SASSA's social grant applicants can now skip long queues – all thanks to the new South African Social Security Agency (SASSA) online portal launched on Monday.
As a start, the project will only apply to Child Support, Older Persons and Foster Child grants.
SASSA said that this move will provide much-needed relief to grant applicants by saving them time and save them the inconvenience of standing in queues at SASSA offices.
“The added advantage is that the convenience of online applications eliminates the risk of being infected with the COVID-19 virus because there will be no need to gather at public places to apply,” SASSA added.
Applicants will be able to access this self-service portal from their computer and their mobile phones.
SASSA says that the turnaround time is 10 days, on the condition that the candidate has supplied all the required documents linked to the application. This includes, among other things, the consumer and their spouses’ identity document as well as banking details, among others.
The agency may require documents supporting an important change of details such as a new preferred payment method, new banking details and a change in residential address.
The portal also provides updates on the status of the application. “To access this service, applicants need to have an email address to sign up and to be able to log in for further services,” SASSA explained.
All replies and feedback will be sent via email or through an SMS for those who do not have email addresses.
“A receipt will be generated when the application is completed.”
The testing of the system would run from 14 September - 25 September.
“It is important to note that required supporting documents to be attached must be certified by a Commissioner of Oath.”
The agency is currently reviewing its system and thereafter the other grants will also be added to the portal.
Are you interested in applying for this new service? Click here https://services.sassa.gov.za