Durban

Minute Taking 2 Days

Minute Taking – 2 day workshop Aim: Enabling the PA or Secretary to prepare for, take and distribute full and professional minutes. Content: Understanding the Role of Meetings: What a should meeting consist of and what it should achieve; Special types of

Emotional Intelligence

Aim: To supply the learners with the necessary knowledge and confidence, regarding communication in an emotionally intelligent manner, applying such principles to personal and work life. Content: The principles of emotional intelligence explained; The pri

Stock Loss Prevention

Aim: This unit standard is intended for Management and staff who are responsible for supervising and implementing stock loss prevention plans in a wholesale/retail outlet within the provided broad guidelines or parameters. Content: What is shrinkage? Ways

3 Day Leadership +

To apply leadership concepts in a work context using the Enneagram Self-Mastery Tool. A portion of this workshop is customised to the individual. This workshop is fully accredited with unit standard 242824. AIM: To apply leadership concepts in a work cont

Communication Excellence

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ;Listening Tonality; Positive Speech; Forming a c

Sexual Harassment

Aim: This half day workshop gives guidelines on how to deal with sexual harassment and gender ethics within the workplace, the causes, consequences to individual and company, the potential resolutions and cures. Sexual Harassment law suits are costly and

Ethics in Management

Aim: The purpose of this workshop is to explain and demonstrate the importance of establishing an ethical culture in the workplace. Content: What are Ethics? Identifying Core Business Areas; Identifying Ethical and Unethical Conduct; Culture Creation; Fol

Personal Mastery

Aim: To empower and develop delegates and enable them to use their knowledge and skills to the fullest, practically and effectively. This workshop includes a one hour pre-course questionnaire for individual Enneagram reporting. The Enneagram is arguably t

Debt Collecting

The course outline is designed to assist the learners with the approach and skills necessary to enter debt collection negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise the client's appr

Frontline for Medical Practices

This course is designed to upskill medical receptionists and frontline personnel to be highly professional. All frontline staff such as receptionists, relief receptionists and telephony personnel will benefit from the practical information and approach to

Telesales

Aim: To assist and inform junior telesales and general sales staff on the basic requirements for a good sales call.

Stress and Time Management

Aim: To assist all employees in their use and distribution of time as a valuable tool in the workplace. Contents · Identify Why You Want More Time · Challenging Your Own Mindset · Overcoming Barriers to Tasks · 100% of the Time – Action Gets Rid of Stress

Office Management 2 Days

Aim To assist PA’s, receptionists and office administrators in reaching goals and setting of high standards in the smooth operation of the company and management team Content: ♦ Skills, qualities and attributes required for success ♦ Identifying and class

Merchandising

Aim: This unit standard is intended for those individuals who are responsible for displaying merchandise visually in a wholesale/retail outlet where there is some freedom to merchandise within the provided broad guidelines or parameters. Content: What is

Customer Care Training 2 Day

To motivate and empower the learner to communicate clearly and concisely. Emphasis on client care and relationship building. This Services SETA Accredited workshop is aligned with Unit Standard 10354: Contribute to a diverse working environment in a Conta

Diversity Training

Aim: To assist the learners with the necessary knowledge regarding issues of diversity in a specific South African context. Course Content: Cultural Diversity; Can we continue to challenge and shape our perceptions as adults? Understanding Prejudice; The

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