Professional roles are changing at a rapid speed but nowhere is the pace of work moving faster than in the IT sector.
Technological upgrades mean new and better ways of doing old tasks and employees in this sector may find it difficult and slightly stressful to stay relevant.
This is especially true for new recruits who have the added pressure of trying to prove their value to their employer.
In the video 'Top 5 On the Job Tips for Entry Level Information Technology Jobs' IT newbies can learn a thing or two from the experts.
It's okay if you don't know
"No-one knows everything about IT and that is okay." To be successful in this field you need to have a humble attitude and a willingness to learn.
"Don't be afraid if you don't know something. Be honest. It will help avoid mistakes."
It is better to acknowledge that you are still learning than to move forward in ignorance.
You can ask questions
"Be sure you understand what you are working with before you make changes in production."
Nobody expects you to know the processes or systems immediately. It is good to ask as many questions as you can during your induction period.
Store the solutions
"Whether you physically write them down or store them in the cloud. Documentation and note taking will help you excel."
Don't make a nuisance of yourself by asking the same questions. Jot down the answers and keep them in a place that you can easily access.
Deliver good customer service
More often than not your primary role as an IT professional will be to satisfy the end-user.
If you need to interact with the customer remember to "apologize, listen, empathize and reassure."
To avoid conflict make it a habit to "under promise and over deliver". Always give yourself enough time to resolve issues.
It's not wrong if you don't know the answer to client queries, but never say 'I don't know' to a customer. If you are unsure about a technical issue rather promise to look into the matter.
Google is your friend
Even the most knowledgeable and seasoned IT professionals use Google to source solutions.
Discussion forums are another good place to find answers to difficult problems. Don't be afraid to make use of these platforms.
Last but not least, don't stop learning.
Stay up to date with the latest developments through short, long or online courses.
You can find the latest training programmes here
For more insights watch