'Hire for skill and then fire for behaviour' is a common saying amongst HR professionals. All too often a person is recruited for the wrong reasons. Simply because a person has a qualification, it does not necessarily mean they are able or willing to apply them!
The cost of employment is expensive - andeve more so if the person turns out to be a poor recruit. Turn that time spent interviewing into value added through attending our workshop and increase the success rate of employment up to 80%.
The Basic Course Employee Assistance Programmes provides you with the knowledge, skills and insights to become an Employee Assistance Programme (EAP) practitioner in private companies, government departments or service-provider organisations. The course will enhance your knowledge of EAPs (including standards and instruments) to enable you to successfully promote wellness in the workplace, while aligning the therapeutic, management/ supervisory and M&E strategies of a planned EAP to an organisation’s goals and objectives.
To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies.
This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual.
This workshop will assist the delegates with the completion of tender documents. It will give insight into the basic requirements that need to be in place for any government tenders as well as how to physically procure the document and complete it in a logical and organised manner, ensuring a professional submission.
This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.
Aim: To assists leaders in the art of collaboration, thereby ensuring maximum gain from team input and empowering leadership practices. The workshop provides tools and frameworks to use enabling the easy implementation of this highly desirable leadership style.
Aim: To assists leaders in the art of effective feedback, thereby ensuring maximum gain from team input and empowering leadership practices. The workshop provides tools and frameworks to use assisting the leader and team to increase productivity through feedback and engagement.
This workshop is designed to assist the learners with the approach and skills necessary to enter competitive sales or buying orientated negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise tactics used against them and assisting them in gaining clarity on their own goals, thereby enabling better outcomes.
A comprehensive approach to negotiation, this workshop can be presented over one days training. This workshop combines well with the presentation skills training workshop to form a two day training session.
The course outline is designed to assist the learners with the approach and skills necessary to enter debt collection negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise the client's approach and assisting them in gaining clarity on their own goals, thereby enabling better outcomes.
A comprehensive approach to debt collection, this workshop can be presented over two days of training.
This course is designed to upskill medical receptionists and frontline personnel to be highly professional. All frontline staff such as receptionists, relief receptionists and telephony personnel will benefit from the practical information and approach to this all important position. Outdo your competitors and upskill today.
This workshop has been designed as a 1 Day Teambuilding yet customer orientated workshop. Its main aim is to provide motivation to the team whilst simultaneously addressing solutions needed to work related challenges.
Aim: To educate management on the basic requirements of good delegation. This generic workshop includes the use of delegation theories as well as some practical tools to use to ensure completion of projects and tasks.
To advise and guide the learner in a practical and fun way on the finer points of reception and communication excellence. This workshop has been adapted from our Frontline Reception I workshop to address the specific requirements of security staff. This workshop addresses the need for professionalism and also creates awareness of the importance of this position for both internal and external clients, and with that awareness the need for being self-motivated and knowledge driven.
Aim: This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively and communicate in an assertive manner with clients and fellow workers. Content: ¨ What is Assertiveness? What is it not? ¨ Getting to know and understand people! ¨ Personality types ¨ Understanding yourself ¨ Understanding negative behaviour ¨ Handling conflict and aggression ¨ What do all assertive people have in common?
*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.
Aim: This workshop develops cognitive skills/analytical thinking in learners. Content: Articulating or defining the problem; Viewing different perspectives, using various business tools at out disposal; Building usable Knowledge; Identifying the best possible solutions; Evaluating solutions; Acting on solutions and findings. Outcome: A delegate who achieves this unit standard will be able to: Implement problem formulation techniques of increasing degrees of complexity and novelty. Analyse and clarify components of a problem. Determine parameters and strategise for task solutions.
Aim: To educate supervisors, junior and middle management on the basic requirements of good management Content: What Are the Qualities of a Good Manager? Understanding People; Making the Transition From Worker to Manager; Understanding Your Own Role and Responsibilities; Understanding Your Management Style; Is Your Approach Holistic or Cellular? Setting Clear Goals and Expectations; Going for the Quick Fix over the Lasting Solution; Setting Clear Standards; Delegating and Empowering; Making Time for Employees; Recognising Achievement; Failing to Learn; Training Your Staff.
Aim: This workshop is designed to assist the delegate with Effective Service Delivery. Organisations that align their strategic vision to their client’s needs and are then adapt their operational planning accordingly are more likely to show positive results and growth. This workshop will assist the delegate with aligning the vision and approaching their tasks from a basic project management viewpoint, lending strength to the quality, cost and time approach to service delivery. Content: What is Service Delivery and why the Project Management Approach?
Aim: To advise and guide the learner in a practical and fun way in the finer points of reception and communication excellence. Content: Attitude and Aptitude; Understanding People; First Impressions Last; Colours; Body Language; Communication Starts With the Ability to Listen; The Etiquette of Meeting and Greeting; The Etiquette of Telephonic Liaison; Effective Communication Skills; Exceeding Expectations; Solidifying My Role as “Director of First Impressions”; A Comprehensive List of Information for Receptionists; What Procedures Should You Have?