Comprehensive training on the new GCC 2015 contract. Join this insightful class to gain a thorough knowledge of the GCC contract. You will benefit from the experienced facilitator's insights into this widely used contract, and enjoy the practical case studies and exercises. This course will also help you become acquainted with the changes in the latest GCC 2015.
Do you staff have the essential, basic skills to ensure that they know how to behave with integrity in a business environment? Have they grasped the basics of customer advocacy, clear and professional writing skills and strong communication and presentation skills?
CorporateWise offers a credit bearing workshop that will give your staff the edge. We cover the fundamentals; the key factors that, when applied, result in success in the workplace.
'Hire for skill and then fire for behaviour' is a common saying amongst HR professionals. All too often a person is recruited for the wrong reasons. Simply because a person has a qualification, it does not necessarily mean they are able or willing to apply them!
The cost of employment is expensive - andeve more so if the person turns out to be a poor recruit. Turn that time spent interviewing into value added through attending our workshop and increase the success rate of employment up to 80%.
The Basic Course Employee Assistance Programmes provides you with the knowledge, skills and insights to become an Employee Assistance Programme (EAP) practitioner in private companies, government departments or service-provider organisations. The course will enhance your knowledge of EAPs (including standards and instruments) to enable you to successfully promote wellness in the workplace, while aligning the therapeutic, management/ supervisory and M&E strategies of a planned EAP to an organisation’s goals and objectives.
The course outline is designed to assist the learners with the approach and skills necessary to enter debt collection negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise the client's approach and assisting them in gaining clarity on their own goals, thereby enabling better outcomes.
A comprehensive approach to debt collection, this workshop can be presented over two days of training.
This course is designed to upskill medical receptionists and frontline personnel to be highly professional. All frontline staff such as receptionists, relief receptionists and telephony personnel will benefit from the practical information and approach to this all important position. Outdo your competitors and upskill today.
This workshop has been designed as a 1 Day Teambuilding yet customer orientated workshop. Its main aim is to provide motivation to the team whilst simultaneously addressing solutions needed to work related challenges.
Aim: To educate management on the basic requirements of good delegation. This generic workshop includes the use of delegation theories as well as some practical tools to use to ensure completion of projects and tasks.
To advise and guide the learner in a practical and fun way on the finer points of reception and communication excellence. This workshop has been adapted from our Frontline Reception I workshop to address the specific requirements of security staff. This workshop addresses the need for professionalism and also creates awareness of the importance of this position for both internal and external clients, and with that awareness the need for being self-motivated and knowledge driven.
To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies.
This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual.
This workshop will assist the delegates with the completion of tender documents. It will give insight into the basic requirements that need to be in place for any government tenders as well as how to physically procure the document and complete it in a logical and organised manner, ensuring a professional submission.
This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.
Aim: To assists leaders in the art of collaboration, thereby ensuring maximum gain from team input and empowering leadership practices. The workshop provides tools and frameworks to use enabling the easy implementation of this highly desirable leadership style.
Aim: To assists leaders in the art of effective feedback, thereby ensuring maximum gain from team input and empowering leadership practices. The workshop provides tools and frameworks to use assisting the leader and team to increase productivity through feedback and engagement.
This workshop is designed to assist the learners with the approach and skills necessary to enter competitive sales or buying orientated negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise tactics used against them and assisting them in gaining clarity on their own goals, thereby enabling better outcomes.
A comprehensive approach to negotiation, this workshop can be presented over one days training. This workshop combines well with the presentation skills training workshop to form a two day training session.
This workshop is for all staff. With South Africa still rated the country with the highest number of new HIV infections (2012) the business sector simply has to step up our efforts to curb this increase. From a purely financial perspective, skills shortage and succession planning viewpoint it would be downright negligent not to do so. From a social responsibility viewpoint it will be the morally sound decision to take. Fortunately there are many organisations, unions and industries who are seeking to incorporate AIDS training as part of their employee wellness programmes.
Aim: To assist all business people with observing business protocol and etiquette ensuring successful relationships with colleagues and clients. Content: Etiquette – What is it? Manners and Etiquette; Personality; Daily Etiquette, Procedures and Protocol; How to Introduce People; How to be the Perfect Guest; How to Leave a Party Graciously; More How To's; Time and Personal Space; The Etiquette of Communication; Electronic Communication; Business Meetings; Business Entertaining; Business Travel; Etiquette and Finesse; Networking and Collaboration