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Vaccine Certificates: What If I Didn’t Receive My Vaccination Code?

Covid-19 vaccine proof in the form of a digital QR code

Last week the Department of Health started distributing Covid-19 Digital Vaccination certificates. However, not everybody has been able to access their Covid-19 vaccination certificates.

President Cyril Ramaphosa said that vaccine certificates/passports would make it easier to travel. These digital vaccination certificates are only available for individuals who have been fully vaccinated against Covid-19.

To be considered fully vaccinated against Covid-19 in South Africa, you must have received one dose of the Johnson and Johnson Covid-19 vaccine or two doses of the Pfizer vaccine.

After becoming fully vaccinated you will receive an SMS with your unique vaccination code. You are required to enter this unique code when applying for your digital vaccination certificate.

The Health Department says if you did not recieve it may be due to one of the following reasons

  • The SMS did not reach you due to mobile network issues at the time;
  • Your mobile number is not correct on EVDS.
  • Your vaccination record was not captured on the EVDS at the time of vaccination. However, you can verify this by calling the COVID-19 Public Hotline at 0800 029 999. If the agent cannot confirm your vaccination record on the EVDS, you should contact the site where you were vaccinated to capture your record on the system.

The Health Department’s project manager for the Electronic Vaccine Data System (EVDS), Milani Wolmarans says that glitches in the system may occur when the website peaks with traffic.

To learn how to get your Covid-19 vaccine click HERE

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