In a nutshell.. The Career Builder Programme for Customer Service and Administration equips school leavers and young graduates to take up entry-level opportunities in/as: Customer relations; Customer service, Sales assistant, Business administration, Office administration, Reception desk, Personal assistant. The programme is available as online learning with tutor support. The initial enrollment period is 12
The intensity and constantly changing demands and expectations of life today means that we must not only understand stress but develop coping mechanisms and positive life changes to experience health and happiness on a continual basis. This workshop will explore the many facets of stress and give practical solutions and plans of actions in work and personal scenarios.
It is said that IQ gets you through school but EQ gets you through life. Emotional intelligence is the ability to identify, understand and control one’s thoughts and feelings, communicate them clearly to others and interact with empathy towards other’s emotions.
Who should attend?
Suitable for all staff who would like to develop their professionalism and excel at their role by improving their EQ.
Companies that go the extra mile and provide their customers with superior, reliable service have a definite competitive advantage. Delivering exceptional customer service is about so much more than a friendly voice on the other side of the line. It’s about commitment, attitude, knowing your business and understanding your customer’s needs.
The changing SA environment, specifically within the context of the new legislation in the form of the Labour Relations and Employment Equity Acts, has necessitated a move towards a competency approach to managing people and work. This context directly affects recruitment and selection including the interviewing and assessment processes. The Competency Based Interview and Assessment Workshop has been developed to address these needs.
The difference between being assertive and aggressive, is that when you are aggressive you adopt an ‘I win – you lose’ mentality, to achieve what you want. When you display assertive behaviour you deal with issues, instead of emotions, which is the most effective way to ask for what you want.
Organisational change management, new management styles and employee involvement and motivation are crucial realities of the new business environment. Coaching and mentoring trends are not only challenging individuals to develop and manage themselves but are becoming an integral part of productive performance and accelerated learning. Coaching can help in career progression, strategic planning, skills development, employment equity and in building relationships and leadership potential. Many people at every level of the organization can facilitate coaching and mentoring processes and initiatives, producing a positive learning culture within the organisation.
This interactive and practical two day course will equip you with the skills to manage and develop your coaching and mentoring skills for yourself and others in your organization and will involve you from both the coach and coachee perspective.
At this 1 day course we will reinforce the importance of business etiquette and professional image in the workplace – highlighting how you influence your customers, both face-to-face and on the telephone. Being a company representative and voice of your organisation means that you need to have excellent communication skills and conduct yourself in a professional manner.
Do you struggle to speak English correctly? Then this course is for you, it is for all people in business who don’t speak English as a first language. Faulty speech results in misunderstandings among customers and co-workers, so let us help you improve your English at work.
Who should attend?
Suitable for all levels of staff in the organisation who don’t speak English as a first language and who wish to improve their English speaking skills.
Did you know if you make mistakes in your spelling and grammar, such as using ‘they’re’ instead of ‘their’, people may start to doubt the content of your document as well? When you attend this course, our expert trainer will guide and coach you, so that you become aware of your mistakes and learn how to correct them.
Being the public face and voice of your organisation means that you need to have excellent communication skills and conduct yourself in a professional manner. Whether you have been a receptionist for 2 or 20 years, you will benefit from this training. Let us equip you with the key telephone, communication and customer care skills that you need to succeed.
This popular training programme offers you the opportunity to develop the key secretarial skills that are essential to your success as a PA and Secretary.You will learn how to plan and organise efficiently and to proactively contribute to the successful achievement of your personal goals.
Who should attend?
Personal assistants, executive secretaries and executive assistants from all sectors including government, corporate and private sectors will benefit from attending this course.
The workshop focuses on meeting preparation, meeting procedure and practical exercises that will aid you when writing minutes.
Classroom exercises will enable delegates to practice their new skills in listening, note taking, summarising and selecting the most important points when writing and compiling minutes. These exercises are designed to be practical and offer an ideal opportunity for individual coaching. We encourage you to bring a sample of minutes you have produced, to review and refer to at the training.
At this course you will develop your assertiveness skills for a range of workplace situations. You will gain the tools and techniques to boost your confidence and be provided with practical guidance to develop your assertiveness skills in any work situation. You will leave the course knowing what key changes you need to make and what skills you need to practice in order to build your self esteem and improve your assertiveness techniques.
This administration short course is suitable for all junior secretaries, office managers, administrators, administrative assistants and admin support staff who would like to improve their office administration skills and the contribution they make to the smooth running of their office.
The Monitor & Control a Reception Area Skill course covers all key aspects of proper conduct and practices in the reception area, and equips front-line telephonists with the practical skills to operate productively and efficiently in this environment.
This programme is also designed to encourage new and experienced front-line staff to interact, and to discuss the challenges of their position, solve problems and enhance their motivation and commitment to this critically important role
The Introduction to Administration Procedures skills course is designed to equip delegates with a basic knowledge and understanding of the various procedures and activities required of those working in an office environment
The purpose of this programme is to equip learners with the necessary knowledge, skills and attitudes to achieve personal effectiveness in business, work as a project team member and display cultural awareness in dealing with customers and colleagues.
* Achieve personal effectiveness in a business environment
- Group bookings - could also be presented at your Workplace.....