Are you searching for Customer Service training?
You can choose from many Customer Service training providers who are listed on our website.
Click here for training providers specialising in Customer Service training
Click on the links below for Customer Service training courses in the following regions:
QED
Customer Service - 2010 and beyond
Wed, 03 Mar 2010
What would you like foreign visitors to be saying about the service in South Africa when they return home? What will they actually be saying? In the past, South Africa’s ratings for customer service have been amongst the lowest in the world. The spotlight is going to be well and truly on us in the run up to and during the World Cup. Angela Allan, CEO at Quality Executive Development explains.
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CUSTOMER SERVICE SKILLS
Bus drivers boost service skills
Wed, 14 Oct 2009
Metrobus drivers are being offered customer service training sessions as part of Public Transport Month, which is held nationwide each October. The municipal-owned entity is holding training for all its bus operators, to enhance customer service etiquette and to discuss customer service related issues.
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CUSTOMER SERVICE
Recognising and meeting customer needs
Thu, 20 Nov 2008
Service excellence critical to sustainable tourism growth
Mon, 03 Nov 2008
10 Tips for providing an outstanding customer experience
Tue, 17 Jun 2008
Achieving a high level of customer satisfaction requires loan officers or agents to effectively manage the customer experience.
...more
CUSTOMER CARE TRAINING & CONSULTING
Bringing Batho Pele into your Business
Thu, 06 Dec 2007
You can choose from many Customer Service training providers who are listed on our website.
Click here for training providers specialising in Customer Service training
Click on the links below for Customer Service training courses in the following regions:
QED
Customer Service - 2010 and beyond
Wed, 03 Mar 2010
What would you like foreign visitors to be saying about the service in South Africa when they return home? What will they actually be saying? In the past, South Africa’s ratings for customer service have been amongst the lowest in the world. The spotlight is going to be well and truly on us in the run up to and during the World Cup. Angela Allan, CEO at Quality Executive Development explains.
...moreBus drivers boost service skills
Wed, 14 Oct 2009
Metrobus drivers are being offered customer service training sessions as part of Public Transport Month, which is held nationwide each October. The municipal-owned entity is holding training for all its bus operators, to enhance customer service etiquette and to discuss customer service related issues.
...moreRecognising and meeting customer needs
Thu, 20 Nov 2008
It is sometimes referred to as a soft skill, but it certainly proves very hard for most companies to get it right! Good customer service starts with recognising customer needs, before meeting or surpassing them. As an expert in the area, Des Squire has some useful guidelines to help us get this right.
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DEATService excellence critical to sustainable tourism growth
Mon, 03 Nov 2008
The report titled Leadership in Customer Service that was released in 2007, ranked South Africa’s service delivery standards as the lowest in the world.
South Africa’s lack of customer service did not relate to business processes, but to soft skills such as business etiquette, customer care, and service attitude, reported the Department of Environmental Affairs and Tourism (DEAT).
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CREDIT SKILLS TRAINING INSTITUTE (CSTI)10 Tips for providing an outstanding customer experience
Tue, 17 Jun 2008
Achieving a high level of customer satisfaction requires loan officers or agents to effectively manage the customer experience.
...moreBringing Batho Pele into your Business
Thu, 06 Dec 2007
How many of you out there actually know what Batho Pele means? Batho Pele translated means “People first”. Howard Badler from Customer Care Training and Consulting explains how putting people first can assist your business.
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CUSTOMER CARE TRAINING AND CONSULTING
South Africa wins the World Cup
The rugby fever leading up to the final in South Africa was amazing. Everyone smiling, wearing the colour green and gold proudly. A number of vehicles displayed flags and yes there were even a few vehicles displaying England's flag. Howard Badler looks at the rugby success.
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SYNERGISTIC OUTCOMES Customer Service
It’s true. How we treat the people in our own company will determine how we treat our customers
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DES SQUIREGreat Customer Service
Irrespective of your own thoughts or expectations, great customer service is only great if your customer believes it is. So how do you know what great service means to your customers? Have you ever tried asking them? Des Squire looks at the concept.
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BIZTECHTraining customer service agents essential for growth
Whether its slow delivery of infrastructure to people in poor areas, overcharging tourists or rude call centre agents, South Africa’s poor customer service is developing a reputation that is styming business.
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CUSTOMER CARE TRAINING AND CONSULTINGWhat are my consumer rights?
What are Consumer Rights, and how do you deal with this interesting but often misunderstood sector? Howard Badler of Customer Care Training and Consulting takes us through the standards, and discusses the responsibilities you have to your customer.
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