Are you searching for Sales Training & Customer Service Training?
You can view sales training and customer service training and consulting from more than 100 different training providers.
Click here for Training Providers specialising in Sales Training & Customer Service Training
Click on the links below for Sales Training & Customer Service training courses and workshops in the following regions:
MOBILE MARKETING
150 000 mobile downloads prove marketers can do more
Sales Tip 3 - Avoid The Biggest Prospecting Mistake
Sales Tip 2 - The Importance of Human Touch
Sales Tip 1 - How to Open a Sale
Make sure that your website cannot be hijacked
If you use a website with your own domain name it can very quickly become a key marketing tool for your business. So you need to take steps to ensure that things don't go wrong with your website which could lead to cutting off your income. Howard Rybko explains how a JSE-listed company 'lost' their domain name - and with it all their email - and the efforts he had to go to to get it back!
...more
MARKETING
IMM Africa Association of Marketers launched
The IMM Africa Association of Marketers has been launched - a body that will embrace marketers and organisations across the continent and provide outstanding benefits to a membership base that wishes to align itself with the ideals of a new and dynamic marketing association.
...more
PEER GROUP
Four ways to close new business
Over 200 people gathered recently to listen to presentations on "How to close new business in tough times", hosted by Sales Training and Receptionist Specialists, the Peer Group.
...more
PEER GROUP
Closing deals in tough times through networking
Looking to meet other professionals and gain sales advice from some of the most experienced sales experts in the country? The Peer Group is hosting a Networking Event along the theme of closing deals in a recession. Open to both members and non members of the Peer Group, the Event will be held in Johannesburg on June 18.
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RADIO ADVERTISING
Is anyone listening out there? Getting value for your radio adspend
"Everyone wants '30 seconds of fame on the box', but radio has the greatest capacity to cater to the imagination," says Charlene Smith. Follow her check list to maximise your radio ad spend and ensure you identify the best station, DJs and time slots to suit your product.
...more
PEER GROUP
Safe departures at the Peer Club Networking Event
The Peer Group Networking Event was held in Johannesburg on March 24, and was designed for professionals to interact with industry peers and coaches, as well as glean some knowledge on how the industry is responding to certain aspects of web culture. The next event will be held on the 18th June.
...more
CORPORATE WISE
Make lemonade and inspire positive change for 2010
Kate Gerber of Corporate Wise puts a positive spin on current events: "Don’t get me wrong, I am a realist. I’m cautious. Prudent with money and aware of the ever rising petrol price. But I also see opportunity and I believe in looking at the positive components. If life throws you a lemon, make lemonade! How does one do this? Capitalise."
...more
SYNERGISTIC OUTCOMES
The Value of a Great Sales Team
Sales is the lifeblood of any business.
To be a healthy and functioning person, our organs must function correctly to help maintain homeostasis and balance. The inability to maintain homeostasis may lead to death or a disease.
...more
You can view sales training and customer service training and consulting from more than 100 different training providers.
Click here for Training Providers specialising in Sales Training & Customer Service Training
Click on the links below for Sales Training & Customer Service training courses and workshops in the following regions:
MOBILE MARKETING
150 000 mobile downloads prove marketers can do more
Mobile marketing is huge in South Africa, but is it being used optimally? This news article describes a successful mobile marketing campaign of one South African company which proves that a lot more can be done when it comes to using this medium. “It’s all about user engagement and using the technology well – the best campaigns today offer highly relevant content, utility, freebies and, very importantly, conversation points,” says Dave Duarte, Programme Director of the Mobile Marketing course run by the UCT Graduate School of Business (GSB).
...more
SALES TRAININGSales Tip 3 - Avoid The Biggest Prospecting Mistake
Avoid the biggest the biggest prospecting mistake in sales. Watch Clive Price, CEO of the Peer Group as he discusses this crucial sales skill.
...more
SALES TRAININGSales Tip 2 - The Importance of Human Touch
The internet is a vital sales tool but we all need that human touch. Read what Peer Group CEO, Clive Price has to say about the importance of the human touch in the sales process.
...more
SALES TRAININGSales Tip 1 - How to Open a Sale
The Peer Group CEO, Clive Price talks about How to Open a Sale.
...more
ONLINE MARKETINGMake sure that your website cannot be hijacked
If you use a website with your own domain name it can very quickly become a key marketing tool for your business. So you need to take steps to ensure that things don't go wrong with your website which could lead to cutting off your income. Howard Rybko explains how a JSE-listed company 'lost' their domain name - and with it all their email - and the efforts he had to go to to get it back!
...moreIMM Africa Association of Marketers launched
The IMM Africa Association of Marketers has been launched - a body that will embrace marketers and organisations across the continent and provide outstanding benefits to a membership base that wishes to align itself with the ideals of a new and dynamic marketing association.
...moreFour ways to close new business
Over 200 people gathered recently to listen to presentations on "How to close new business in tough times", hosted by Sales Training and Receptionist Specialists, the Peer Group.
...moreClosing deals in tough times through networking
Looking to meet other professionals and gain sales advice from some of the most experienced sales experts in the country? The Peer Group is hosting a Networking Event along the theme of closing deals in a recession. Open to both members and non members of the Peer Group, the Event will be held in Johannesburg on June 18.
...moreIs anyone listening out there? Getting value for your radio adspend
"Everyone wants '30 seconds of fame on the box', but radio has the greatest capacity to cater to the imagination," says Charlene Smith. Follow her check list to maximise your radio ad spend and ensure you identify the best station, DJs and time slots to suit your product.
...moreSafe departures at the Peer Club Networking Event
The Peer Group Networking Event was held in Johannesburg on March 24, and was designed for professionals to interact with industry peers and coaches, as well as glean some knowledge on how the industry is responding to certain aspects of web culture. The next event will be held on the 18th June.
...moreMake lemonade and inspire positive change for 2010
Kate Gerber of Corporate Wise puts a positive spin on current events: "Don’t get me wrong, I am a realist. I’m cautious. Prudent with money and aware of the ever rising petrol price. But I also see opportunity and I believe in looking at the positive components. If life throws you a lemon, make lemonade! How does one do this? Capitalise."
...moreThe Value of a Great Sales Team
Sales is the lifeblood of any business.
To be a healthy and functioning person, our organs must function correctly to help maintain homeostasis and balance. The inability to maintain homeostasis may lead to death or a disease.
...moreSales training can assess how effective your sales team is at generating new business opportunities, and in turn, converting sales opportunities into closed transactions.
Sales and marketing training can help sales people to improve their concept of self, and kick-start cold prospects simply by clearing away self-doubt.
Those who pursue a job in sales need to be ethical, knowledgeable and non-threatening professionals who clearly understand what makes their prospects tick, and how they can be guided to invest.
Through sales training, sellers can learn how to upsell, cross-sell and retain clients for the long haul.
Whether your company chooses sales training in the form of customer service, receptionist training, cold calling or professional sales training; covering prospecting and persuasion often forms the basis of a successful networking, marketing and sales programs.
To find training providers offering courses in sales training and marketing, view the Skills Portal Training Directory.
ASTROTECH
Turning the technical person into a successful salesperson
Wed, 10 Sep 2008
In business it is very often the technical expert who becomes the sales consultant. Usually no-one knows or understands the company’s products better than they do. But selling is a whole new ball game! Suddenly interpersonal skills, relationship building, the art of persuasion, delivering compelling presentations and selling itself constitute part of the new skill set required.
...moreProve that your digital IQ is higher than that of a Primordia Soupolis
Mon, 09 Jun 2008
Decision makers are only scratching the surface of the business-building benefit housed in digital or online marketing. This is the view of Abby Wakama, managing director at Real Africa Netevolution (Pty) Ltd., a national digital marketing agency based in Gauteng.
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ASTROTECHThe Ultimate Sales Manager
Tue, 20 May 2008
You already excel at selling: Now you need to develop a completely different set of skills to inspire, motivate and manage a sales team for maximum productivity and profit. The critical role of the Sales Manager transcends the mere tracking and reporting of statistics and has evolved into a role which requires proactive leadership, outstanding communication, effective decision making, and above all, motivating others to achieve top performance.
...moreCreative training can make the customer king again
Mon, 19 May 2008
Demand for customer service training globally is on the increase, with all types of organisations focusing now on how they can improve interaction with the public. This is particularly relevant to South Africa, as the country gears up for the 2010 FIFA World Cup.
...moreKeeping a R480bn goose alive in southern Africa
Sat, 29 Mar 2008
Service has globally become a more important industry than all resources combined but for oil. It is fuelling phenomenal economic growth in countries as diverse as Ireland and India, but a poor service industry in South Africa is imperilling growth
...moreThe art of dealing with IRATE CALLERS
Tue, 04 Mar 2008
It is quite a challenge working in a call centre that receives complaints.
I marvel at these incredible staff members that manage to listen to problems and complaints all day with out losing their sense of humor.
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AFROTEQCustomer Service for FM Service Providers
Thu, 14 Feb 2008
Afroteq Facilities Management is pleased to announce the addition of yet another course namely Customer Service for FM Service Providers.
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SYNERGISTIC OUTCOMES Customer Service
Tue, 29 Jan 2008
It’s true. How we treat the people in our own company will determine how we treat our customers
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CUSTOMER CARE TRAINING & CONSULTINGBringing Batho Pele into your Business
Thu, 06 Dec 2007
How many of you out there actually know what Batho Pele means? Batho Pele translated means “People first”. Howard Badler from Customer Care Training and Consulting explains how putting people first can assist your business.
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SALES AND MARKETINGAre Your Sales Executives Marketing Or Selling?
Thu, 08 Nov 2007
How much business is you company losing due to sales executives using the marketing approach when meeting with existing or potential clients? Mark Thompson has some valuable advice.
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CUSTOMER CARE TRAINING AND CONSULTINGSouth Africa wins the World Cup
Thu, 01 Nov 2007
The rugby fever leading up to the final in South Africa was amazing. Everyone smiling, wearing the colour green and gold proudly. A number of vehicles displayed flags and yes there were even a few vehicles displaying England's flag. Howard Badler looks at the rugby success.
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CUSTOMER CARE TRAINING AND CONSULTINGHow to be a good manager
Tue, 02 Oct 2007
The relationship between a manager and employee must be of the highest standard in order to service your internal and external customers effectively. Howard Badler explains that a manager must lead by example and poor management practices results in employees taking on the same attitude when it comes to dealing with colleagues or customers.
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LEARN TO LEADFocus on service will help ensure 2010 sustainability
Thu, 06 Sep 2007
While the World Cup 2010 promises to be a bonanza for tourism and related industries in South Africa, the real challenge is going to be making sure that visitors who come for the soccer like the setting enough to keep coming back for more.
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FOSTER-MELLIAREffective communication for superior customer service
Wed, 05 Sep 2007
With 2010 looming on the horizon, many a company is not only revising the
service they offer to their customers but evaluating their standards from an
International perspective.
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CUSTOMER CARE TRAINING AND CONSULTINGConsumer profiling
Mon, 03 Sep 2007
Customer / consumer profiling is a process of distinguishing the key differences between the different levels of a customer. Howard Badler takes us into the mind of the customer...
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CUSTOMER CARE TRAINING AND CONSULTINGWhat are my consumer rights?
Mon, 03 Sep 2007
What are Consumer Rights, and how do you deal with this interesting but often misunderstood sector? Howard Badler of Customer Care Training and Consulting takes us through the standards, and discusses the responsibilities you have to your customer.
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DES SQUIREGreat Customer Service
Mon, 20 Aug 2007
Irrespective of your own thoughts or expectations, great customer service is only great if your customer believes it is. So how do you know what great service means to your customers? Have you ever tried asking them? Des Squire looks at the concept.
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