Teaching IT to manage services

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The purpose of the Short Learning Programme (SLP) offered by College Campus is to prepare students to take the international certification exam in IT Service Management (ITIL©) and meet the growing demand for IT service management professionals.

ITIL© (Information Technology Infrastructure Library) is the most widely adopted framework for IT Service Management in the world and is a practical approach to the identification, planning, delivery and support of IT services best practices to business .

Service Management is organised around a service lifecycle including service strategy, design, transaction, operation and continual service improvement. Aligned with business needs, service management becomes an asset to business service offerings.

The SLP aims to address a growing demand for IT service management training. The content of the SLP addresses the need in industry to raise the bar of service delivery and management through best practice. It covers IT service management, service management life cycles and service desk concepts.

The programme aims to promote the quality of the Information Communication Technology (ICT) sector and the ICT professionals working in this sector by means of independent testing and certification. This Short Learning programme is aimed at students graduating from certificate programmes in IT (e.g. CCE (Certificate in Computer Engineering) and HCSS (Higher Certificate in IT in Support Services)) who would like to specialise in IT Service Management.

IT Service Management (ITSM) 018 is a short learning programme (SLP) certified by The Independent Institute of Education (IIE). On completion of this course students will have the option to complete the ITIL© Foundation Certification Examination.

The Course Outcomes include:

? Explain the value of service management to meet or exceed service needs and expectations.

? Demonstrate an understanding of basic concepts related to service management with particular reference to the service lifestyle.

? Display knowledge of the functions and application of service lifecycle phases inclusive of the service strategy, design, transition, operation and continual service improvement.

? Explain the application of service lifecycle phases to support business operations.

Please contact Letitia da Silva on (012) 343 2504 or [email protected]for any enquiries.

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