If you are serious about your career development as a professional administrator, then this is one event you simply cannot afford to miss!
Coach and Mentor Learners (Coaching & mentoring training)
Duration: 3 days
Purpose
This programme enables learners to identify learners’ needs, to draw up a development plan for learners, to provide learners with support in assessments and also in evaluating their own performance. This is also a must for anyone involved in the reporting and recording of learner progress and achievements. During this programme, we compile learning pathways, individual development plans and action plans.
Unit Standards
Course Content: The important role that customers play, What do clients want when they speak of service and client care? How important is punctuality in today’s world? What is considered courteous behaviour and why is it important? What communication skills are necessary to make for a good client interaction? What is the KISS principle in customer care and why is it important? How do we overcome language barriers? How familiar may we be with clients? From language to socialising.
Course Description
Project management Fundamentals overviews the basics of project management. It provides the theory and core methodology you will need to manage projects or participating on project teams
Course Content:
1. The Project Management Life Cycle
- What is a Project?
- The Project Management Life Cycle
- The Role of the Project Manager
2. Setting Up for Success
Competency-based Recruitment and SelectionTraining
Competency-based Selection and Interviewing Skills Training
Through this Team Building Training - which we run publicly and in-house throughout South Africa - delegates will gain the knowledge and skills to lead their teams to becoming enthusiastic high performance teams (Aligned to Unit Standard 252037: NQF level 5: 6 credits).
Through this Team Building Training course,
Suitable for: Managers, Supervisors and Team Leaders
Course duration: 2 days
NQF level: 5
Course content and outcomes:
The Protection of Personal Information Act, 2013 (POPIA) gives effect to the right to privacy as set out in the Constitution - it provides the regulatory framework within which organisations may process personal information, thereby giving individuals control over how their personal information is used or disclosed).
In essence, POPIA applies to the processing of personal information of a data subject by or on behalf of a responsible party.
This six-hour course will discuss the grounds for lawful processing and focus on material aspects of the act.
Recruitment and selection– Employment Legislation– Admin & Renumeration Systems
With the world changing as fast as it is – industries rising, involving and crashing; more efficient, effective working environments; globalisation interconnecting us all - how do we best ensure new recruits are prepared for the world of work ?
Topics Include: (1) Business Etiquette and Protocol (2) Effective Communication Skills (3) Effective Planning and Time Management (4) Customer Service Excellence (5) Professional Business Writing Principles (6) Business Presentation Skills (7) Introduction to Project Management.
About the programme:
This qualification provides the learner with the opportunity to pursue an exciting career in the Tourism and Hospitality Industry.The programme covers key tourism principles like tour guiding, tour operations and tourism development. This programme integrates academic knowledge and theory with practical skills and values
Admission Requirements:
Grade 9
Course Delivery Mode:
Full Time
Stakeholder engagement has become a pivotal process in achieving an organisation’s ESG strategy, mitigating risk and ensuring business agility and durability.
Aim: To advise and guide the learner in a practical and fun way in the finer points of reception and communication excellence. Content: Attitude and Aptitude, Understanding People, First Impressions Last, Colours, Body Language, Communication Starts With the Ability to Listen, The Etiquette of Meeting and Greeting, The Etiquette of Telephonic Liaison, Effective Communication Skills, Exceeding Expectations, Solidifying My Role as- Director of First Impressions - , A Comprehensive List of Information for Receptionists, What Procedures Should You Have?
Pre-requirements:
Grade 12 with mathematics
English proficiency
Description:
Project Management is a relatively new field of study that focuses on teaching students how to manage projects efficiently and successfully. This programme is for individuals who are leading small to large projects. The programme is designed specifically for project team members through project management knowledge.
A contract is said to require a meeting of the minds of the parties, yet it frequently happens that a party signs a contract under some misapprehension, or without a proper knowledge of its terms. This presentation considers what effect this might have on the validity of the contract, and explains why the problem of mistake in contract admits of a fairly simple solution.
Join us for this two-hour webinar in which we will explore this topic.
When?
27 October 2023, 9:00-11:00
This 2-day Problem Solving and Root Cause Analysis Training - which we run publicly and in-house throughout South Africa - is Seta accredited, and is aligned to Unit Standard 14927: Apply Problem Solving Strategies.
It is designed for individuals and teams responsible for:
Analyse Training (15 credits)
Demonstrate an understanding of the OBET approach within the context of the NQF, ID 114924
Define target audience profiles and skills gaps, ID 123396
Provide information and advice regarding skills development and related issues, ID 15221
Analyse Training Needs
Demonstrate an understanding of OBET approach, ID 263976
Define target audience profiles and skills gaps, ID 123396
Provide information and advice regarding skills development and related issues, ID 15221
Globally, corporates are facing costly legal challenges, reputational damage, and loss of investor confidence arising from the impact of their business practices on the environment.
For many businesses, a bolt-on or formulaic approach to ESG is failing to create the promised value and performance.
This highly interactive course is designed to challenge and reframe your environmental governance strategies for greater impact and advantage.
To develop capacity of current and future supervisors to systematically plan, lead, organise and control work to meet performance objectives. The training includes practice through a very practical business simulation and the use of visual management boards.
Workshop Purpose:
To equip training officers to facilitate classroom-based training courses
Unit standard - 117870: Conduct targeted traiing and development using given methodologies.
Credits: 10, NQF Level 4
This workshop will answer the following questions:
• Is instructing and facilitating the same thing?
• How do I plan for facilitation?
• What are adult learning principles?
• What instructional techniques can I use?
• What about using groups?
• How do I put all of this together?
This course teaches IT Professionals how to manage their Azure subscriptions, create and scale virtual machines, implement storage solutions, configure virtual networking, back up and share data, connect Azure and on-premises sites, manage network traffic, implement Azure Active Directory, secure identities, and monitor your solution.
START DATE:
Skills Development Training
- Employment Equity Committee Training -
Facilitate Learning (15 credits)
Sustain oral interaction across a wide range of contexts & critically evaluate spoken texts, ID 115789
Facilitate learning using a variety of given methodologies, ID 117871
Please have a look at the below YouTube videos, which gives a detailed description of this programme and outcomesSupervisory Toolkit Improving Team Performance https://www.youtube.com/watch?v=MwnZOhAig-Y Simulation Video https://www.youtube.com/watch?v=aXK54rWI1qM PURPOSEThis action-packed 3 day SIMULATION is aimed at anyone occupying a management position and includes those in a services function.
A Leader is One who Knows the Way, Goes the Way and Shows the Way.
Speaker: Nadia Martins, Owner and Founder of NDJ Consultants.
Emotional Intelligence Training
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A report is supposed to be a tool that decision makers can use to make informed operational and strategic decisions. It should be clear, accurate, structured, readable and above all else, useful! Report writing is a skill that needs to be learnt and practiced.
This module covers the coding features, the reference tab, regular expressions cascading style sheets, the CSS style panel, the behavior panel and more.
This 2-day Problem Solving and Root Cause Analysis Training - which we run publicly and in-house throughout South Africa - is Seta accredited, and is aligned to Unit Standard 14927: Apply Problem Solving Strategies.
It is designed for individuals and teams responsible for:
Highly successful secretaries and PAs all have some things in common. They are seen as a super valuable resource to their bosses and they continue to surprise and delight their employers with the value that they add to all those around them. While solid technical know-how is of course vital in the role, there are some very key “Softer Skills” that a great secretary needs to master in order to become a truly valuable to their organisation.
Are you ready to take charge of your administrative career? Our Office Administration Qualification NQF Level 5 is a comprehensive 24-month program that equips you with the skills and knowledge to excel in a dynamic office environment.
Key Features
The National Certificate: Wholesale and Retail Operations, addresses skills and competencies for enabling entry-level employment and positions.
The qualifying learner will have access to opportunities for further development and training in specialized areas of Wholesale and Retail, such as:
- Operations
- Administration
- Merchandising
- Stock control – specialized area
- Customer service
- Visual display merchandising
- Help desk operations
Outcome1: Occupational Learning
Outcome 2: W&R Concepts
Chairing Disciplinary Hearings Training
Women use many skills and a lot of wisdom, experience, and courage in their roles as mothers, caregivers, community workers, leaders, and paid employees.
The goals of this programme are to: (1) Increase how much and how many women participate in leadership at all levels (2) Recognise the skills, knowledge, and expertise of women (3) Develop women’s leadership abilities through specific facilitation and networking techniques (4) Promote and establish a network of supportive women who can help each other achieve leadership.
Moderate Learning (Moderator training)
Duration: 3 days
Purpose
During this programme, we discuss the responsibilities of the moderator in the planning, design and establishment of an effective quality management system. We explore the various approaches to moderation, reporting and recording of developments in line with ETQA requirements and best practice. This programme is a must for anyone involved in quality assurance of skills development practices within an organisation.
Unit Standards
The PRINCE2® Foundation & Practitioner course provides participants with a detailed knowledge of the PRINCE2® methodology including the seven processes, seven principles and seven themes central to running a project using the PRINCE2® method. This course prepares the participant to act as a lead member of a project management team using the PRINCE2® method within a project environment supporting PRINCE2®.
START DATE:
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