When you think about an administrative role, resilience is probably not the first word that comes to mind.
But according to Catarina Allison, Director of KumaloGreen Training "being resilient is no longer an option, it’s a necessity, if you want to thrive in your role."
Why has resilience become such an important trait in the administrative field? Mainly because of the speed at which companies need to adapt to environmental changes.
"In today's complex and busy admin role, things change continuously and things change fast."
What does it mean to be resilient?
Having resilience means that you are able to anticipate risks and feel comfortable with change, explains Allison.
Resilient people are able to "harness the power of change". Resilience refers to an internal strength and flexibility that is not threatened by external circumstances.
"When you are resilient, you are able to limit the damage during turbulent times, absorb the hard knocks when things get tough and quickly regroup and bounce back when the worst happens."
"This is exactly the kind of skill that will make you an invaluable admin and an asset to your team."
How can you build resilience in your role?
Take decisive action during difficult times, advises Allison. This is one way of demonstrating and developing resilience.
"Rather than detaching from a problem or stressing and wishing it would just go away, it’s best to make a decision on what you can change and to run with it."
She advises professionals to focus their energy on things that are within their control.
Which other skills are important to the administrative role?
Allison lists 3 additional skills that will be essential to the admin of the future:
1: Collaboration – join forces with other departments and other admins so that you can learn as much as you possible from each other, see them as team mates, not as competition.
2: Adapting to change – change will start to happen at an even faster pace so become familiar with it and accept that your job description will always be changing.
3: Become a tech guru – technology will be the thing that makes your life easier, use it for yourself and teach others in your department to use the tools that are working for you.
You can develop your resilience and other key skills by joining the Professional Office Administration course hosted by KumaloGreen Training.