This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.

The following is a list of our Supervisor Training Courses run in South Africa. Please click on the relevant Supervisor Training Course.

Adapting to Change Training

In this course, you will assess your current emotional intelligence capabilities, determine your
strengths, and identify areas for improvement. You will examine how emotions affect behavior and
how those behaviors impact your relationships with others. You will also develop strategies for managing
the emotional energy in yourself and others

The executive personal assistant is the pinnacle of the administrative support profession. Those that achieve the position need to be highly efficient, always get things done in a timeous and professional manner, assisting the boss in the utmost proficient way possible while remaining organised under pressure.

This course provides foundational knowledge on the considerations and benefits of adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific focus on Microsoft 365 cloud service offerings.

You will begin by learning about cloud fundamentals, including an overview of cloud computing and specifically Microsoft cloud services.

You will be introduced to Microsoft Azure, and you will examine the differences between Microsoft 365 and Office 365.

Employee Onboarding Training

100-day Employee Onboarding, Orientation and Induction Design Training

Corporate governance procedures help a business become more efficient while reducing both risk and the potential for corruption and mismanagement.

Start your computer literacy journey today!

This course is a one-day introduction for delegates who have no experience working with computers using the MS Windows operating system. No prior knowledge or experience in working with computers is expected.

Aim: To assist all delegates in their use of a personal efficiency programme allowing for their personal and company vision to materialise and to provide structure to their personal and professional lives. Course Content: Identify Possible Points of Contention, Separate Reality and Perception, Develop Positive Alternatives, Listening to Learn, Collaborate to Solve, Don - t Sweat the Small Stuff

Employee Onboarding Training

100-day Employee Onboarding, Orientation and Induction Design Training

Call Centre agents can operate in either inbound or outbound call centres. Inbound call centres primarily
receive calls from clients and consumers. Large stores and businesses often have inbound call centres
dedicated to addressing the needs of their clientele. In these call centres, agents will generally be expected to handle customer queries and complaints.

There is a strong emphasis on providing customer care and problem solving. Agents need to be
sensitive and knowledgeable about business products and services in order to effectively assist
customers.

Sales people have been around forever. Traditionally their role has been to make a product or service known to prospective buyers and lead them towards a purchase. Nowadays, all of that information is available online and by the time your product is relevant to a prospect, they already know both about it and your competitor’s offerings.

Being an assessor/on-the-job trainer requires many skills. The most important skills are being able to plan for, prepare, deliver and facilitate group training and development sessions and activities.  This accredited and aligned training course equips learners with these critical skills.

This programme teaches learners how to develop the skills to proactively address change and meet the challenges of transition in the workplace as well as to develop the ability to effectively handle organisational changes by examining the transition process and understanding their own, and others, needs and responses to each phase.

South Africa has one of the highest incidences of defaulting debtors in the world with many debtors being careless, reckless and negligent. Effective collectors need to consistently find new strategies, telephone debt collecting techniques and systems to maximise collections from slow or potentially bad debtors.

CBM Training presents this 1 day telephone debt collecting course, with an acknowledged industry expert, that will provide those at the forefront of debt collection with the latest skills and techniques available for the collection of debt in a customer friendly way.

This is a programme that is aligned to Unit Standards and is designed to equip Sales Reps, Sales Managers, Sales Team Leaders and Key Account Managers with the necessary knowledge, skills and field applications to produce quality sales performance and to grow the financial value of their company.

Please contact Lerato Maluleka, on +27(0)11 431 1504/5/6 or at [email protected], for more information and costs!

Admission Requirement:
Grade 9

Course Delivery Mode:
Full Time

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.

Animal law in practice: A legitimate way to prevent animal suffering, or a tool to justify, conceal and expand the systemic exploitation of animals?

Course Overview

Fact: Dealing with difficult people is a universal frustration that everyone will experience in their lifetime.

Despite your best efforts, difficult people will cross paths with you, and when they do, you’ll be glad you took this course.

There are a wide array of people we encounter who seem inconsiderate, stubborn, indecent, unhappy or passive-aggressive. To those we meet, we may appear that way to them. This course will teach you how to draw success from an understanding of how we behave as human beings, and how we can influence others.

Get the low-down on how to prepare rock-solid MS PowerPoint presentations that you or someone else will deliver.

This 2 day MS PowerPoint Master-class will teach you how to produce a Powerful Presentation, alive with colour and images. This course will demonstrate Step-by-Step how to create MS PowerPoint presentations from start to finish including the setting up of charts, slides, graphs and effects using advanced features all the way through to producing attractive hand-outs for the speaker.

Key learning areas covered during this course include:

This two-day supervisor training module for supervisors and managers is designed to help you overcome many of the supervisory problems you will encounter in your career as a supervisor - whether you are a team leader, a project manager or a unit coordinator.

Leadership Training

This practical 2 day Professional Office Manager training course will deliver “must-have” information necessary for optimising both your administration and people management skills. The course combines personal development training with some practical techniques for making an office more efficient, reducing costs, keeping suppliers on time and on budget and handling everyday problems that, if not well dealt with, can lead to frustration from all your co-workers.

Key areas learning covered during this course include:

COURSE OVERVIEW AND OUTLINE

Aim: The purpose of resilience training is to equip the delegate with useful information, practical skills and tools to build resilience in a personal and professional capacity. Through this process, the delegate should be able to use these skills to build trust and create positivity within a team. Resilience training is especially helpful to teams experiencing the stress of change and is an important part of change management.

MDP Delivery: Three study sessions totalling 6 days over a period of 4-6 months. This includes a 1x day group action learning improvement project and a presentation. Total duration is 7 daysTarget Audience: Senior Supervisors / Middle Managers.

Conflict Resolution Training

Workplace Leadership for Win-Win Relations

Financial appreciation is essential for any person in a role that is not financially focused. This program is aimed at assisting all staff in developing their general appreciation of finance in business, developing and managing a budget, and interpreting financial statements in order to make informed business decisions.

Course Content:

Basics of Accounting
• Accounting
• Key Accounting Terms

Accounting Cycle
• Basics of the Accounting Cycle
• Analyze, Record and Post Transactions
• Trial Balance

Pre-requirements:

English proficiency
Grade 12 or equivalent
No prior accounting knowledge needed

Description:

During this workshop, we unpack the full qualification and analyse the unit standards. We discuss the Learning Journal, the upcoming workshops and assessment process in detail.

During the orientation workshop all learners will be introduced to the Diploma in ODETD Practices, ID 50333

Through this Team Building Training - which we run publicly and in-house throughout South Africa - delegates will gain the knowledge and skills to lead their teams to becoming enthusiastic high performance teams (Aligned to Unit Standard 252037: NQF level 5: 6 credits).

Suitable for:  Managers, Supervisors and Team Leaders

Course duration:  2 days

NQF level:  5

Course content and outcomes:

Know your product, know your customers’ needs, overcome the fear of rejection, and follow a proven approach to obtaining a series of commitments to close the deal confidently.

Overview

The purpose of this qualification is to prepare a learner to function as an Internet-of-Things Developer. An Internet-of-Things Developer coordinates all components of an Internet-of-Things (IoT) solution that includes sensors, devices, actuators, networks, and other infrastructure to aggregate and disseminate data, store the data on the cloud and make it available to the data scientist for decision making, thus being responsible for the full cycle from data collection to data delivery.

A qualified learner will be able to:

A warranty is a promise that a particular statement made is true at the date of the contract. A breach of warranty gives rise to a claim for breach of contract – the main remedy being an award of damages. A representation, like a warranty, is a statement of fact but is one which is made during contractual negotiations in order to induce another party to enter into a contract.

Join us for a two-hour webinar in which we will take a closer look at these terms and their implications.

When?

7 November 2024, 9:00-11:00

While the transformation of the financial services industry brings unprecedented opportunities, lawyers and compliance officers must be equipped with the necessary tools to understand the complex interaction of finance technology and regulation. Fintech (a contraction of the terms "financial services" and "technology") brings with it democratisation, inclusion and disruption.

We all have them. Customers who are livid, who seem unreasonable and who demand satisfaction immediately. If you’re at the sharp end of this particular stick, you have been handed a significant responsibility. Its up to you to save your organisation’s reputation, and to turn the complainant into a loyal customer again.This is no small responsibility – and requires skill, patience and resilience. Have you been given all the tools necessary to competently deal with whatever is thrown at you? Are you able to calmly extricate the true reason for the complaint?

In the ne

About the programme:
This qualification provides the learner with the opportunity to pursue an exciting career in the Tourism and Hospitality Industry.The programme covers key tourism principles like tour guiding, tour operations and tourism development. This programme integrates academic knowledge and theory with practical skills and values

Admission Requirements:
Grade 9

Course Delivery Mode:
Full Time

COURSE OVERVIEW AND OUTLINE