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Technology enhances staff training

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Cloud computing and mobile business solutions are clearing the way for
companies to be more agile and efficient in the way that they use technology to
support their training efforts.

That’s the word from Ivanna Granelli, founder of Can!Do Consulting, who says the
cloud allows companies to rapidly implement Learning Management Systems (LMSs)
at a lower cost than they could if they built the platforms from scratch.

Says Granelli: "LMSs have had a somewhat mixed track record with a high failure
rate.

Many organisations have been disappointed by the results they produce, and often
because they don’t have skills and resources to maximise the value of these
platforms "Yet LMSs can also deliver enormous business value when they’re
implemented correctly and used well. By opting for the cloud, organisations can
vastly reduce the risks attached to an LMS rollout.'

Cloud-based deployments allow organisations to rapidly roll out an LMS platform and
then pay for it by the month. This reduces the barriers to entry and risk since
companies don’t need to make heavy investments in the software licences,
infrastructure and skills to support the LMS, says Granelli. LMSs were typically only
affordable to large corporates; now, these systems are accessible to smaller
businesses, too.

Customisation is usually simple; what’s more, most cloud-based solutions make it
easy to offer end-users training on nearly any smart mobile device as well as their
desktops or notebooks, she adds.

"With a cloud-based LMS, it becomes easier to use social networking and other
communications tools to drive human interaction and collaboration in the training and
learning processes,' says Granelli. "The technology brings immediacy which drives
efficiency.'

Granelli says that support for social collaboration and mobility are critical in an
LMS platform because users expect it. "We see social media bringing a human
interface back into e-learning by creating forums where people discuss things,' she
adds. "These tools are perfectly geared towards the millennial market.'

Mobility also offers a range of opportunity to make training more flexible and
engaging. For example, organisations could channel learning content through mobile
apps and use gamification to bring a new dimension to their materials, says Granelli.

One of the major benefits of the LMS lies in the data it allows organisations to gather
about learning outcomes. A good cloud-based LMS solution will allow companies to
mine their data for strategic insights, according to Granelli.

"Cloud-based LMS platforms give organisations an opportunity to be proactive
about using data - but this means they do need to see training as strategic rather
than simply tactical,' Granelli says. "The data needs to be interpreted and applied so
that the organisation can use it to shape the whole learning and performance
management strategy.'

Granelli says that software is not a panacea for training and development challenges.
"A lot of companies see software as the solution to all their learning and
development problems - which is where disappointment with LMSs often begins in the
first place,' she says. "An LMS is merely a platform. It still needs to be driven and
made relevant to the users. The tool is not the strategy - it should be regarded as
an enabler for a thoughtful and comprehensive learning strategy based around the
needs of the user community and the organisation’s business goals.'

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