Thousands Still Waiting To Receive UIF Payments



The Unemployment Insurance Fund has hit some hurdles with rolling out TERS payments, as thousands of applicants have still not received any feedback. 

The UIF set up the Temporary Employer/Employee Relief Scheme (TERS) in 2020 in an attempt to give financial relief to businesses and workers who lost their income due to the Covid-19 lockdown. 

The UIF said R62 billion has been paid out so far to TERS beneficiaries. However, there is still an outstanding number of 1.5 million applications that still need to be processed. 

UIF Communication & Marketing Director, Makhosonke Buthelezi said the UIF has been having problems with its call centre, but it is working to improve.

"There have been some challenges with the call centre but we still encourage those aggrieved employees to contact the call centre to report such cases. They can also go to a labour centre and report the matter and then in that instance the labour centres will then go out and send the inspectors to go to that employer"

If you want to apply for your UIF benefits, you can follow these steps:

Step 1: Get your documents ready

The UIF will need the following documents from you before you can claim: 

  • ID or passport
  • UI-2.8 form for banking details
  • UI-19 form to show that you are no longer working for your employer
  • proof of registration as a work-seeker

Step 2: Go to the nearest labour centre to hand in your documents

Unemployed workers must go to the nearest labour centre themselves and hand in the documents. Staff at the labour centre will assist them with all the processes and give them more information.

UIF Contact Details

Operating Hours: 07:30 to 16:00, Monday to Friday.
Telephone Number(s): 012 337 1997 (Switchboard), 0800 030 007 (Call Centre)
Fax Number(s): 086 713 3000

Street Address:
UIF Building
230 Lillian Ngoyi Street, Absa Towers, Pretoria Central
Postal Address:
The UIF, Pretoria, 0052

Email Address: [email protected] (Ufiling enquiries ) or [email protected] (Normal enquiries) or [email protected]

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