Cape Town

Minute Taking 2 Days

Minute Taking – 2 day workshop Aim: Enabling the PA or Secretary to prepare for, take and distribute full and professional minutes. Content: Understanding the Role of Meetings: What a should meeting consist of and what it should achieve; Special types of

Emotional Intelligence

Aim: To supply the learners with the necessary knowledge and confidence, regarding communication in an emotionally intelligent manner, applying such principles to personal and work life. Content: The principles of emotional intelligence explained; The pri

Stock Loss Prevention

Aim: This unit standard is intended for Management and staff who are responsible for supervising and implementing stock loss prevention plans in a wholesale/retail outlet within the provided broad guidelines or parameters. Content: What is shrinkage? Ways

3 Day Leadership +

To apply leadership concepts in a work context using the Enneagram Self-Mastery Tool. A portion of this workshop is customised to the individual. This workshop is fully accredited with unit standard 242824. AIM: To apply leadership concepts in a work cont

Diversity Training

Aim: To assist the learners with the necessary knowledge regarding issues of diversity in a specific South African context. Course Content: Cultural Diversity; Can we continue to challenge and shape our perceptions as adults? Understanding Prejudice; The

Frontline Service and Upselling

Aim: To inform frontline and service or sales counter delegates on how to provide superior service in an in-house sales orientated environment, maximizing customer care in the interest of gaining customer loyalty. Content: Attitude and Aptitude; Determini

Negotiating for Shop Stewards

Aim: This workshop is designed to assist the learners with the approach and skills necessary to enter a collective bargaining negotiation. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise tactics us

Delegating for Success

Aim: To educate management on the basic requirements of good delegation. This generic workshop includes the use of delegation theories as well as some practical tools to use to ensure completion of projects and tasks.

Frontline for Security Staff

To advise and guide the learner in a practical and fun way on the finer points of reception and communication excellence. This workshop has been adapted from our Frontline Reception I workshop to address the specific requirements of security staff. This w

The Ultimate Sales Approach

This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in

Stress and Time Management

Aim: To assist all employees in their use and distribution of time as a valuable tool in the workplace. Contents · Identify Why You Want More Time · Challenging Your Own Mindset · Overcoming Barriers to Tasks · 100% of the Time – Action Gets Rid of Stress

Office Management 2 Days

Aim To assist PA’s, receptionists and office administrators in reaching goals and setting of high standards in the smooth operation of the company and management team Content: ♦ Skills, qualities and attributes required for success ♦ Identifying and class

Merchandising

Aim: This unit standard is intended for those individuals who are responsible for displaying merchandise visually in a wholesale/retail outlet where there is some freedom to merchandise within the provided broad guidelines or parameters. Content: What is

Customer Care Training 2 Day

To motivate and empower the learner to communicate clearly and concisely. Emphasis on client care and relationship building. This Services SETA Accredited workshop is aligned with Unit Standard 10354: Contribute to a diverse working environment in a Conta

Enneagram and EI for Leaders

Aim: To empower and develop delegates and enable them to use their knowledge and skills on Emotional Intelligence, practically and effectively. Content: Principles and Theory of Emotional Intelligence explained, relating to leadership, self-management and

Negotiating for Profits

This workshop is designed to assist the learners with the approach and skills necessary to enter competitive sales or buying orientated negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise

Effective Service Delivery

Aim: This workshop is designed to assist the delegate with Effective Service Delivery. Organisations that align their strategic vision to their client’s needs and are then adapt their operational planning accordingly are more likely to show positive resul

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