Cape Town

GCC 2015 (2 Days)

Comprehensive training on the new GCC 2015 contract. Join this insightful class to gain a thorough knowledge of the GCC contract. You will benefit from the experienced  facilitator's insights into this widely used contract, and enjoy the practical case studies and exercises. This course will also help you become acquainted with the changes in the latest GCC 2015. 

Essential Business Basics

Do you staff have the essential, basic skills to ensure that they know how to behave with integrity in a business environment? Have they grasped the basics of customer advocacy, clear and professional writing skills and strong communication and presentation skills?

CorporateWise offers a credit bearing workshop that will give your staff the edge. We cover the fundamentals; the key factors that, when applied, result in success in the workplace.

What we cover:

Block 1

Cape Town School of English

The Cape Town School of English (established in 1991), is a Private College situated in Claremont and is registered with the Department of Higher Education and Training.

The College is an accredited Skills Development Provider at the Quality Council for Trades and Occupations.

What’s FLC?

Successful Recruitment Practices (Behavioural Competency Based)

'Hire for skill and then fire for behaviour' is a common saying amongst HR professionals. All too often a person is recruited for the wrong reasons.  Simply because a person has a qualification, it does not necessarily mean they are able or willing to apply them! 

The cost of employment is expensive - andeve more so if the person turns out to be a poor recruit.  Turn that time spent interviewing into value added through attending our workshop and increase the success rate of employment up to 80%.

Basic Course in Employee Assistance Programmes

The  Basic  Course  Employee  Assistance  Programmes  provides you with the knowledge, skills and insights to become an Employee Assistance Programme (EAP) practitioner in private companies, government departments or service-provider organisations. The course will enhance your knowledge of EAPs (including standards and instruments) to enable you to successfully promote wellness in the workplace, while aligning the therapeutic, management/ supervisory and M&E strategies of a planned EAP to an organisation’s goals and objectives.

Human Resource Skills Programme (17 credits)

At CorporateWise, we deliver training that helps people evolve into better versions of themselves, both personally and professionally.

The programmes are adapted to suit every organisation’s individual needs, taking each learner’s strengths and weaknesses into consideration.


Following an in-depth analysis into skills gaps, company values and the organisational culture, material is designed specifically to ensure sustainable return on investment.

Problem Solving and Critical Thinking (Credit bearing)

This course is taken from FET: General Management Level 4. The unit standad is 242817.

This Unit Standard is intended for junior managers of organisations. The Unit Standard specifies the knowledge and skills required to solve problems and make decisions. 

The qualifying learner is capable of: 

  • Defining a problem.
  • Investigating the problem.
  • Generating problem solutions.
  • Implementing problem solution.
  • Evaluating the effectiveness of the solution. 

 

GENERIC MANAGEMENT

Induction Session   Session 1

Session 2 08-Mar-19

Session 2 08-Mar-19

Session 1 08-Mar-19

Learning Programme 1: Role of the Supervisor- PoE Submission

Session 3 03-May-19

Session 3 05-Apr-19

Session 3 05-Apr-19

Session 3 05-Apr-19

Learning Programme 1: Role of the Supervisor - Feedback & Remediation

Session 4 TBC

2.Learning Programme 2: Supervision as a management function - PoE Submission  

Session 4 07-Jun-19

Session 4 03-May-19

Session 4 03-May-19

Session 4 03-May-19

Debt Collecting

The course outline is designed to assist the learners with the approach and skills necessary to enter debt collection negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise the client's approach and assisting them in gaining clarity on their own goals, thereby enabling better outcomes.

A comprehensive approach to debt collection, this workshop can be presented over two days of training.

Frontline for Medical Practices

This course is designed to upskill medical receptionists and frontline personnel to be highly professional. All frontline staff such as receptionists, relief receptionists and telephony personnel will benefit from the practical information and approach to this all important position. Outdo your competitors and upskill today.

Delegating for Success

Aim: To educate management on the basic requirements of good delegation. This generic workshop includes the use of delegation theories as well as some practical tools to use to ensure completion of projects and tasks.

Frontline for Security Staff

To advise and guide the learner in a practical and fun way on the finer points of reception and communication excellence. This workshop has been adapted from our Frontline Reception I workshop to address the specific requirements of security staff. This workshop addresses the need for professionalism and also creates awareness of the importance of this position for both internal and external clients, and with that awareness the need for being self-motivated and knowledge driven.

Telesales

Aim: To assist and inform junior telesales and general sales staff on the basic requirements for a good sales call.

Coaching and Mentoring

This workshop is for supervisors and team leaders, the main aim is to assist them with coaching their team to success in a collaborative fashion.

Leaders who are able to coach rather than instruct are able to develop more positive teams and tend to do particularly well when leading Generation Y and in a team’s leadership position.

Etiquette, Ethics and Customer Care

To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies.

This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual.

How to Complete Tender Documents

This workshop will assist the delegates with the completion of tender documents. It will give insight into the basic requirements that need to be in place for any government tenders as well as how to physically procure the document and complete it in a logical and organised manner, ensuring a professional submission.

The Ultimate Sales Approach

This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.

Feedback as a Management Tool

Aim: To assists leaders in the art of effective feedback, thereby ensuring maximum gain from team input and empowering leadership practices. The workshop provides tools and frameworks to use assisting the leader and team to increase productivity through feedback and engagement.

Negotiating for Profits

This workshop is designed to assist the learners with the approach and skills necessary to enter competitive sales or buying orientated negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise tactics used against them and assisting them in gaining clarity on their own goals, thereby enabling better outcomes.

A comprehensive approach to negotiation, this workshop can be presented over one days training. This workshop combines well with the presentation skills training workshop to form a two day training session.

AIDS Awareness

This workshop is for all staff. With South Africa still rated the country with the highest number of new HIV infections (2012) the business sector simply has to step up our efforts to curb this increase. From a purely financial perspective, skills shortage and succession planning viewpoint it would be downright negligent not to do so. From a social responsibility viewpoint it will be the morally sound decision to take. Fortunately there are many organisations, unions and industries who are seeking to incorporate AIDS training as part of their employee wellness programmes.

Business Etiquette

Aim: To assist all business people with observing business protocol and etiquette ensuring successful relationships with colleagues and clients. Content: Etiquette – What is it? Manners and Etiquette; Personality; Daily Etiquette, Procedures and Protocol; How to Introduce People; How to be the Perfect Guest; How to Leave a Party Graciously; More How To's; Time and Personal Space; The Etiquette of Communication; Electronic Communication; Business Meetings; Business Entertaining; Business Travel; Etiquette and Finesse; Networking and Collaboration

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