Johannesburg

Frontline Reception I

Aim: To advise and guide the learner in a practical and fun way in the finer points of reception and communication excellence. Content: Attitude and Aptitude; Understanding People; First Impressions Last; Colours; Body Language; Communication Starts With

Business Writing Skills

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Busin

Customer Care Training

Aim: To motivate and empower the learner to communicate clearly and concisely. Content: Attitude and Aptitude; Understanding People - Personality Profiling; Determining Your Personal Vision (Two Basic Emotions); Accountability - BASE and FASE; Consider Yo

Goods Receiving and Dispatch

Aim The aim of this course is for delegates to be able to receive stock in a wholesale/retail organisation, implement security procedures to prevent shrinkage and losses and enhance the efficiency of the supply chain by recording required information on s

Coaching Skills for Supervisors

Aim: This workshop is for supervisors. Content: Introduction and History of Coaching; Definition(s) of Coaching; The Value of Coaching; Important Principles of Coaching; The Qualities of a Great Coach; Key Skills That Every Coach Needs to Succeed; Creatin

How to do Research

Aim: Enabling the learner to understand research, the purpose thereof and how to go about it in the most time efficient manner, producing the targeted information required for the audience. Content: Understanding Your Audience; Understanding the Purpose o

Resilience Training

Aim: The purpose of resilience training is to equip the delegate with useful information, practical skills and tools to build resilience in a personal and professional capacity. Through this process, the delegate should be able to use these skills to buil

Basic Project Management

Aim: This basic project management workshop has been designed to assist project managers, administrators and team members to plan for and execute projects and tasks efficiently and fully. This basic project management course is essential for all managers,

English Business Writing Skills

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional e-mail and letter writing including minute taking. This workshop is geared towards English Second Language users and does address basic grammar

Feedback as a Management Tool

Aim: To assists leaders in the art of effective feedback, thereby ensuring maximum gain from team input and empowering leadership practices. The workshop provides tools and frameworks to use assisting the leader and team to increase productivity through f

Minute Taking 2 Days

Minute Taking – 2 day workshop Aim: Enabling the PA or Secretary to prepare for, take and distribute full and professional minutes. Content: Understanding the Role of Meetings: What a should meeting consist of and what it should achieve; Special types of

Emotional Intelligence

Aim: To supply the learners with the necessary knowledge and confidence, regarding communication in an emotionally intelligent manner, applying such principles to personal and work life. Content: The principles of emotional intelligence explained; The pri

Stock Loss Prevention

Aim: This unit standard is intended for Management and staff who are responsible for supervising and implementing stock loss prevention plans in a wholesale/retail outlet within the provided broad guidelines or parameters. Content: What is shrinkage? Ways

3 Day Leadership +

To apply leadership concepts in a work context using the Enneagram Self-Mastery Tool. A portion of this workshop is customised to the individual. This workshop is fully accredited with unit standard 242824. AIM: To apply leadership concepts in a work cont

Communication Excellence

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ;Listening Tonality; Positive Speech; Forming a c

Sexual Harassment

Aim: This half day workshop gives guidelines on how to deal with sexual harassment and gender ethics within the workplace, the causes, consequences to individual and company, the potential resolutions and cures. Sexual Harassment law suits are costly and

Pages

Subscribe to Johannesburg