Johannesburg

Effective Office Management & Administration

The telephone is ringing off the hook, your boss is scratching around in the stationery cupboard looking for something that you know hasn’t been delivered yet, there is a visitor in reception that has just ‘popped in’ to see if they can grab a coffee and discuss their printing services with you, and you have a report due in an hour…does any of this sound familiar? Of course, it does…because this is just a typical 10 minutes in the life of any admin professional!

Business Communication

Did you know that you spend most of any given workday communicating, either verbally or written and it is a fact that almost 60%
of all workplace communications are ineffective? That is a staggering number when you think about it!


That means that your credibility is on the line every time you communicate. People are quick to judge you by how you
communicate, and this ability can quite literally make or break your career!

Office Safety

You may think that since you work in an office you don't have to worry about being injured, however, offices can become dangerous because people don't anticipate the potential hazards involved that can potentially cause unwanted incidents and health threats.

The purpose of this programme is to safeguard office workers’ health and safety at the workplace.

GENERIC MANAGEMENT

Induction Session   Session 1

Session 2 08-Mar-19

Session 2 08-Mar-19

Session 1 08-Mar-19

Learning Programme 1: Role of the Supervisor- PoE Submission

Session 3 03-May-19

Session 3 05-Apr-19

Session 3 05-Apr-19

Session 3 05-Apr-19

Learning Programme 1: Role of the Supervisor - Feedback & Remediation

Session 4 TBC

2.Learning Programme 2: Supervision as a management function - PoE Submission  

Session 4 07-Jun-19

Session 4 03-May-19

Session 4 03-May-19

Session 4 03-May-19

Labour Law Alert: Case Law Update 2019 Seminar

 
Case Law Update

The National Minimum Wage Act became effective on 1 January 2019 and four new labour law amendments are due for approval in the short to medium term. The Constitutional Court’s recent reinstatement of 44 Woolworths employees, shows that case decisions have a powerful effect on labour law. What was lawful just last week, may be unlawful this week due to a decision laid down in the labour dispute system.

During this seminar we will:

Debt Collecting

The course outline is designed to assist the learners with the approach and skills necessary to enter debt collection negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise the client's approach and assisting them in gaining clarity on their own goals, thereby enabling better outcomes.

A comprehensive approach to debt collection, this workshop can be presented over two days of training.

Frontline for Security Staff

To advise and guide the learner in a practical and fun way on the finer points of reception and communication excellence. This workshop has been adapted from our Frontline Reception I workshop to address the specific requirements of security staff. This workshop addresses the need for professionalism and also creates awareness of the importance of this position for both internal and external clients, and with that awareness the need for being self-motivated and knowledge driven.

Telesales

Aim: To assist and inform junior telesales and general sales staff on the basic requirements for a good sales call.

Etiquette, Ethics and Customer Care

To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies.

This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual.

How to Complete Tender Documents

This workshop will assist the delegates with the completion of tender documents. It will give insight into the basic requirements that need to be in place for any government tenders as well as how to physically procure the document and complete it in a logical and organised manner, ensuring a professional submission.

The Ultimate Sales Approach

This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.

Coaching and Mentoring

This workshop is for supervisors and team leaders, the main aim is to assist them with coaching their team to success in a collaborative fashion.

Leaders who are able to coach rather than instruct are able to develop more positive teams and tend to do particularly well when leading Generation Y and in a team’s leadership position.

Feedback as a Management Tool

Aim: To assists leaders in the art of effective feedback, thereby ensuring maximum gain from team input and empowering leadership practices. The workshop provides tools and frameworks to use assisting the leader and team to increase productivity through feedback and engagement.

Negotiating for Profits

This workshop is designed to assist the learners with the approach and skills necessary to enter competitive sales or buying orientated negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise tactics used against them and assisting them in gaining clarity on their own goals, thereby enabling better outcomes.

A comprehensive approach to negotiation, this workshop can be presented over one days training. This workshop combines well with the presentation skills training workshop to form a two day training session.

Frontline for Medical Practices

This course is designed to upskill medical receptionists and frontline personnel to be highly professional. All frontline staff such as receptionists, relief receptionists and telephony personnel will benefit from the practical information and approach to this all important position. Outdo your competitors and upskill today.

AIDS Awareness

This workshop is for all staff. With South Africa still rated the country with the highest number of new HIV infections (2012) the business sector simply has to step up our efforts to curb this increase. From a purely financial perspective, skills shortage and succession planning viewpoint it would be downright negligent not to do so. From a social responsibility viewpoint it will be the morally sound decision to take. Fortunately there are many organisations, unions and industries who are seeking to incorporate AIDS training as part of their employee wellness programmes.

Business Etiquette

Aim: To assist all business people with observing business protocol and etiquette ensuring successful relationships with colleagues and clients. Content: Etiquette – What is it? Manners and Etiquette; Personality; Daily Etiquette, Procedures and Protocol; How to Introduce People; How to be the Perfect Guest; How to Leave a Party Graciously; More How To's; Time and Personal Space; The Etiquette of Communication; Electronic Communication; Business Meetings; Business Entertaining; Business Travel; Etiquette and Finesse; Networking and Collaboration

Communication Excellence

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ;Listening Tonality; Positive Speech; Forming a commonality; Personality Types - Understanding People; Body Language Analysis; Setting boundaries / Assertiveness; Understanding and working with criticism; Understanding your own prejudices; De Bono 6 hat thinking technique; Communicating with your superiors; Cellular/Holistic vision; Authority Levels.

Customer Care Training

Aim: To motivate and empower the learner to communicate clearly and concisely. Content: Attitude and Aptitude; Understanding People - Personality Profiling; Determining Your Personal Vision (Two Basic Emotions); Accountability - BASE and FASE; Consider Your Power; Meeting and Greeting and Cultural Awareness; Identifying the Required Skills for the Job. Outcome: At the end of this workshop the learners will have mastered the art of communicating positively and without barriers. Aligned to SAQA US ID US 246740 L4 C3 Care for customers

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