Cape Town School of English

The Cape Town School of English (established in 1991), is a Private College situated in Claremont and is registered with the Department of Higher Education and Training.

The College is an accredited Skills Development Provider at the Quality Council for Trades and Occupations.

What’s FLC?

Coaching & Mentoring

Coaching and mentoring can be used to effectively unlock the potential that already exists within any organization. The organization’s most valuable resource is its people or put more concretely, the knowledge and passion that resides within the hearts and minds of its people. This workshop will teach participants how to introduce coaching and mentoring into their workplace and reap rewarding results.

Customer Service

Customer service is an integral part of every business. It happens in many different formats from in-person to over the telephone to via the internet. Regardless of how the customer service is delivered, soft skills are needed. Customer service soft skills are relationship-building skills. This practical workshop highlights the importance of working through company standards and meeting customer perspectives, perceptions and expectations.

Debt Collecting - Assertiveness & Conflict Management

The prompt collection of slow paying and overdue accounts is the heart of every business’ survival. In so doing, debt collectors have the difficult task of handling customers, coping with conflict, confrontation, negativity and rudeness. Good methodical debt collecting practices for early recovery often prevents unpleasant experiences. This practical workshop will highlight the importance of debt collecting and why retaining customers is so crucial to the business.


Complaint Handling & Conflict Management

What is the cost of complaints to business? Complaints dealt with positively win over customers and enhance the survival of the organization. Complaints are however often handled negatively and poorly with troublesome issues deflecting resources from ‘real work’. Understanding how to manage complaints efficiently, handle conflict, take responsibility and deal with customers professionally are the key ingredients of this practical workshop.

ICC Incoterms® 2010 Rules Workshop

In-depth explanation of The Incoterms® Used in the contract of sale effecting Buyers and Sellers Risks and Obligations.

You can not trade without knowing the International Commercial terms "Incoterms " is a registered trademark of the International Chamber of Commerce.
- Identifying international commercial terms.
- Identifying, buyers and sellers responsibilities

This workshop can also be completed online against Unit Standard 252437

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