Skills Development Training

- Employment Equity Committee Training -

Quality hiring decisions build profitable and successful companies.

Topics Inlcude: (1) Developing Sharp Interviewing Skills (2) Legally Safe Interviewing and Hiring (3) Conduct More Effective Interviews (4) Streamline the Process and Make Better Hiring Decisions.

Contact Centre Training

- including Telephone Etiquette Training -

This year we will be running our 17th annual PACSA at the brand new Sun City Conference Centre, and all delegates will be staying at the SOHO Hotel! If you are serious about your career development as a professional administrator, then this is one event you simply cannot afford to miss!

Coach and Mentor Learners (Coaching & mentoring training)

Duration: 3 days

Purpose

This programme enables learners to identify learners’ needs, to draw up a development plan for learners, to provide learners with support in assessments and also in evaluating their own performance. This is also a must for anyone involved in the reporting and recording of learner progress and achievements. During this programme, we compile learning pathways, individual development plans and action plans.

Unit Standards

Course Content: The important role that customers play, What do clients want when they speak of service and client care? How important is punctuality in today’s world? What is considered courteous behaviour and why is it important? What communication skills are necessary to make for a good client interaction? What is the KISS principle in customer care and why is it important? How do we overcome language barriers? How familiar may we be with clients? From language to socialising.

Course Description

Project management Fundamentals overviews the basics of project management. It provides the theory and core methodology you will need to manage projects or participating on project teams

Course Content:

1. The Project Management Life Cycle

• What is a Project?
• The Project Management Life Cycle
• The Role of the Project Manager

2. Setting Up for Success

Competency-based Recruitment and SelectionTraining

Competency-based Selection and Interviewing Skills Training

Through this Team Building Training - which we run publicly and in-house throughout South Africa - delegates will gain the knowledge and skills to lead their teams to becoming enthusiastic high performance teams (Aligned to Unit Standard 252037: NQF level 5: 6 credits).

Through this Team Building Training course,

Suitable for:  Managers, Supervisors and Team Leaders

Course duration:  2 days

NQF level:  5

Course content and outcomes:

The Protection of Personal Information Act, 2013 (POPIA) gives effect to the right to privacy as set out in the Constitution - it provides the regulatory framework within which organisations may process personal information, thereby giving individuals control over how their personal information is used or disclosed).

In essence, POPIA applies to the processing of personal information of a data subject by or on behalf of a responsible party.

This six-hour course will discuss the grounds for lawful processing and focus on material aspects of the act.

Recruitment and selection– Employment Legislation– Admin & Renumeration Systems

With the world changing as fast as it is – industries rising, involving and crashing; more efficient, effective working environments; globalisation interconnecting us all - how do we best ensure new recruits are prepared for the world of work ?

Topics Include: (1) Business Etiquette and Protocol (2) Effective Communication Skills (3) Effective Planning and Time Management (4) Customer Service Excellence (5) Professional Business Writing Principles (6) Business Presentation Skills (7) Introduction to Project Management.

About the programme:
This qualification provides the learner with the opportunity to pursue an exciting career in the Tourism and Hospitality Industry.The programme covers key tourism principles like tour guiding, tour operations and tourism development. This programme integrates academic knowledge and theory with practical skills and values

Admission Requirements:
Grade 9

Course Delivery Mode:
Full Time

There are many overlapping skills between Coaching and Mentoring but there are also differences.

Stakeholder engagement has become a pivotal process in achieving an organisation’s ESG strategy, mitigating risk and ensuring business agility and durability.

Leadership Training

Aim: To advise and guide the learner in a practical and fun way in the finer points of reception and communication excellence. Content: Attitude and Aptitude, Understanding People, First Impressions Last, Colours, Body Language, Communication Starts With the Ability to Listen, The Etiquette of Meeting and Greeting, The Etiquette of Telephonic Liaison, Effective Communication Skills, Exceeding Expectations, Solidifying My Role as- Director of First Impressions - , A Comprehensive List of Information for Receptionists, What Procedures Should You Have?

Pre-requirements:
Grade 12 with mathematics
English proficiency

Description:

Project Management is a relatively new field of study that focuses on teaching students how to manage projects efficiently and successfully. This programme is for individuals who are leading small to large projects. The programme is designed specifically for project team members through project management knowledge.

A contract is said to require a meeting of the minds of the parties, yet it frequently happens that a party signs a contract under some misapprehension, or without a proper knowledge of its terms. This presentation considers what effect this might have on the validity of the contract, and explains why the problem of mistake in contract admits of a fairly simple solution.

Join us for this two-hour webinar in which we will explore this topic.

When?

27 October 2023, 9:00-11:00

This 2-day Problem Solving and Root Cause Analysis Training - which we run publicly and in-house throughout South Africa - is Seta accredited, and is aligned to Unit Standard 14927: Apply Problem Solving Strategies.

It is designed for individuals and teams responsible for: