Training Courses

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Diversity Training

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To motivate and empower the learner to communicate clearly and concisely. Emphasis on client care and relationship building. This Services SETA Accredited workshop is aligned with Unit Standard 10354: Contribute to a diverse working environment in a Contact Centre

This module the covers introduction to the business environment, administrative systems in the office environment, business documents, communication in the workplace, business communication, meetings, maintain health, hygiene and professionalism in the office environment and more.

What entry qualification is needed?
You need to have some basic training, education or working experience.

How long does it take?
Our regular generic courses and in-house courses run over five days. Portfolios and assessment are completed on the last day of the workshop.

What you learn

This course provides foundational level knowledge on security, compliance, and identity concepts and related cloud-based Microsoft solutions.

START DATE: 28 FEBRUARY 2023

CLICK HERE TO ENQUIRE MORE: SC-900: Microsoft Security, Compliance, And Identity Fundamentals

Executive secretaries make their jobs seem easy. They assist their managers and organise schedules with confidence and aplomb. They fully understand their boss’s objectives while working closely and dynamically to support them. With remarkable communication skills, they are able to take on and handle projects on their boss’s behalf. They are always professional, competent and in control.

A Leader is One who Knows the Way, Goes the Way and Shows the Way.

Speaker: Nadia Martins, Owner and Founder of NDJ Consultants.

In-Class and Virtual Options Available

Workshop Purpose:
To equip training officers to facilitate classroom-based training courses

Unit standard - 117870: Conduct targeted traiing and development using given methodologies.
Credits: 10, NQF Level 4

This workshop will answer the following questions:
• Is instructing and facilitating the same thing?
• How do I plan for facilitation?
• What are adult learning principles?
• What instructional techniques can I use?
• What about using groups?
• How do I put all of this together?

This course provides a platform for learning the plural legal frameworks for the conduct of business in different parts of the African continent - that is, within and between regions and countries.

These legal frameworks are shaped by various legal traditions such as international and regional law, common law, civil law, and religious and customary law principles. The course has been designed to assist interested parties in navigating their investment interests in Africa and equipping them with the legal framework for interacting with stakeholders.

About the programme:
This qualification will enable you to further your studies, become self-employed or find employment in the hospitality industry. You can pursue an occupation in Food preparation as a Commis chef or Assistant chef.

Admission Requirements:
Grade 9

Course Delivery Mode:
Full Time

Effective Leadership and Management
for Middle Managers

This Effective Leadership and Management Training Programme - which we run publicly and inhouse throughout South Africa – is aligned to Unit Standard 120300.

Aim This workshop is designed to be attended by teams or team leaders or both. The Enneagram is a universally recognised self-mastery tool, used for leadership and team development. Using individual and team reports our accredited facilitators are able to assist the delegates with the knowledge of personal and team strengths and weaknesses, behaviours and interactions that can lead to realisation of potential and minimising of weaknesses. This highly acclaimed business tool has been used to good effect in many of our leading global organisations.

Time Management Training

Including Planning and Goal Setting

Time Management Training Course

This unit standard based programme includes customising the practical workshops according to your company and industry specific needs

Target Audience:
Appointed Supervisors, Individuals acting as Supervisors, Team Leaders, First Line Managers

Purpose of Programme:
The SDP is aimed at preparing and enabling current supervisors for mastery at their level, so that they can take accountability for all aspects of their role.

Do you know how basic contract strategies and clauses can play a major role in minimising unavoidable risks?

Businesses and individuals lose funds every day due to poor contract management strategy and policies. Poorly-negotiated contracts and associated damages sometimes lead to business collapse, not only for large corporations but also small and medium enterprises.

This course will help participants understand the implications of the Protected Disclosures Act, No. 26 of 2000 (as amended in 2017) for their organisation’s whistleblowing programme.

By the end of the course, students will understand what is expected of organisations in managing whistleblowing programmes, both from a regulatory perspective as well as best practice based on actual examples of companies in South Africa and elsewhere in Africa.

Join us for a four-hour remote course.

Business people today communicate in writing such as letters, faxes, email, reports, minutes and memos. The effect of these communications can be improved if they are written clearly, concisely and in a readable way.

Whether you are drafting emails to colleagues or having to provide reports for your customers or managers, this intensive 2 day Writing Better Business Documents training course will provide you with easy to remember principles, suggestions and formats that can help you write better business documents.

Course Overview

Fact: Dealing with difficult people is a universal frustration that everyone will experience in their lifetime.

Despite your best efforts, difficult people will cross paths with you, and when they do, you’ll be glad you took this course.

There are a wide array of people we encounter who seem inconsiderate, stubborn, indecent, unhappy or passive-aggressive. To those we meet, we may appear that way to them. This course will teach you how to draw success from an understanding of how we behave as human beings, and how we can influence others.

This course covers peripherals and adapters, system components, laptops and printers, networking essentials and more.

This 4-day Recognition of Prior Learning (RPL) skills training workshop aims to recognise the expertise of people who have a deep understanding of outcomes-based assessment in general & of the complexities concerning the legislature & implementation of RPL (Recognition of Prior Learning) policies & practices, in particular.

Diversity Training for Managers and EE Committees

Manage Diversity and Build a High-Performance Organisation

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Communication is vital to business success as people produce their best work when they communicate confidently and assertively with their customers, colleagues, superiors and staff.

Learning to be assertive and self confident is probably the single best way to become more productive and ultimately more respected at work. People take you more seriously, you get more done and you stand a better chance of being promoted.

Time Management Training

Including Planning and Goal Setting

Time Management Training Course

So often in life we are governed by the matters of the moment - the urgent rather than the important.  Time, and its enormous value, are wasted wittingly or unwittingly as badly as man's other scarce resources.  Learning to manage your time and the stress that comes with the job is the challenge facing all business

You can purchase or licence Edutel courseware. Please click on your choice below for more information:Purchase Fundamental Unit StandardsPurchase Wholesale and Retail Unit Standar

Stress is unfortunately an inescapable reality. The current workplace environment has become the ideal breeding ground for stress and stress related illnesses. If left unaddressed, stress inevitably leads to a decline in productivity, increased management pressures and higher absenteeism rates.

Call Centre Training

Call Centre Training

Through this Call Centre Training - which is offered in-house, publicly and online throughout South Africa - your company will gain:

This course is aimed at supervisors in a manufacturing environment who need to perform one-to-one training (coaching) of their operators.

Quality hiring decisions build profitable and successful companies.

Topics Inlcude: (1) Developing Sharp Interviewing Skills (2) Legally Safe Interviewing and Hiring (3) Conduct More Effective Interviews (4) Streamline the Process and Make Better Hiring Decisions.

In-Class, Virtual and E-Learning Options Available

Employment Equity Training

Employment Equity Training

Manage the capture, storage and retrieval of human resource information using an information system, ID 10171
Manage learner information using an information management system, ID 114925
Manage the design, development and review of human resource information system, ID 11906
Identify and measure factors that influence productivity, ID 114878
Co-ordinate the improvements of productivity within a functional unit, ID 114884

Communicate with Confidence

This course is highly interactive and requires movement and space for individuals to practice improving their confidence and ability to communicate verbally and non-verbally.  Participants will be encouraged to challenge themselves to engage in a variety of communication exercises.

The six management challenges of 2023 have been identified:

Through this Employee Wellness Training - which we run publicly and in-house throughout South Africa - delegates are provided with valuable methods and tools to manage their personal well-being and interaction with others, both at work and in their personal lives.

Course duration:  4 days

Course content and outcomes:

Through this Employee Wellness Training Programme, delegates will learn:

Through this Team Building Training - which we run publicly and in-house throughout South Africa - delegates will gain the knowledge and skills to lead their teams to becoming enthusiastic high performance teams (Aligned to Unit Standard 252037: NQF level 5: 6 credits).

Through this Team Building Training course,

Suitable for:  Managers, Supervisors and Team Leaders

Course duration:  2 days

NQF level:  5

Course content and outcomes:

Communication - Harmonious Teamwork

The workplace is made up of individuals with their own personalities and way of seeing this world.  Those differences can be beneficial for creativity and problem solving, but they can also lead to clashes and conflict. 

How does it work?Edutel offers a web-based support (Webinar) training facility whereby learners can attend virtual classes.These classes are be facilitated live by an accredited Facilitator. Learners are able to see the Facilitator, go through the notes and workbook online and ask live questions (via text) and receive live answers. These classes are attended by various learners from around the country as if the learners are all sitting in one classroom. This facility enables learners to conduct both private and open conversations with the Facilitator during the training session.

This 5-part negotiation course will assist you in discovering strategies and tactics, attitudes and processes as well as the best process to follow in any areas including retail, finance, marketing, procurement and sales both inside the organisation and outside.

This course will provide you the necessary skills to remain in control of any negotiation situation.

CLICK HERE TO ENQUIRE MORE: Negotiation Skills

Aim: To assist receptionists and office administrators in reaching goals and setting high standards in the smooth operation of the front office. Content: Skills, Qualities and Attributes, Identifying and Classifying Your Customers, Developing Your Role and Contribution, Identifying Urgent Versus Important, Assertive Communication, The Key to Effective Written Communication, Effective Minute Taking, Keeping an Effective Diary, Maintaining Professionalism and Etiquette, Additional Material for Leisure Reading, Useful Info on Setting up Agendas.


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