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SASSA: New Online System Launched For Beneficiaries

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SASSA has launched a new online booking system for grant beneficiaries. Social Development Minister, Lindiwe Zulu spoke about how the booking system will work. 

The system has been launched in collaboration with GovChat in an effort to reduce long lines at SASSA offices. 

“I don’t want to see 197,000 people standing in queues, hence the reason why we launched this online application because it means people can be able to apply from home.”

"The online booking will also address challenges associated with long queues at local offices and ensure that SASSA complies with COVID-19 regulations." 

"The online booking system forms part of SASSA’s strategy to improve its services through efficient use of digital technology, which will significantly cut down on the amount of time and cost savings for both SASSA and applicants." said Minister Lindiwe Zulu.

The department has trained people to be part of the project, which is currently a pilot project for a more long term plan. 

“We’ve trained probably 10 out of 25 people but the training is going to be a long term training because this is a pilot project, it means we need to be able to train people in all the Sassa offices. We're thinking that we might even use volunteers.”

The system has only been implemented in the Western Cape so far as the province holds the highest number of grant holders in South Africa.

Click here to access the criteria you need to meet in order to qualify for the grant. Minister Zulu said the disability grant has a wide reach in South Africa, making it the third largest SASSA grant. 

"Disability Grant reaches 997K beneficiaries monthly and is the third-largest grant after Old Age Grant and Child Support Grant."

If you meet the requirements for the grant, you can join GovChat and create a profile. You will then be able to book your medical assessment with SASSA.

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