Covid-19 Safety guide for the reopening of formal salons

The Minister of Small Business Development, Khumbudzo Ntshavheni, has given the green light for formal and informal businesses in the industry to open after being closed since the beginning of the national lockdown in March.

But it’s not as simple – things need to change to ensure everyone’s safety.

Now that personal care businesses can open their doors again, Ntshavheni has announced an elaborate list of rules and protocols that must be adhered to.

Below we have provided a simplified version of the document.

Standard Procedures for formal salons are as follows.

Handwashing or sanitizing

  • Provide a hand sanitizing or hand washing station for customers before they enter the business premises.
  • Wash hands with fresh warm water and soap or sanitize hands before and after serving a client.
  • Sanitize or wash hands after handling cash. and
  • Encourage contactless payment where possible.

Cleaning of premises and equipment

  • The premises must be cleaned before and after use.
  • Common areas must be disinfected before and after use, including after serving each customer.
  • Sanitize or wash each piece of equipment or tool before and after each use.
  • All bottles with products must be wiped down with a 70% alcohol solution after serving each customer as well as at the beginning and end of each business day.
  • Clean towels must be used for each customer.
  • Windows and doors must be kept open, if possible, to ensure adequate ventilation.

Personal Protective Equipment (PPE)

  • Adequate PPE must be provided for employees. This includes personal garments, visors, and face masks.
  • Masks must always be worn.
  • Stylists must also wear a face shield or visor which must be cleaned after serving each customer.
  • Customers not wearing a mask will not be served.
  • Aprons must be changed after serving each customer and can only be re-used after the apron has been washed with water and soap.
  • Whereas gloves are required for treatments, they should be changed after each client and should not be shared for any reason.

Social distancing

  • Encourage customers to pre-book their appointments to avoid long queues and waiting periods.
  • Queuing customers must always maintain 1.5-meter distance from each other.
  • Salons must only allow customers inside if the 1.5 -meter distance can be maintained. and
  • 5-meter distances must be clearly marked in waiting areas.


  • Explain new procedures and schedules for all employees.
  • It is the responsibility of the employee to notify the employer if they have tested positive or have been in contact with someone who is Covid-19 positive.
  • Explain the Covid-19 protocols to each customer before they are served.
  • Put up a notice for customers on Covid-19 protocols – where possible.

Access and booking

  • Employees and Owners above the age of 60 or with comorbidities must be discouraged from working.
  • Any owner or worker and customer who has flu-like symptoms must not be allowed to work or to enter the salon.
  • Maintain a record of everyone who enters the salon on each day for contact tracing reasons.
  • Use a digital booking system to record appointments.
  • Suspend the provision of all beverage and food services for customers.

Workstations and Wash Stations

  • The basin area must be cleaned after each use and then deep cleaned at the end of each business day.
  • Workstations must be cleaned and sanitized before and after each use.
  • Workstations must be arranged to be at least 1.5 meters apart or use cleanable dividers to separate workstations.
  • No unnecessary touching and no scalp, neck, shoulders, and arms massages at the basin.
  • Set time limits for each treatment to minimize unnecessary interactions with customers. and
  • Only allow customers who are to receive treatment, meaning that no guests are allowed


The abovementioned sector may contact the Department of Small Business (DSBD) on 0860 663 7867 for more information or alternatively send their queries to info for clarity