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What You Should Do About 'Identity Verification Failed' SRD Status

Sassa verification

With just three months left of R350 grant payments, a rejected grant application could leave people without crucial relief.

The South African Social Security Agency (Sassa) evaluates SRD grants applications on a monthly basis. This means that you could be approved for payment for one month, and for whatever reason, rejected the next month.

One rejection message received by SRD grant applicants is 'Identity Verification Failed'. This means that Sassa was unable to verify your details with the Department of Home Affairs.

Here’s What You Should Do About 'Identity Verification Failed' SRD Status

You will have to complete a few steps if you received this rejection message.

You must first correct name and surname on SRD website https://srd.sassa.gov.za , under the tab: Request Names and Surname Update

Once you’ve updated your name and surname, you can submit a request for reconsideration via the website

Visit the SRD Website: https://srd.sassa.gov.za

Step 1: Find the 'Application for Reconsideration' tab.

Step 2: Click on where it says ‘click here to apply for reconsideration’.

Step 3: You will be asked to provide your ID number and Mobile number.

Step 4: Follow the prompts to complete the reconsideration of your payment.

It's important to note that the appeal must be lodged on the Sassa website within 30 days of when they received a rejection status. You must also submit an appeal for every rejected month.

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