Covid-19 Safety guide for the reopening of informal Salons


The Minister of Small Business Development, Khumbudzo Ntshavheni, has given the green light for formal and informal businesses in the industry to open after being closed since the beginning of the national lockdown in March.

But it’s not as simple – things need to change to ensure everyone’s safety.

Now that personal care businesses can open their doors again, Ntshavheni has announced an elaborate list of rules and protocols that must be adhered to.

Below we have provided a simplified version of the document - standard Procedures for informal Salons are as follows.

Handwashing and sanitizing

  • Provide a hand sanitizing and/or handwashing station for customers before they enter the business premises.
  • Wash hands with fresh warm water and soap and/or sanitize hands before and after serving a customer
  • Wash hands after handling cash.

Cleaning of Premises and equipment

  • Premises must be cleaned before and after use.
  • Disinfect common areas before and after use including after serving each customer.
  • Sanitize or wash with soap each equipment or tool before and after each use.
  • All bottles with products must be wiped down with a 70% alcohol solution after serving each customer as well as at the end and beginning of each business day.
  • Clean towels must be used for each customer.

Personal Protective Equipment (PPE)

  • Masks must be worn correctly at all times
  • The stylist must also wear a face shield and/or visor that must be cleaned after serving each customer.
  • No customer will be served without wearing a mask.
  • Aprons must be changed after serving each customer and reuse can only be done after the apron has been washed with water and soap.

Social distancing

  • Queuing customers must maintain 1.5meter distance between each other.
  • 5-meter distances must be marked at waiting areas. and
  • Distances between stalls must be maintained at 1.5 meters.


  • Explain new procedures and schedules for all employees.
  • It is the responsibility of the employee to notify the employer if they have tested positive or have been in contact with someone who is Covid-19 positive.
  • Explain the Covid-19 protocols to each customer before they are served.
  • Put up a notice for customers on Covid-19 protocols – where possible.

Access and booking

  • Employees and Owners above the age of 60 or with comorbidities must be discouraged from working.
  • Any owner and/or worker and customer who has flu-like symptoms must not be allowed to work or to be treated. and
  • Maintain a register of customers and persons who are treated on each day for traceability.

Wash Stations

  • The basin must be cleaned after each use.
  • The basin area must be deep cleaned at the end of each business day.
  • Workstations must be cleaned and sanitized before and after each use.
  • Workstations must be arranged to be at least 1.5 meters apart.
  • No unnecessary touching and no scalp, neck, shoulders, and arms massage at the basin will be allowed.
  • Set time limits for each treatment to minimize unnecessary interactions with customers. and
  • Minimize the number of persons around the workstation to customers awaiting service.


The Abovementioned sector may contact the Department of Small Business (DSBD) on 0860 663 7867 for more information or alternatively send their queries to info for clarity.