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Call Centre Solutions

What is the future of the call centre industry? The growing demands of employers and consumers are severely impacting the role of call centre agents in the workplace. Read about these and other factors that are shaping the sector.

Call centres can be described as the cornerstones of the ICT sector and a great starting place for young people who are interested in pursuing a career in IT. Dr Madelise Grobler talks about the need to prepare and equip non-graduates for this dynamic industry.

Do you know the difference between inbound and outbound call centres? Call centres are dynamic workplaces that require flexible and skilled employees. We investigate the definition of a standard call centre and the people who work in them.

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