Covid-19 has highlighted a major problem in South Africa, most people simply don't know what their rights are as consumers, but that's about to change.
If you would like to know more about your rights as a customer and how you can protect yourself against unfair business practices and exploitation, keep reading.
The Deputy Minister of Trade, Industry and Competition, Nomalungelo Gina, has encouraged consumers to educate themselves on their rights by taking part in the Consumer Protection Webinar set to take place this week.
Learn more about your rights as a consumer
The main focus of the webinar will be to explain consumer rights and complaints processes, responsible credit lending, borrowing and spending, price hikes, amendments of the Competition Act and deceitful conduct, as well as how you can report inflated prices.
“The importance of educating consumers about their rights during the Covid-19 pandemic is critical, as some businesses may see an opening to exploit consumers, and for unfair competition and practices to thrive,” Gina said on Monday.
“We want to... update [consumers] on the cases under investigation for unfair business trading and create awareness on the steps and processes to follow in reporting price colluding,”
Panellists will have the opportunity to share the various support services, programmes, processes and alternatives both consumers and businesses have available to them during the pandemic.
The webinar will be hosted by the Department of Trade, Industry and Competition (the dtic) in conjunction with its agencies, the Competition Commission (CompCom), the National Consumer Commission (NCC) and the National Credit Regulator (NCR).
When: Thursday, 17 September 2020 at 2 pm
How to sign up
To take part in the conversation, click on the link to join the webinar: https://gcis.zoom.us/j/92253505093