This programme is highly participative and designed to provide learners with the tools and resources they need to become great facilitators.

Stakeholder engagement has become a pivotal process in achieving an organisation’s ESG strategy, mitigating risk and ensuring business agility and durability.

This module covers customising Windows 7, accessories, multimedia, tools, maintenance and more.

COURSE OBJECTIVES

Today’s team leaders must be able to motivate their team members and build a cooperative and cohesive team which achieves departmental and corporate goals.

"Customers are the lifeblood of an organisation. Organisations that nurture and respect these relationships serve the needs of their customers, which leads to long-term relationships that benefit both parties"

WHO SHOULD ATTEND

Course Overview

Fact: 7 out of 10 customers who switch to a competitor do so because of poor service.

There are two major reasons to deliver customer service: repeat business and happiness. Sales turn prospects into new customers. Service turns new customers into repeat customers. Service also makes customers happy! Happy customers are much easier to deal with than irate customers. This training program is for professionals who want to make a significant contribution to their company's image or bottom line and make their own lives easier.

This programme is designed to enhance learners’ abilities to relate, communicate, understand and cooperate with others, by enabling them to master the principles and practices of effective, assertive communication.

The certificate covers the entire Education, Training and Development process: analysing a learning need, identifying a skills gap in your organisation, developing the learning material, presenting the learning programmes, assessing learning, moderation to ensure quality of learning and assessment, workplace mentoring to assist learners in a achieving their maximum potential and co-ordination of the learning programmes.The learners wishing to enroll for the National Certificate in ODETD Practices must hold an FETC or equivalent, and be subject matter experts in the field they wish to provid

Effectively managing the performance of your team is a lotmore than periodically explaining goals, measuring statistics and doing annual performance evaluations or ticking boxes from time to time. It is mainly about collaboration and teamwork for mutual success.

Aim: To assist and inform junior telesales and general sales staff on the basic requirements for a good sales call.

Contact Centre Training

- Including Telephone Etiquette Training -

Aim: To explain and demonstrate the need for the incorporation of- Generation Y - or the Millennials into the workforce from a leadership perspective. Assisting leaders with understanding the youth and how to harness this generation - s strengths. This is a must do workshop for all leaders if we wish to build a sustainable future for South Africa. Content: Recognising Generational Differences, Recognising Current Generation Y Strengths, Recognising Current Generation Y Challenges, How to Motivate Generation Y, How to Tap Into Generation Y Energy.

The cornerstone of a Supervisor's success the ability to manage and lead the team. Understanding the managing and leading process is critical to the Supervisor's success. This intense 2-day course offers Supervisors the tools to manage AND lead their team while at the same time achieving the required outputs for their Departments.

The FSR Act implemented the "twin peaks model" for financial services regulation which provides for the establishment of two new regulators. The Insurance Act and the Conduct of Financial Institutions ("CoFI") Bill spell further changes to the industry. This course seeks to provide a big picture insight into all the relevant legislation and allows those impacted to have a fundamental grasp on the topic.

Join us for a two-hour webinar in which we will unpack all these changes to the industry.

Duration: 4 days

Purpose

This skills programme is recommended for trainers, educators, instructors and anyone that wishes to facilitate learning. This programme will help you brush up on your facilitation skills as we identify learning styles, facilitation methods and discuss the dos and don’ts of facilitation and managing group dynamics. This programme is ideal for experienced and inexperienced trainers, educators, instructors.

Unit Standards

Aim: To understand the importance of strategically leading change in an organisation. Ineffective change management leads to a breakdown of strategy which in turn impacts negatively on the outcome. From a leadership perspective the specific circumstances that go along with change need to be identified, understood and effectively addressed.

Because of competitive pressures, companies can no longer afford to carry unnecessary absence that they may have tolerated in the past. Therefore, many companies are focusing on the issue of eliminating, or at least reducing, unnecessary levels of absence. While the majority of absences are involuntary, various studies report that voluntary absenteeism could account for between 20- 40% of all absenteeism.

The primary goal of any credit department is to protect the company's profitability by ensuring that the money due to the company is collected on time and in full. A successful Credit departments will do so while maintaining customer goodwill during the collection process

To achieve their primary goal, credit departments must have a sound credit assessment and collections policy in place to identify and minimise risk that may lead to debt write off or non-recovery.

Competency-based Selection and Interviewing Skills Training

COURSE OUTCOMES

Upon completing this course, the learner should be able to: Plan and organise work Communicate with individuals in an organisation Manage administration records Approach documents and records effectively and efficiently Control and deal with confidential information and documents Control and evaluate ordering and distributing office stationery Implement control measures with individuals Develop and maintain systems for securing and monitoring the flow of data within the organisation

Effective Leadership and Management Training
for Middle Managers

This Effective Leadership and Management Training Programme - which we run publicly and inhouse throughout South Africa – is aligned to Unit Standard 120300.

Meetings, instruction, training, pitches; these are all a part of our daily lives. We are often called upon to deliver presentations with little notice, at multiple venues, and with varying requirements. And, some of these presentations include sensitive information that needs to be guarded. Given all the variables, it may seem an overwhelming task to deliver your content, on time, to all audiences, and to only those who need to see it. Oh, and by the way, you need to make it interesting, informative, and memorable.

Build teams to meet set goals and objectives, ID 15237
Harness diversity and build on strengths of a diverse working environment, ID 114925
Empower team members through recognising strengths and encouraging participation in decision making and delegating tasks, ID 15224
Recruit and select candidates to fill defined positions, ID 12140
Manage a diverse work force to add value, ID 252043(* ID 15233 if part of the full National
Diploma in ODETD Practices)
Interpret and manage conflict within the workplace, ID 114226

Customer Service Training
Service Excellence Training

The course will consider the rules under the Consumer Protection Act and reg 44 of the Consumer Protection Act Regulations relevant to the control of unfair contract terms and unconscionable conduct.

How the rules apply to business-to-small business contracts and franchising contracts will also be considered. Relevant case law by courts and the National Consumer Tribunal will be critically considered. Proposals will also be made on how the provisions in the Act and regulations could be improved.

Join us for this three-hour course.

Most people know that they are unique, but many live and die without ever knowing how they are unique: i.e., their distinctive gifts, strengths, skills and resources.

Manage the capture, storage and retrieval of human resource information using an information system, ID 10171
Manage learner information using an information management system, ID 114925
Manage the design, development and review of human resource information system, ID 11906
Identify and measure factors that influence productivity, ID 114878
Co-ordinate the improvements of productivity within a functional unit, ID 114884

Purpose of Programme To prepare individuals acting in the position of supervisorfor appointmentTarget PopulationFuture /Acting or Newly Appointed SupervisorsPlease refer to the attached PDF for more information on the programme and course breakdownPlease contact us for more information or to discuss your need further

Aim: To assist all employees in their use and distribution of time as a valuable tool in the workplace.

About the programme:
Hands-on training courses that cover the main aspects of catering giving you the confidence and aptitude to operate within intimate and industrial scale kitchens

Programme Offerings:
Assistant Chef NQF Level 2
Skills Programme: Kitchen Cleaner Level 2
Skills Programme: Hospitality Waitroning Level 2

Admission Requirement:
Grade 9 (preference given to Grade 12) or have previous catering experience

Course Delivery Mode:
Full Time and Part Time

Several areas of law affect the creation and commercialisation of software. This self-paced online course explores those areas of the law that are most applicable, and attempts to give guidelines on how to deal with common legal issues that arise in relation to software. Starting from intellectual property law, the course then covers various other topics such as open source software, escrow, and the practicalities of common agreements.

Sign up at any time and work at your own pace to learn more about the legal issues surrounding software!

“We cannot solve our problems with the same thinking we used when we created them”

- Albert Einstein 

Make your next event stand out from the rest!

Topics Include: (1) Event Planning (2) Event Design (3) Event Safety and Risk Administration (4) During and After the Event.

Pre-requirements:
FET Certificate: Bookkeeping (previous 6 modules)
English proficiency
Grade 12 or equivalent with accounting as a subject

Available as a learnership

Description:

A technical financial accountant operates with management in an accounting environment. They also know the ins and outs of accounting, taxation, auditing and business law, and understand how tax works for individuals and companies.

Modules:

ITRT - Income Tax Returns

POP Training and Consulting now offers customised Remote / Virtual Training for your employees, wherever they are in South Africa... or the world.

Minute Taking - 2 day workshop Aim: Enabling the PA or Secretary to prepare for, take and distribute full and professional minutes.

Diversity in today’s workforce is the norm. Globalisation and the need for a variety of skills leads to diverse workforces across the world.

This training can be delivered either via contact sessions or elearningContact Sessions: 3 contact days with minimum 6 weeks to complete an assignment.Distance/E-learn Sessions: Minimum one learning unit a week which adds up to a total of 10 weeks including the assignment.Unit Standard: 11911 - Manage Individual Careers. NQF Level 5. Credits: 5Description: Good mentors transform lives.

Labour Law Training

Our Labour Law Training Courses are offered throughout South Africa – Cape Town, Durban, Johannesburg, Port Elizabeth -