Communication Skills Training

Career Builder Programme: Customer Service and Administration

In a nutshell..
The Career Builder Programme for Customer Service and Administration equips school leavers and
young graduates to take up entry-level opportunities in/as: Customer relations; Customer service, Sales assistant, Business administration, Office administration, Reception desk, Personal assistant.
The programme is available as online learning with tutor support. The initial enrollment period is 12

Career Builder Programme for Sales and Digital Marketing

About the programme
The GradCampus Career Builder Programme for Sales and Digital Marketing include an extensive range of courses integrated to develop both a sales mindset and digital marketing skills effectively. Students are exposed to very relevant modern sales and digital marketing theory, and will learn how to apply their skills in a meaningful and practical manner to have maximum impact.

Competency Based Interviewing Skills

On-Site Training for a Minimum of 6 Delegates

The changing SA environment, specifically within the context of the new legislation in the form of the Labour Relations and Employment Equity Acts, has necessitated a move towards a competency approach to managing people and work.  This context directly affects recruitment and selection including the interviewing and assessment processes. The Competency Based Interview and Assessment Workshop has been developed to address these needs.

Communication and Conflict Management

On-Site Training for a Minimum of 6 Delegates

The difference between being assertive and aggressive, is that when you are aggressive you adopt an ‘I win – you lose’ mentality, to achieve what you want. When you display assertive behaviour you deal with issues, instead of emotions, which is the most effective way to ask for what you want.

Communicating Effectively in English

Do you struggle to speak English correctly? Then this course is for you, it is for all people in business who don’t speak English as a first language. Faulty speech results in misunderstandings among customers and co-workers, so let us help you improve your English at work.

Who should attend?

Suitable for all levels of staff in the organisation who don’t speak English as a first language and who wish to improve their English speaking skills.

Foundation Learning Competence : NQF Level 2

What’s FLC?

Foundational Learning Competence (FLC) is a part qualification that consists of two learning areas: Communication and Mathematical Literacy. It outlines the minimum level of competence required for optimal functioning in the world of work and for occupational learning at NQF Levels 2-4. It is a part qualification registered at NQF Level 2 and carries 40 credits in total.

Conduct outcomes-based assessment

COURSE OVERVIEW:

This generic assessor unit standard is for those who assess people for their achievement of learning outcomes in terms of specified criteria using pre-designed assessment instruments. The outcomes and criteria may be defined in a range of documents including but not limited to unit standards, exit level outcomes, assessment standards, curriculum statements and qualifications.

In particular, people credited with this unit standard will be able to:                        

Conduct outcomes-based assessment

COURSE OVERVIEW:

This generic assessor unit standard is for those who assess people for their achievement of learning outcomes in terms of specified criteria using pre-designed assessment instruments. The outcomes and criteria may be defined in a range of documents including but not limited to unit standards, exit level outcomes, assessment standards, curriculum statements and qualifications.

In particular, people credited with this unit standard will be able to:                        

S D I - What is this powerful tool?

SDI stands for 'strength deployment inventory'. It can be integrated into any environment where people need to work togehter and can form part of a number of training workshops as indicated below:

*  Board Development    *  Change Management     *  Coaching   *  Communication

*  Conflict Management         *  Customer Service    *  Decision Making    *  EQ

*  Leadership Development   *  Performance Management   *  Project Management 

*  Teambuilding and many more.

Manufacturing, Engineering and Related Activities

Overview:

This qualification specifies the key skills, knowledge and values required to access engineering and manufacturing qualifications in the Further Education and Training Band.

 

It provides learners who have no formal qualification with an opportunity for assessment to • Recognise prior learning.

  • Identify gaps, and
  • Structure learning programmes to close those gaps.

 

The learning required for these learners would be what is typically included in ABET learning programmes.

 

LOGISTICS OPERATION SKILLS

Overview

Learners acquiring qualification will be learning towards obtaining a national qualification or working within the logistical activities of a company in a management environment.

 

PROGRAMME OUTLINE: 

· Managing customer satisfaction.

· Measuring and controlling the overall costs of logistics activities.

· Managing the transport function.

·  Managing the warehouse function.

·  Managing inventory and the purchasing function.

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