Working in the hotel industry isn’t what it was 10 years ago, apart from the need for good communication and people skills, being a hotel manager today requires far more responsibilities than simply having a good personality. In order to be a successful hotel manager, you need to put your best foot forward and create a good customer experience for your hotel’s brand. Here are a few things you need to consider:
Build a team that you are proud of
The customer service your team delivers is directly related to you. The people who you employ will also become the face of the hotel, much like you are. It’s vital to hire the right, experienced individuals who are able to execute their jobs professionally and efficiently. However, you need the be the person who they can look to in times of need. Always be hands-on, willing to assist and guide employees on their wrongdoings, as well as set the example you want people to follow. If you want star employees, you need to treat them well and take pride in their work. Sometimes the simplest of gestures go a long way, and the attitude and behaviour you possess will encourage your team. Happy employees do great things.
Don’t be afraid to step outside of your comfort zone
Being put in a managerial position is a stressful task. You are responsible for keeping the hotel in good shape, making sure your front of house staff are neat, professional and knowledgeable. You also need to ensure that your kitchen staff are producing food that is up to standard, as well making sure that your housekeeping staff are efficient. It’s also important to ensure that your hotel is up to standard on safety and hygiene regulations. You need to keep all these departments running smoothly, apart from working on yourself. In the midst of all the chaos, don’t forget about yourself. Try and adopt a motivating and inspiring mindset, one that is always willing to learn more and be better. If there is something that you’re not confident in, keep learning and upskilling yourself to be able to keep up with these trends.
At the end of the day, people will always associate a particular brand with a person. If you want to keep existing customers coming back and attracting new customers to your hospitality establishment, make sure you’re making the right impact and keeping customers happy and satisfied at all times.
With so much going on, it’s very easy to drop the ball. If you make it your mission to stay organised and have good time management skills, your daily responsibilities won’t feel like a mountain you’re trying to overcome. Pace yourself throughout the day, as you will be working long hours that are likely to drain the energy out of you. You constantly need to be bringing your A-game with your customers and your staff members, so make sure you’re on your toes when it comes to supervising staff members, scheduling shifts, delegating tasks, and dealing with requests and complaints from guests. Also, make sure your systems are up-to-date and working properly so that you never have to disappoint your customers.