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South African government Contact Directory

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Phonebook

The South African government has several helplines and call centres available to help its citizens access information about services and programmes, report problems, make a complaint, or provide tip-offs to authorities about fraudulent or criminal activities to help keep the country and its people safe.

If you don't get through to a specific government department, province, municipality or state agency, contact the Presidential Hotline on 17737.

Not only is this a complaints line, but you can call this number to share your views or provide your own unique solutions to the challenges your community faces.

We have compiled this list of government contact information, so you’ll have it on hand when you need it - all in one place.

Remember to bookmark this list!

Covid-19 Related

  • Covid-19 24-hour hotline number: 0800 029 999
  • Covid-19 WhatsApp Number: 0600 12 3456

 National Institute for Communicable Diseases (For medical enquiries) 0800 029 999

 

Instructions:

  • Step 1: Save The Number To Your Contacts On Your Cellphone.
  • Step 2: In Send the Word "Hi" To Covid-19 Connect And Start Chatting.

For South African Government information on the COVID-19: https://www.gov.za/NovelCoronavirus

Emergency Contacts

 

Emergency numbers Pretoria/Tshwane

Emergency Call Centre - 012 368 2111

Metro Police - 012 358 7095

Fire / Ambulance - 012 310 6300

Electricity - 080 111 1556

Water - 012 358 2111

Emergency numbers Cape Town

All Emergencies - 021 480 7700

Disaster Management – 021 937 0800

Red Cross Children’s Hospital Poison Line – 021 689 5227

Sea Rescue – 021 449 3500

Mountain Rescue – 021 948 9900

Emergency numbers Durban

Emergency Call Centre - 031 311 1111

Metro Police - 031 361 0000

Fire / Ambulance - 031 361 0000

Electricity - 080 131 3111

Water - 080 131 3013

Emergency numbers Johannesburg

Metro Police - 011 490 1510

Fire / Ambulance - 011 375 5911

St John's Ambulance - 011 403 4227

Disaster Management – 011 375 5911

Electricity - 011 375 5555

Water - 011 688 1500

Gas Leaks and Faults – 011 726 3138

Other than the Cape Town mountain rescue emergency contacts, here are others:

074 125 1385 / 074 163 3952 - Mountain rescue in Gauteng

031 307 7744 - A mountain rescue in KwaZulu-Natal (KZN)

In case of a poisoning case, you can call any of the following numbers:

Red Cross - 021 689 5227 KZN - 080 033 3444

Bloemfontein - 082 491 0160

Tygerberg - 021 931 6129 

 

COVID-19 Agricultural Disaster Support Fund


Head Office:

  • Mr Mooketsa Ramasodi on 083 230 3326
  • Ms Elder Mtshiza on 076 940 4502
  • Mr Terries Ndove on 060 564 0317
  • Mr Rirhandzu Shilote on 082 577 5612

Eastern Cape:

  • Mr Sibusiso Nongwanya on 083 536 9119
  • Ms Dudu Nghona on 082 577 5622

Free State:

  • Ms Mangi Ramabenyane on 082 907 0544
  • Mr Petrus Minne on 082 827 0644

Gauteng:

  • Ms Matilda Gasela on 071 484 9122
  • Ms Rachel Masango on 082 577 5581

KwaZulu-Natal:

  • Mr Siza Sibande on 071 686 8158
  • Mr Nhlanhla Mndaweni on 082 888 6282

Limpopo:

  • Ms Jacqueline Maisela on 083 451 1056
  • Mr Mathume Matlala on 071 682 0071

Mpumalanga:

  • Mr LS Monareng on 082 901 2716
  • Ms Zanele Sihlangu on 082 969 8672

Northern Cape:

  • Ms Nyakallo Moletsane on 083 456 6153
  • Mr Kgotso Moeketsi on 082 947 5612

North West:

  • Mr Mabiletsa on 072 202 2863 or 072 786 2169
  • Mr Richard Keothaile on 076 520 7291

Western Cape:

  • Dr Mogale Sebopetsa on 082 458 5291
  • Mr Zonwabele Bastile on 082 261 2790

 

Apply for social relief of distress

 

National SASSA call center: 0600 60 10 11

  • Eastern Cape – 043 707 6300
  • Free State – 051 410 8339
  • Gauteng – 011 241 8324
  • KwaZulu-Natal – 033-846 3400 or WhatsApp 071 607 1514
  • Limpopo – 015 291 7500
  • Mpumalanga – 013 754 9428
  • Northern Cape – 053 802 4900
  • North West – 018 397 3360
  • Western Cape – 021 469 0235

National Government Departments and Entities

 

Department of Communications:  012 427 8292

Department of Education:  0800 202 933

Department of Health
Phone:
012 395 8086
012 395 8080
021 466 7260

Environmental affairs & tourism call centre: 086 111 2468

Department of Home Affairs
General enquiries: identity documents & travel documents: 0800 6011 90
Ministerial hotline for complaints and/or compliments: 0800 2044 76

Department of Human Settlements
Housing enquiries: toll-free Customer service hotline - 0800 146 873 / 012 421 1915
Fraud hotline: 0800 204401

Department of Small Business Development
For information on support measures to SMMEs
Hotline: 0860 663 7867

Department of Water Affairs
Water affairs enquiries (toll-free): 0800 200 200

Land Rights Awareness and Evictions
Land rights violations of any nature including illegal eviction: 0800 007095

National Traffic Call Centre (ntcc)
Report bad drivers, unsafe vehicles and reckless and negligent driver behaviour, fraud and corruption within the traffic situation: 0861 400 800 (not toll-free)

Public Works
Dedicated hotline for payments by department outstanding for over 30 days: 0800 782 542

Ministry of Public Enterprises
Call: 012 431 1000

Ministry of Police
Call: 012 393 2800

Ministry of Small Business Development
Call: 0861 843 384

SARS
National Call Centre: Call for income tax, VAT, Pay as you earn (PAYE), Tax clearance certificate, Customs: 0800 00 72 77  

Tax practitioners: 0800 12 12 19

National firearm call centre-Enquiries about firearm licences: 012 353 6111

Ministry of Justice and Correctional Services
Call: 
012 406 4669
021 467 1700

Ministry of Tourism
Call: 
012 444 6780
021 465 7240

Provincial Government

 

  • Eastern Cape Provincial Government: 040 635 0123
  • Free State Provincial Government: 051 405 5942
  • Gauteng Provincial Government: 0860 428 8364
  • Limpopo Provincial Government: 015 287 6000 or 080 086 4729 (hotline)
  • Mpumalanga Provincial Government: 013 766 1000
  • North West Provincial Government: 018 388 2456
  • Northern Cape Provincial Government: 053 838 2600
  • KwaZulu-Natal: 033 341 3329
  • Western Cape Provincial Government: 0860 142 142

National Transport

 

  • Aviation Related enquiries:
    Ms Metja Maloba
    082 551 3887
  • Public Transport related enquiries:
    Ms Kemantha Manilal
    082 395 6777
  • Maritime related enquiries:
    Mr Mthunzi Madiya
    084 651 4000
  • Rail related enquiries:
    Mr Ngwako Makaepea
    072 936 5904
  • Roads & vehicle licensing enquiries:
    Adv Johannes Makgatho
    078 515 0806

Report a Crime

 

Crime Stop - Report crime anonymously
Tel: 08600 10111

SARS Fraud and anti-corruption hotline: 0800 00 28 70

Fraud Hotline
Contact details: 0800 601 011

National Anti-corruption Forum
Tel: 0800 701 701
Pension Fund Anti-corruption hotline: 0800 43 43 73

Military Police Crime line
Tel: 0800 222 091

Tip-offs anonymous on workplace dishonesty within environmental affairs
Tel: 0800 116 110  

Tip-offs on contraventions of environmental legislation
Tel: 0800 205 005

Childline: Report child abuse: 0800 05 55 55

Ask for Help

 

Gender-based violence command centre
A 24-hour call centre dedicated to providing support and counselling to victims of Gender-Based Violence: 0800 428 428 OR *120*7867# (free)

Mental Health Information Line
Tel: 0800 567 567

Destiny Helpline for Youth & Students
0800 41 42 43

SADAG Mental Health Line
0800 4567 789 or WhatsApp 076 88 22 775

For a suicidal Emergency: 0800 567 567

Department of Social Development Substance Abuse Line 24hr helpline:
0800 12 13 14 or send an SMS to 32312

AIDS helpline
Tel: 0800 012 322

Public Protector SA
Investigates maladministration in government - 0800 112040

National Crisis Line 24 hour telephonic counselling service dealing with all forms of abuse, HIV/AIDS, bereavement, suicide and eating disorders: 0861 322 322

Government Employees Pension Fund
For pension and benefits queries: 0800 117 669

FAMSA
Advice on family relationships: 011 975 7107

People Opposing Women Abuse (POWA)
Tel: 011 642 4345
After hours cellphone: 083 765 1235

Gender-based violence command centre: *120*7867# (free for mobile)

Stop Gender Violence
Anonymous, confidential and accessible telephonic information, counselling and referrals, in all 11 official languages - 0800 150 150

Human trafficking: report cases of human trafficking: 08007 37283 (hotline operated by the Salvation Army and Be Heard)

ChildLine: 0800 055 555

People with Disabilities: SMS ‘help’ to 31531

AIDS Helpline: 0800 012 322

Suicide Helpline: 0800 567 567 or 0800 456 789

Gender-based violence and femicide (GB VF) Related service complaints: 0800 333 177

Family Violence, Child Protection and Sexual Offences Unit: 0800 150 150

Woman Abuse Helpline: 0800 150 150

National Human Trafficking Helpine: 0800 222 777

Health and Welfare(SETA)
Telephone: 086 999 0123
Switchboard:012 312 5911

Lay a complaint against a government entity

 

Complaints against health departments

  • Eastern Cape - 0800 032 364
  • Free State - 0800 535 554
  • Gauteng - 0800 203 886
  • KwaZulu - Natal - 033 395 2009
  • Limpopo - 0800 919 191
  • Mpumalanga - 0800 204 098
  • Northern Cape - 018 387 5778
  • Western Cape - 021 483 5624

National Health System Ethics Line
Tel: 0800 20 14 144 14


SAPS Service Evaluation for complaints about poor police service
Call: 0800 333177

Report unfair price increases: 0800 141 880

Financial Aid

 

SASSA Head Office
Tel: 012 400 2000 (Switchboard)

Grants Enquiries
SASSA Toll-Free: 0800 60 10 11

Provinces:


KwaZulu Natal
Mr Themba Matlou
Tel: 033 846 3300
Fax: 033 846 9595

Eastern Cape
Mr Bandile Maqetuka
Tel: 043 707 6300
Fax: 043 707 6487

Mpumalanga
Mr Themba Matlou
Tel: 013 754 9380
Fax: 013 754 9501

Western Cape
Mr Bandile Maqetuka
Tel: 021 469 0200
Fax: 021 469 0260

Free State
Mr Themba Matlou
Tel: 051 410 0804/5
Fax: 051 409 0862

Northern Cape
Mr Bandile Maqetuka
Tel: 053 802 4900
Fax: 053 831 4038

Gauteng
Ms Zodwa Mvulane
Tel: 011 241 8300
Fax: 011 241 8305

Limpopo
Ms Zodwa Mvulane
Tel: 015 291 7400
Fax: 015 291 7416

North West
Ms Zodwa Mvulane
Tel: 018 388 0060
Fax: 086 611 9740

Education - Bursaries and Student Assistance

 

Dept of Higher Education and Training (DHET)
Telephone:012 312 5911
Switchboard:012 312 5720/26

Career Development Services(CDS) (DHET)
Telephone:011 607 6900
Switchboard:0800 864 478

South African Qualifications Authority (SAQA) 

National Career Advice Helpline: 086 0111 673


National Student Financial Aid Scheme (NSFAS)
Tel: 0860 067 327
08:30 – 17:00 (Monday – Friday)
08:30 – 16:30 (Saturdays)

Bursaries

 

  • Eastern Cape
    Telephone: 040 608 1544
    Switchboard: 040 608 1000/9500
  • Free State
    Telephone:051 408 1743
    Switchboard:0800 535 554
  • Gauteng
    Telephone:011 355 3329
    Switchboard:011 355 3000
  • KwaZulu-Natal
    Telephone:033 395 2772
    Switchboard:033 395 2733
  • Limpopo
    Telephone:015 293 6111
    Switchboard:015 293 6000
  • Mpumalanga
    Telephone:013 766 3535
    Switchboard:013766 3429
  • Northern Cape
    Telephone:053 830 6594
    Switchboard:053 830 2100
  • North West
    Telephone:018 387 5616/5818
    Switchboard:018 391 4000
  • Western Cape
    Telephone:021 483 4946
    Switchboard:021 483 5917/5510

Business and SMME Assistance

 

Small Enterprise Development Agency (Seda) 

Public Sector SMME Payment Assistance Hotline - help with late government payments (more than 30 days) - 0860 766 3729 (0860 SMME PAY)
Fax: 012 452 0458

For information on support to SMMEs in distress: 086 066 37867

Registering your business

When you start a business, it needs to be registered. To do so, fill in the relevant forms and submit them to the Companies and Intellectual Property Registration Office (CIPRO).

Contact CIPRO:  0861 843 384

South African Women in Construction (Sawic)

Sawic is a national association of women enterprises or professionals and technical staff in all areas of construction, from the skilled trades to business ownership, with international affiliation to the National Association of Women in Construction (Nawic). Sawic administers, facilitates, advocates and lobbies all the Departments of Public Works for the empowerment of its members.

Contact Sawic:  012 337-2400/2174

Gender and Women Empowerment Unit

The Gender and Women Empowerment Unit of the Department of Trade and Industry (the dti) manages the South African Women Entrepreneurs Network (SAWEN). SAWEN helps women overcome the obstacles that they still experience in business.
It compiles a database of women-owned enterprises, to help women help one another. It organises networking forums, facilitates capacity-building programmes, and lobbies and advocates for policies that support women entrepreneurs.

Contact the Department of Trade and Industry: 012 394-1606

South African Micro-Finance Apex Fund (Samaf)

Samaf gives financial services to small-scale entrepreneurs living in rural and outer urban areas. Samaf does not lend money directly to the public. It uses existing institutions within communities to handle the funds and lend to qualifying entrepreneurs. Samaf has three products:  the Micro-Credit Fund (gives loans to entrepreneurs), the Capacity Building Fund (gives funds to be used for equipping the institutions with skills, system and equipment) and the Savings Mobilisation Fund 

Contact Samaf:  012 394-1805

Business Growth/Resilience Facility

Tel: 0860 663 7867 or 0860 ONE STOP

Spaza Support Scheme

Tel: 0860 663 7867 or 0860 ONE STOP

Solidarity Fund

Tel: 0860 001 001

Temporary Employer-Employee Relief Scheme: 012- 337 1997 

Call Centre for Investors (dti)

The Department of Trade and Industry (dti) provides a facilitation service to companies wanting to invest in South Africa. Trade and Investment South Africa (TISA) maps investor needs with opportunities in each of the nine provinces.
Tel: 0861 843 384 (SA callers) / +27 12 394 9500 (international callers)

Did you miss one? Let us know https://www.skillsportal.co.za/contact-us

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