There is an obvious self-interest in being able to persuade other people to act or believe as you wish them to. It is thus worthwhile to invest the time needed to learn the skills necessary for powerful, effective and persuasive communication.
Training Courses
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Topics Include:(1) Raising your Self-Esteem to have a Better Career (2) How to be Proactive: The 5-Step System (3) Increasing Other’s Confidence in you (4) Impression Management: Body Language and Voice Tone (5) Communicating with Clarity and Precision (6) Managing your Work-Life Balance Effectively
Speaker: Nadia Martins, Owner and Founder of NDJ Consultants and MPowrMe.
A friendly and professional receptionist can immediately create an impression in the caller’s mind of an efficient, customer service oriented and professional company.This essential 1 day telephone etiquette workshop, which also addresses image, dress and deportment, is the perfect training tool for those companies who value their corporate image, and recognise that a future client or customer’s first impression of a company starts with the receptionist or person who answers the telephone.Key benefits of attending this course:* Impressing and building a relationship with clients by creating
Orientation workshop
During the orientation workshop all learners will be introduced to the National Certificate on ODETD Practices, ID 50334
This public training programme is run in Gauteng and also run in Namibia – (Namibia dates & cost available on request).
For further information, a formal quotation or bookings, please contact us:
Tel: +27 (0)11 431 1594/5/6
Email: [email protected] | [email protected]
This Masterclass is designed to enhance participants’ abilities to relate, communicate, understand and cooperate with others, by enabling them to master the principles and practices of effective, assertive and skilful communication.
Conflict Resolution Training
Workplace Leadership for Win-Win Relations
In this course, you will learn how to secure user access to your organization’s resources. The course covers user password protection, multi-factor authentication, how to enable Azure Identity Protection, how to set up and use Azure AD Connect, and introduces you to conditional access in Microsoft 365. You will learn about threat protection technologies that help protect your Microsoft 365 environment. Specifically, you will learn about threat vectors and Microsoft’s security solutions to mitigate threats.
Overview
The purpose of this qualification is to prepare a learner to function as a Cloud Administrator. A Cloud Administrator monitors, maintains, and troubleshoots networks of cloud platforms and computing resources thus ensuring the seamless delivery of all cloud services and maintains protocols to secure cloud environments against unauthorized access, threats, and other risks.
Discover essential skills and explore new features and capabilities of Photoshop CC (Creative Cloud).
This course covers Adobe Bridge, Camera RAW, masks and layers, painting and retouching, and selections and layers.
Course Overview
Many people never realize how much influence they actually have, despite how often they use it. These people capitalize on persuasion in sales settings, negotiating raises, adopting change, or making effective decisions. This will help you develop the skills to apply controlled influence and persuasion in these areas and more. You will develop the following skills:
Through this Employee Wellness Training - which we run publicly and in-house throughout South Africa - delegates are provided with valuable methods and tools to manage their personal well-being and interaction with others, both at work and in their personal lives.
Course duration: 4 days
Course content and outcomes:
Through this Employee Wellness Training Programme, delegates will learn:
It's hard to imagine a day going by without people passing along large amounts of information. With so much communication to contend with, it can be difficult to grab people's attention.
But, we are often called upon to do just that. So, how do you grab and maintain an audience's focus when you're asked to present important information?
By being clear, organized, and engaging.
And, that is exactly what Microsoft® Office PowerPoint® 2019 can help you do. Gone are the days of flip charts or drawing on a white board to illustrate your point.
It's hard to imagine a day going by without people passing along large amounts of information. With so much communication to contend with, it can be difficult to grab people's attention. But, we are often called upon to do just that. So, how do you grab and maintain an audience's focus when you're asked to present important information? By being clear, organized, and engaging. And, that is exactly what Microsoft® Office PowerPoint® 2019 can help you do. Gone are the days of flip charts or drawing on a white board to illustrate your point.
Are you ready to take your project management skills to the next level? We have the perfect opportunity for you to excel in the dynamic field of project management. Our comprehensive program combines the prestigious Occupational Certificate in Project Management (NQF5) with the renowned CompTIA Project+ certification, giving you a competitive edge in the industry.
Benefits of studying Occupational Certificate in Project Management with us:
This 4-day Recognition of Prior Learning (RPL) skills training workshop aims to recognise the expertise of people who have a deep understanding of outcomes-based assessment in general & of the complexities concerning the legislature & implementation of RPL (Recognition of Prior Learning) policies & practices, in particular.
Do you want to step up your presentation skills to become a confident and relaxed presentations guru? Standing up in front of an audience is one of the most common fears experienced today. We all wish that we could emulate presenters who thrive on the challenge and relish a captive audience. The good news is that with some practical presentation skills training it is easy to quickly become a professional and accomplished speaker and presenter.
Businesses today are expected to deliver on time and to world class standards. It is therefore vital for project managers to have a good grasp of how to manage a project and how to lead a team of diverse individuals.
About the programme:
This qualification provides the learner with the opportunity to pursue an exciting career in the Tourism and Hospitality Industry.The programme covers key tourism principles like tour guiding, tour operations and tourism development. This programme integrates academic knowledge and theory with practical skills and values
Admission Requirements:
Grade 9
Course Delivery Mode:
Full Time
This module covers the art of giving good service, body language, telephone manners, what to do when you can’t say no, how to get a difficult customer on your side and more
This module covers telemarketing, the marketing function in a campaign, tracking and qualifying prospects, managing the call centre, staffing the call centre and more.
One of today’s business requirements is the skill to be able to conduct and chair a procedurally correct disciplinary enquiry.
The terms force majeure, vis major and casus fortuitus are used interchangeably and refer to an extraordinary event or circumstance beyond the control of the parties, and which may excuse any of the parties from performing in terms of the contract.
In this two-hour webinar we will explore these terms and their uses in contracts.
When?
7 November 2025, 9:00-11:00
Course Outcomes
Upon completing this course, the learner should be able to:
Contact Centre Training
- Including Telephone Etiquette Training -
Qualification ID: 57712 – NQF 4Duration: 7 x 1 Day Workshops over 12 MonthsCredits: 150This RPL (Recognition of Prior Learning) Learnership allows companies to send Supervisors, New Managers, and Junior Managers on 7 short workshops that will aid them in compiling 5 Portfolios of Evidence (PoE). Delegates will attend a series of workshops where they will be guided to complete Portfolios of Evidence based on their experience in the workplace.
Labour Law Training
Our Labour Law Training Courses are offered throughout South Africa – Cape Town, Durban, Johannesburg, Port Elizabeth -
The Centre for Comparative Law in Africa, University of Cape Town and University of Derby, UK are pleased to be hosting a workshop funded by the UK Arts and Humanities Research (AHRC), on Business and Human Rights Scholarship: Developing networks and perspectives from the Global South.
Aim: To further assist managers in their role as developers and leaders of a department and/or company concentrating on more specific tools of measurement and methodologies. Content: 8 Common Themes of Successful Companies, Using the Conscious and Unconscious Learning Matrix, Understanding the Influence of Different Values, Using the Force Field Analysis, Using the JOHARI Window, Using Situational Leadership, Using Feedback to Its Greatest Advantage, Not Just APOP!
The Managing Microsoft Teams course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. Microsoft Teams admins configure, deploy, and manage Office 365 workloads for Microsoft Teams that focus on efficient and effective collaboration and communication in an enterprise environment.
Management Training
We offer 18 different Management Training courses, all of which we run in-house and publicly throughout South Africa – Cape Town, Durban, Johannesburg, Port Elizabeth.
Time Management Training
Including Planning and Goal Setting
Today's business environment demands effective relationships with colleagues and team members. Managing Discipline as a Supervisor is one of the essential KPA'S Supervisors must be able to master. This intense 2-day course offers Supervisors the tools to manage their team while at the same time achieving the required outputs for their Departments.
For dashboards to be truly useful, you need to first and foremost know what you SHOULD be reporting on, and then learn how to set these up.
This course teaches developers how to create end-to-end solutions in Microsoft Azure.
Students will learn how to implement Azure compute solutions, create Azure Functions, implement and manage web apps, develop solutions utilizing Azure storage, implement authentication and authorization, and secure their solutions by using KeyVault and Managed Identities.
This course will help participants understand the implications of the Protected Disclosures Act, No. 26 of 2000 (as amended in 2017) for their organisation’s whistleblowing programme.
By the end of the course, students will understand what is expected of organisations in managing whistleblowing programmes, both from a regulatory perspective as well as best practice based on actual examples of companies in South Africa and elsewhere in Africa.
Join us for a four-hour remote course.
Make your next event stand out from the rest!
Topics Include: (1) Event Planning (2) Event Design (3) Event Safety and Risk Administration (4) During and After the Event.
This module covers law of contract, interpretation of a contract, damages arising out of breach of contract, law of agency, law of insurance, cheques and more.
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