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SASSA Launches Portal For R350 Grant Appeals

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If your application for the Sassa R350 Grant was declined, you can now appeal for a review. The new SRD portal is an addition to the email channel Sassa has been using to process appeals. 

More than 9 million applications for the R350 Social Relief of Distress (SRD) grant were processed in November and 6.9 million were approved and paid. Declined applicants who have already sent appeals are not required to reapply.
 
Sassa took to Twitter to explain the payment process for approved applications:
 

"There is no set payment date for the special COVID-19 SRD grant. If your application was successful, then you will receive your payment accordingly."

"If the applicant qualifies in that month of the application, he/she will be paid for that month & for the current month if they still meet the application criteria. The payment may not necessarily be a double payment/lump sum or on the same day. It can be split over days or weeks" said Sassa in a series of tweets. 
  
The Minister of Social Development, Lindiwe Zulu said Sassa has already paid out a total of R13.5 billion to beneficiaries of the R350 grant. 
 

“Of these payments, SAPO (South African Police Office) accounts for four million [payments], with 1.6 million paid through personal accounts and 100 000 through the mobile money or cash send platforms,” said Minister Zulu.

Despite paying out billions to beneficiaries, the Minister said more than 40 000 applicants have still not claimed their benefits. 

“The majority of applicants who opted for this payment channel have failed the cell phone verification process and this raises questions regarding compliance with RICA (SIM card registration) requirements. We have tried to reach out to applicants, with very little success,” said Minister Zulu.

Zulu acknowledged that some applicants who applied between May and October have not yet received their payments. 

“This is due to a number of issues, including information verification and banking details verification, while in other cases, SASSA is struggling to locate the applicants, as the contact numbers used during applications are no longer in use."

The minister has called on applicants to provide the right information and claim their grants.

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