There is a fine line between informal and unprofessional behaviour in the workplace. So how do you know when you've crossed the line?
According to The Mindspa Institute there are a number of ordinary activities that can communicate a disinterested or negative attitude in business.
Some of the top etiquette blunders employees are guilty of include being late for meetings, invading other's privacy, dressing inappropriately, spreading gossip or talking loudly.
Technology use in business should also be monitored. While it has afforded many conveniences it does pose a risk to staff and client communication.
“Our technology has become such an essential part of our lives that we often lose perspective on how these devices can affect our behavior.”
Your behaviour at work is constantly under inspection by your boss, clients and colleagues. Things like inappropriate smartphone and tablet use at work will be noted even if it isn't openly addressed and in the long run this will damage your reputation as a business or an individual.
So make sure that you don't text while someone is talking, or neglect to look at people who are interacting with you.
“If you have ever been a customer waiting for service from someone who clearly is distracted by their cell phone, you know that it’s not okay.”
Managers who behave professionally set an important example in the workplace
While most managers support an enjoyable and vibrant work environment, boundaries must be put in place to avoid conflicts and misunderstandings.
For example If one person is constantly fastened to his or her device, it gives others the incentive to do the same, causing a domino effect of bad technology manners.
Whether it is appropriate dress, business communication, or having an awareness about cultural sensitivities, good business etiquette can give us the edge in almost every situation, say specialists at The Mindspa Institute.
“In our opinion professional behavior supports career development and personal growth in the work place. Workers who dress and act professionally feel better about themselves and are encouraged to perform better for their clients. “
An employees’ appearance, attitude and behavior is a direct reflection of your company and brand. So follow the golden rule of business etiquette and ensure that your first and last impression is a professional one.
Book yourself or your staff on our next 1 day Business Etiquette Public Training course on the 10th June in Centurion (Pretoria) and learn the hidden value and priceless potential of image, etiquette and protocol and how it can make a difference in your career success and your business.