The real issue is not just about being creative but how to use clear processes to clarify problems and come up with effective solutions.
The instructor will guide participants through the process of identifying root causes of problems, generating solutions to problems, establishing decision-making criteria, and using those criteria to select the best alternative solution to problems.
Participants will learn to evaluate the benefits and risks of individual vs group decision-making approaches and
ExecuPrime Group's Business College is more than just a training academy. We practice what we teach.
We have more than a decade’s worth of experience as a training institute. Our accredited Business College caters for part-time training, with short courses as well as Diplomas and Higher Certifications.
MSC Education Holdings is a group of South African-based education brands responding to the increasing demand for affordable, high quality and relevant educational training services. Our goal is to enhance the skills of human capital through practical training and innovative delivery methods which are rooted in industry principles.
Because we know what works for high retention rates in training and development. We understand the importance of personal development, team development and business development.
Our experience has shown us time and time again that people learn faster, smarter and better (they get the aHa’s) – if the right environment, tools, training innovation, facilitators, and training interventions are used.
Edutel consists of a number of companies offering numerous qualifications and part qualifications specialising, each specialising in various sectors.
Edutel Wholesale and Retail Academy (Pty) Ltd. is the largest wholesale and retail training provider in Africa, offering more than 95% of the qualifications and part qualifications registered for the sector. Edutel Wholesale & Retail Academy is accredited by the W&RSETA & QCTO.
PM06.20Conducting Meetings – teaches the fundamentals on planning, participating in, and concluding successful meetings. (1 day)
PM08.10Leadership and Change Management – describes the many characteristics of a good leader. When managing change, leaders understand the issues that may appear as barriers to change, and put holistic plans in place to overcome the problems. (2 or 3 days)
Founded in 1999, Workplace Skills Solutions t/a The Institute of People Development (IPD) strives to equip, prepare and certify practitioners to serve South Africa’s skills development strategy and facilitate the transformation of education and training. Over the years, IPD has become the preferred people development partner to most state owned and private enterprises in Southern Africa. IPD has assisted over 500 public and private training providers across most sectors of the economy to achieve or maintain accreditation through consulting, training and providing published guidelines.
Tsakisi Training & Consulting provides soft skills training workshops and leadership skills coaching for any business that would like to empower its staff to improve their performance and effectiveness. Services range from one-on-one coaching and mentoring through to various training workshops.
Even if you have demands placed on you by others, you can still protect your time management plan by diplomatically managing expectations. By carefully managing and planning for the tasks you accept, you will see how much more you get done, with less stress.
This intensive 1 day time management training course will show you how to dramatically improve your time management through better planning, prioritising, delegating, controlling your environment, understanding yourself and identifying what you should change about your habits, routines and attitude.
Health and Safety Induction videos serves to train and inform staff, visitors and contractors of the Hazardous processes, Hazardous material, noise zones or any potential hazards they may encounter while at work or during a visit to the site.
Such videos are equally necessary as they serve to orientate and induct the new staff within the organisation.
Advanced Assessments and Training (PTY) Ltd is a proud Level 1 BBBEE contributor that thrives on adding value to the lives of our Learners and in turn our clients. We focus on empowering South Africa's unemployed youth as well as full time employees who are motivated to further their education and obtain a formal qualification.
Our aim is always to ensure high staff retention and inspiring staff to see the benefit of being where they are while always keeping an eye on where they want to be.
Advance Your Career Take advantage of being able to earn while you learn! Everybody wants to increase their earning potential. The best way to do this is to increase your knowledge and improve your skills through study. if you are starting out in the working world or looking for a new skill or career path, sign up for a course that you can do at your own pace.
The Guarantee Trust Institute of Business (GTIB) is a provider of nationally registered tertiary qualifications, including National Certificates and Diplomas. With campuses nationwide, GTIB employs a blended learning approach, combining online and home study with in-classroom tutorials. We schedule these tutorials to accommodate the preferences of both full time and part time students.
Eskilz College began back in 2002 providing training and development for individuals and corporates. In 2012 Eskilz College changed its company structure to pursue it’s accreditation as a Private Further Education and Training College.
Eskilz College has it head office in Tongaat, Kwa Zulu Natal and has opened a branch in North Riding, Gauteng. Our passion remains in assisting people realize their full potential.
Our vision is to provide quality education across a broad spectrum of sectors with the aim of strengthening the South African economy
- Do you have a sales team?
- Do you have consultants?
- Do any of your staff work with clients 1 on1?
- Do you need to inspire your team?
- Do you need to empower your team?
- Are your sales consultants dynamic?
- Does the sales team have confidence?
Learn how to sell yourself using effective communication. Effective sales techniques, presentations skills, sales calls, building confidence, networking, stepping outside your comfort zone and how to handle objections
LifeLine’s experiential Team building session will allow participants the opportunity to encounter and bond with each other on a deeper level. Opportunities will be created for venting of negative feelings, followed by individual responsibility dynamic exercises where each individual will take responsibility for the success of their team and understand their vital place within that team. Team building exercises will be balanced with discussions. Informality and laughter will prevail.
Call Centre consultants and managers who work in a pressurized environment, are often required to deal with angry and emotional clients, both internal and external, sometimes escalating to conflict - making interaction difficult. This may leave employees and managers feeling frustrated, stressed and disempowered, yet they still have to write up and resolve the complaint.
The anger management training offered hones effective interpersonal communication at all levels and with diverse individuals; develops assertiveness, and teaches conflict management techniques (if time permits). Self-awareness and understanding of personal interactive styles are also stressed. Group bonding and support is an outcome of this training
OVERALL OBJECTIVES OF WORKSHOP
• To hone anger management skills
• To enhance effective interpersonal skills of participants
• To enhance assertiveness enhance conflict management skills
In today's ever changing Business and Corporate world, you need to be savvy, slick and on the ball to make a first impression when meeting those clients and responding to important emails and Telephonic calls. Research shows that only a few percentage of staff members really know how to handle clients effectively. We need to take a shift from technical thinking skills to customer oriented skills and that of self management.This can be difficult if you are a millennial or a newly appointed member in the corporate world with no prior soft skill training/ knowledge.
Call Centre operators and consultants are often faced with great pressure, and stress levels may become extremely high. The lack of effective management of this stress may lead to the undermining of health, coping mechanisms and efficiency, both personally and professionally
Resilience Training has become a buzz word in business over the last several years and an ‘umbrella’ term for an individual’s ability to bounce back from traumatic life events and succeed despite career instability.
Resilience training, therefore involves the development of personal awareness, honing of internal strengths and an understanding of the constancy of change. It is by nature proactive, optimistic containing a belief in personal potential.