During the festive season is when most fraudsters like to take advantage of vulnerable social grant beneficiaries which is why the South African Social Security Agency (SASSA) is encouraging these beneficiaries to be vigilant.
It is important that beneficiaries be careful when picking up their November and December payments.
On Wednesday, Mpumalanga SASSA spokesperson Senzeni Ngubeni announced that, “Frail pensioners, people living with disability and other grant types beneficiaries are being targeted by thugs and scammers during the festive season. Some of these criminals visit pay points, pretend to be SASSA officials and others pretend to be offering assistance at the automated teller machine (ATMs).”
All beneficiaries are asked to keep their Personal Identification Number (PIN) code or payment cards secured, so that no one can withdraw their grants without their knowledge.
“If the beneficiaries suspect that the pin code has been exposed to the wrong person, they have a right to change it at the South African Post Offices or private banks. If beneficiaries encounter any challenges that the money has been withdrawn, they must ask for the statement at the Post Office or bank to see the transactions - where and when the money was withdrawn,” said Ngubeni.
Which would make the process of lodging a complaint of illegal withdrawal and open a criminal case easy.
Beneficiaries should remember the following:
- After collecting the money at the pay point, ATM and merchants must keep it in a safe place;
- Do not allow any strangers to assist you carrying your bags or withdrawing money at the ATM; and
- Do not use your card as security to get a loan from a money lender.