Often, a person becomes the manager because they are technically the best. So basically their technical skills enabled them to reach the level of managing others. Most of the time there is no mentoring of the individual so overnight they’ve become the manager and suddenly everything they knew technically is not as relevant.
I’ve personally experienced this. I was a publisher the one day and the next day the CEO of the publishing house. So believe me when I tell you, that although the promotion was a huge feather in the cap for me, it had quite a few challenges I wasn’t totally prepared for. I unexpectedly felt that I was doing less because I had all these people running around frantically doing their own jobs. So what was my job?
Don't meddle, manage
In order to continue to feel that I was adding value I inadvertently starting meddling. I went and meddled because I was desperately seeking a sense of achievement. I wanted to go home and say, look what I did. I soon realised that there was a risk of micro-managing. When you’re managing and leading people, you need to focus more on communicating and motivating others and less on the to do list. This is easier said than done and if the new requirements and areas of achievement are not spelled out, you may feel as if you are left out in the cold.
Find the balance
Another problem new managers face is the presumption that in order to create followers, they must be likeable. So, they tend to be too nice. When they realise this isn’t working, they tend to be too aggressive. Assertiveness is a combination of firm and friendly. Once you become too nice you will battle to enforce discipline. For me emotional intelligence was a key ingredient in the successes I had as a team leader. You have to deal with people with empathy. Empathy becomes fairness, and this is incredibly important to people. They want to be treated fairly. They want to be heard.
Listen to your staff
Another pitfall is that managerial staff don't sit with their teams and give them rules of engagement. It is important to regularly get the team together, discuss what makes everyone happy or unhappy and get that magical team unity. Your team need to understand that although they are allowed to disagree with you, they have the choice to back you. This creates alignment of the team, an important aspect of leadership.
Because I learnt the hard way, I started my own company about 7 years ago called The Mindspa Institute to assist others by sharing the knowledge I gained. We customise courses in skills like developing your leadership and team alignment to name but a few, specifically to assist with bridging these pitfalls. Our courses are presented in and around South Africa with our recent focus being Cape Town businesses. We have a footprint in Durban, Johannesburg and Pretoria.
Have a look at our website www.themindspa.co.za or pop us an email to [email protected]. We want to help you all that you can be. Everyone has the potential to become the CEO or MD if you learn to develop your soft skills properly.
By Elmarie Pretorius