Collaboration, gamification key to engaging future workforces

When researching the benefits that having an engaged workforce can bring to an organisation, more often than not, the same two factors on how to improve this keep arising, these being collaboration and gamification.

Today, many organisations are placing emphasis on finding a balance between employees being able to utilise their own time for brainstorming and problem solving, and spending time in a team – both as part of an overall collaborative process.

By Rob Bothma, HCM Business Solution Architect at Oracle

As the areas of intersection between people and technology continues to grow, employees now expect to see the consumer products they use in their personal lives - messaging, Siri, Alexa, and more - available in the workplace. They expect the latest cloud tools so that they can communicate and collaborate with their colleagues from any place, at any time, across any device.

In addition, the adoption of mobile technologies allows them to work in far more flexible environments as opposed to those of traditional office-based 9 to 5 workers, while also providing many more employees with the opportunity to work remotely.

Harnessing collaboration

According to Wayne Kurtzman, research director for the IDC's Social, Communities and Collaboration practice, the collaboration imperative is a fundamental change in how we work. He says connected employees, partners and, increasingly, customers are doing more than streamlining workflow, they are redesigning how work is done. Kurtzman adds that connected employees are interacting with conversations, content, and data in new ways — often helped by artificial intelligence and that the results are often staggering, with fewer meetings and emails, greater employee engagement, and faster execution while seamlessly creating new best practices.

When teams can collaborate seamlessly and openly share information, they are enabled to work at their most effective and productive levels. This is in direct contrast to a siloed approach, which generally leads to the extension of the time required to complete a task, and an increase in overall costs.

In order to take advantage of this, it is essential that an organisation’s underlying human capital management (HCM) solution enables unified communications and collaboration, to ensure all discussions and decisions can be recorded, and any associated documentation is attached as part of the process.

Ultimately, there is no organisation that would not want to take full advantage of the combined brain power and efforts of their employees. Having a collaborative environment will lead the organisation into being able to provide customers with superior products and services, which ultimately improves the bottom line.