Diversity and Change Management

Change Management Skill

The Change Management Skill course guides the participants through crucial considerations of the change journey. Whether we are dealing with change that has been thrust on us by circumstances out of our control, or a change we choose for our lives, we will experience emotions associated with losing the familiar and creating the future.

The Business School of South Africa

The Business School of South Africa (Pty) Ltd is an educational institution and Level 1 B‐BBEE provider with a core focus on implementing SETA accredited and NQF aligned qualifications recognized by the South African Qualifications Authority (SAQA) for corporate organizations.

We offer a range of options for Learnerships, Internships, Management Development, Leadership and Technical Skills Programmes for Employed (Category 18.1) and Unemployed (Category 18.2) Learners. We are able to recruit and host Unemployed Learners.

Coaching and Mentoring

This workshop is for supervisors and team leaders, the main aim is to assist them with coaching their team to success in a collaborative fashion.

Leaders who are able to coach rather than instruct are able to develop more positive teams and tend to do particularly well when leading Generation Y and in a team’s leadership position.

Coaching Skills for Supervisors

Aim: This workshop is for supervisors. Content: Introduction and History of Coaching; Definition(s) of Coaching; The Value of Coaching; Important Principles of Coaching; The Qualities of a Great Coach; Key Skills That Every Coach Needs to Succeed; Creating the Coaching Relationship; Understanding Beliefs and Behaviours; Identify Areas of Development in Your Agents; Choosing the Right Tool(s) for the Job; Understand and Follow the Coaching Process; Recognising and Rewarding Behaviour; Engaging Your Agents Through Social Media.

Communication Excellence

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ;Listening Tonality; Positive Speech; Forming a commonality; Personality Types - Understanding People; Body Language Analysis; Setting boundaries / Assertiveness; Understanding and working with criticism; Understanding your own prejudices; De Bono 6 hat thinking technique; Communicating with your superiors; Cellular/Holistic vision; Authority Levels.

Business Etiquette

Aim: To assist all business people with observing business protocol and etiquette ensuring successful relationships with colleagues and clients. Content: Etiquette – What is it? Manners and Etiquette; Personality; Daily Etiquette, Procedures and Protocol; How to Introduce People; How to be the Perfect Guest; How to Leave a Party Graciously; More How To's; Time and Personal Space; The Etiquette of Communication; Electronic Communication; Business Meetings; Business Entertaining; Business Travel; Etiquette and Finesse; Networking and Collaboration

Conflict Prevention and Resolution

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management? Why is There Conflict? Your Own Conflict Handling Modes; Identifying the Stages of Conflict; The relationship Between Competition and Conflict; The Five Modes of Conflict; Creating a Personal Conflict Management Approach; Creating an Organisational Conflict Management Plan; Mediation

Business Etiquette and Diversity

Aim: To explain and demonstrate the need for “appropriate” behaviour. Assisting the delegate with deciding what is appropriate and informing the delegates as to the dos and don’ts of other cultures. Course Content: Etiquette – What is it? Personality, where culture, etiquette and personal preferences overlap; The Etiquette of Cross Cultural Communication; Time and Personal Space; Gender and Etiquette; Grooming; Generational Differences

MSC Business College Kempton Park

MSC Business College Kempton Park is a fully accredited further education provider offering quality diplomas, certificates, and using the latest technology. Programme offerings include Human Resources Management, Marketing, IT, Business Administration, Travel & Tourism, Accounting & Bookkeeping, Wholesale & Retail, Project Management, Public Relations and Public Finance. Having been around for 26 years and with 17 campuses in South Africa, the MSC Business College is one of the biggest names in education in South Africa.

AUDITING - ISO 45001 (OCCUPATIONAL HEALTH AND SAFETY)

Outline:

 

  1. Auditing Fundamentals

- Defining audits

- Types of audits

- Audit criteria

- Audit strategies

 

  1. Audit Teams

- Auditor competencies

- Team Communication

- Team meetings

- Roles and responsibilities

 

  1. Audit Evidence

- Data and information

- Types of evidence

- Interviewing strategies

- Document strategies

- Environmental strategies

- Credibility of evidence

 

IMPLEMENTATION - ISO 45001 (OCCUPATIONAL HEALTH AND SAFETY SERIES)

Outline:

 

  1. ISO 45001:2018 Occupational Health &Safety Management Series

- Understanding the ISO Annex SL edition

- Understanding the key management criteria within the ISO 45001:2018 series

- Understanding the process approach

 

  1. Systems Framework:

- Decompiling the ISO 45001:2018 series

- Identifying the scope of the management system

- Developing a company specific management framework

- Integrating the framework into legislation

 

Online Courses

Palomino Training Solutions offers a wide range of online short courses where you login and complete the course in your own time on the internet. The length of these courses range from 3 hours to 20 hours, depending on the course content and your speed. Each course costs R199 ex vat and please see our available courses below (we are always loading new courses):

Courses:

Creating Innovative Environments Training

Creating Innovative Environments training consists of six modules that highlights creating and managing an environment that promotes innovation through performance management and talent development. It is a ten day course with theoretical input, interactive experiential exercises and practical examples that provide the learner with the knowledge and the tools to create and manage an environment that promotes innovation by adding value to the workforce with talent management, people development, diversity management and performance management.

 

Building and Empowering Effective Teams

Building and empowering effective teams’ training consists of six modules that incorporates a variety of strategic planning, performance management and team effectiveness principles. It is a five day training course with theoretical input, interactive experiential exercises and practical examples that provide the learner with the knowledge and tools to build, develop and maintain effective teams; strategically aligned to the organisational goals and objectives.

 

This training course will provide the learner with the following competencies, skills and understandings:

Change Management

This course covers a number of critical guidelines in change management and what is needed to maximise the likelihood of success. Delegates will learn about stages of change, how to persuade people, why people resist change and how to manage organisational changes. Numerous techniques and management tools in addition to exercises are provided to introduce delegates to change management and help them become more skilled when facing change.

Leadership Training / Change Management Training - Port Elizabeth

Leadership, Transformation and Change Management Training.

This Leadership Training and Change Management training programme - which we run publicly and in-house throughout South Africa - is designed for managers and management teams, to lay the foundation for building a high performance organisation and high performance teams.

Knowledge Partners

VQM/EPOE

Electronic Portfolio of Evidence

Safari

Over 40 000 titles including eBooks, audio books, videos, live expert training courses and curated content such as learning paths

Cengage

We have various products on offer Pathbright / Mindtap / SAM and many others

LMS

Various Learner Management Systems to suit your needs

Mustek Ltd

Suitable eBox solutions / Hardware

Course content and design products

Crucial Mentoring Conversations

Throughout history mentors have been political advisors, strategic thinkers, thriving business personalities, outstanding educators, religious leaders, sporting icons and loving parents. They have all performed this multi-faceted role informally, simply because of their passion and belief in those in whom they have invested their time.

 

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