Customer Service and Frontline

Provide reception and administrative services

PURPOSE OF THE UNIT STANDARD 
This unit standard will enable learners to receive clients and perform basic administrative services in a receptionist environment.

A person credited with this unit standard is able to:
  • Receive and attend to clients.
  • Receive and make telephone calls and record information.
  • Keep and process appointment and client records.

Market retail products and services in the salon environment

PURPOSE OF THE UNIT STANDARD
This unit standard will enable learners to demonstrate an understanding of retail products and services in the salon environment and to provide clients with the service required.

A person credited with this unit standard is able to:
Describe the purposes and methods of retailing in the salon environment.
Identify sales opportunities.
Present and demonstrate products and services to prospective customers.
Create a product display.

MSC Business College Kempton Park

MSC Business College Kempton Park is a fully accredited further education provider offering quality diplomas, certificates, and using the latest technology. Programme offerings include Human Resources Management, Marketing, IT, Business Administration, Travel & Tourism, Accounting & Bookkeeping, Wholesale & Retail, Project Management, Public Relations and Public Finance. Having been around for 26 years and with 17 campuses in South Africa, the MSC Business College is one of the biggest names in education in South Africa.

AUDITING - ISO 45001 (OCCUPATIONAL HEALTH AND SAFETY)

Outline:

 

  1. Auditing Fundamentals

- Defining audits

- Types of audits

- Audit criteria

- Audit strategies

 

  1. Audit Teams

- Auditor competencies

- Team Communication

- Team meetings

- Roles and responsibilities

 

  1. Audit Evidence

- Data and information

- Types of evidence

- Interviewing strategies

- Document strategies

- Environmental strategies

- Credibility of evidence

 

IMPLEMENTATION - ISO 45001 (OCCUPATIONAL HEALTH AND SAFETY SERIES)

Outline:

 

  1. ISO 45001:2018 Occupational Health &Safety Management Series

- Understanding the ISO Annex SL edition

- Understanding the key management criteria within the ISO 45001:2018 series

- Understanding the process approach

 

  1. Systems Framework:

- Decompiling the ISO 45001:2018 series

- Identifying the scope of the management system

- Developing a company specific management framework

- Integrating the framework into legislation

 

5S PRINCIPLES TRAINING

Outline:

  1. Introduction

- Historical overview of 5 S

- 7 Waste streams (lean management)

- Streamlining processes

- Benefits of the 5 S

- Integration of the 5 S into SHEQ

 

  1. Kata

- Introduction to KATA

- Improvement KATA

- Coaching KATA

- KATA and neuroscience

- KATA and behavioural science

 

  1. The 5S Methodology (practical approach)

- S1: Sorting

- S2: Setting

- S3: Shinning

- S4: Standardizing

SIX SIGMA PRINCIPLES

Overview:

  1. Introduction to Six Sigma

- The history of quality management

- Foundations of Six sigma

- Fundamentals of management

- Opportunities and risks within quality

- Key embedded management concepts within Six Sigma

- Case study

 

  1. Statutory obligations within the quality domain

- Introduction to legislation

- Criminal and civil liability

- Statutes supported by quality management

- Case study

 

SkillsTrain

SkillsTrain Distribution imports and distributes a wide range of training products to constantly meet changing industry needs.

The company was started by Linda Botha, who has been in the importing and distribution arena for many years. She has been nominated against some of the top women in business at the Women in Business Awards and National Business Awards and is currently a member of the Women Presidents’ Organization.

Her focus is to assist learners in furthering their studies to achieve success/excellence with their studies.

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