Reason For Digital Vaccine Certificate Problems

Covid-19 vaccine and word 'vaccine'

Last week, the Department of Health started issuing digital vaccine certifcates for people who have been fully vaccinated against Covid-19.

The system has however not been able to issue certificates to everyone that followed the applications process. It would provide an error message which prevented people from receiving their certificates.

The Health Deptartment's project manager for the Electronic Vaccine Data System (EVDS), Milani Wolmarans says that more than 1 million people have been able to download their vaccine certificates so far. She describes this as remarkeable. This means that around 10% of the fully vaccinated individuals in South Africa have recived their vaccine certificates.

Wolmarans explains that glitches in the system occurred when the website peaked with traffic. She says the websites usually see a surge in traffic after her and colleagues do media briefings concerning the Digital Vaccine certificates.

She explains that there are also instances where information has not yet reflected on the system. This, as the details of some people who got vaccinated were recorded on a paper form. It must first be uploaded to the National Health Department system before you can get your ceritifcate. If your inforamtion does not appear on the system, you may receive an error message.

How to get your digital vaccination certificate

  1. Visit the South African Covid-19 vaccine certificate website at
  2. Click on 'Get my Vaccine Certificate'
  3. Enter your details
  4. Check the 'I am not a robot button'
  5. Click 'Next'
  6. Confirm cellphone number 
  7. Insert the one time pin (OTP) sent to you 

You will need the following information

  • ID Number/ Passport Number/ Assylum Seeker or Refugee Number
  • Proof of Vaccination Code (this is sent to you once you are fully vaccinated)
  • Name and Surname
  • Cell phone number 



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