Johannesburg

The Basics of MS Office

Employers across industries expect employees, and prospective employees, to have basic Microsoft Office (MS Office) skills – a skill set that becomes all the more invaluable when one considers that MS Office is probably the most preferred productivity software in businesses around the globe.

Health, Environment & Safety in Facilities Management (Gauteng)

The training programme covers the fundamentals of general facilities management in a practical way.  The focus areas include an overview of the Occupational Health and Safety Act (OSHAct) and some of its implications, emergency and contingency planning and the basics of asset management and building maintenance.

Procurement & Contract Management in Facilities Management

This training programme empowers managers of facilities to understand the importance of procurement in a facilities management environment, bidding processes and gain a holistic understanding of the element of facilities management suppliers that deliver, products and services.  The course further assists procurement managers to understand contract management principles and prepare service level agreements.

Facilities Maintenance: Handyman Training

This five day skills training programme covers three days of theoretical classroom training and two days of practical workshop application.  The programme focusses on key trade skills expected from a Handyman and prepares him / her for a professional maintenance service that is client focussed.

The focus is on general, civil, construction and electrical maintenance and includes a “mentor” pack of activities to be performed in the workplace.  The delegate is required to complete a portfolio of evidence for competency sign off.

Principles & Practices of Facilities Management (Introduction to FM)

This accredited training programme provides a comprehensive understanding and effective methodologies to manage office and building service associated with facilities management.

There is a focus on business management skills and the application thereof in the facilities environment.

What You Will Learn:

Delegates will gain knowledge and understand the practical application to:

Diversity Training

Aim: To assist the learners with the necessary knowledge regarding issues of diversity in a specific South African context. Course Content: Cultural Diversity; Can we continue to challenge and shape our perceptions as adults? Understanding Prejudice; The Role of the Media; Employment Equity and the Bill of Rights; Issues of Conflict and Cooperation, Power and Privilege; Concentrating on Areas of Similarity and Positivity; Culture and Etiquette From Around the World

Personal Mastery

Aim: To empower and develop delegates and enable them to use their knowledge and skills to the fullest, practically and effectively. This workshop includes a one hour pre-course questionnaire for individual Enneagram reporting. The Enneagram is arguably the most valuable self-mastery tool available to us today.

Business Writing Skills

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.

Resilience Training

Aim: The purpose of resilience training is to equip the delegate with useful information, practical skills and tools to build resilience in a personal and professional capacity. Through this process, the delegate should be able to use these skills to build trust and create positivity within a team. Resilience training is especially helpful to teams experiencing the stress of change and is an important part of change management.

Telesales

Aim: To assist and inform junior telesales and general sales staff on the basic requirements for a good sales call.

Assertiveness Training

Aim: This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively and communicate in an assertive manner with clients and fellow workers. Content: ¨ What is Assertiveness? What is it not? ¨ Getting to know and understand people! ¨ Personality types ¨ Understanding yourself ¨ Understanding negative behaviour ¨ Handling conflict and aggression ¨ What do all assertive people have in common?

Sexual Harassment

Aim: This half day workshop gives guidelines on how to deal with sexual harassment and gender ethics within the workplace, the causes, consequences to individual and company, the potential resolutions and cures. Sexual Harassment law suits are costly and organisations that have regular awareness training are less likely to be in a position of having to defend their actions and decisions.

Merchandising

Aim: This unit standard is intended for those individuals who are responsible for displaying merchandise visually in a wholesale/retail outlet where there is some freedom to merchandise within the provided broad guidelines or parameters. Content: What is visual merchandising?

Leading Change

Aim: To understand the importance of strategically leading change in an organisation. Ineffective change management leads to a breakdown of strategy which in turn impacts negatively on the outcome. From a leadership perspective the specific circumstances that go along with change need to be identified, understood and effectively addressed.

Developing Your Management Potential I

Aim: To educate supervisors, junior and middle management on the basic requirements of good management Content: What Are the Qualities of a Good Manager? Understanding People, Making the Transition From Worker to Manager, Understanding Your Own Role and Responsibilities, Understanding Your Management Style, Is Your Approach Holistic or Cellular? Setting Clear Goals and Expectations, Going for the Quick Fix over the Lasting Solution, Setting Clear Standards, Delegating and Empowering, Making Time for Employees, Recognising Achievement, Failing to Learn, Training Your Staff.

Presentation Skills

Aim: A two-day workshop aimed at supplying the learners with the necessary knowledge and confidence, to prepare themselves as well as digital and written presentations, deliver these as well as read, respond and adapt to audiences. The emphasis of this workshop is on practical work. Content: Understanding your Goal when presenting, Understanding your Audience, Your Topic- understanding it from both sides, Preparing the presentation and the use of digital aids, Preparing yourself, Presentation Checklists, Synchronised Swimming as opposed to Drowning, Handling Challenges.

How to Deal with Difficult Clients and Discussions

Course Content: The important role that customers play, Why are clients normally difficult? What do clients want when they speak of service and client care? What is considered courteous behaviour/good telephone etiquette and why is it important? What communication skills are necessary to make for a good client interaction? What is the KISS principle in customer care and why is it important? How do you calm a client down (4 techniques)? How do we overcome language barriers?

Critical Thinking and Problem Solving

Aim: This workshop develops cognitive skills/analytical thinking in learners. Content: Articulating or defining the problem, Viewing different perspectives, using various business tools at out disposal, Building usable Knowledge, Identifying the best possible solutions, Evaluating solutions, Acting on solutions and findings. Outcome: A delegate who achieves this unit standard will be able to: Implement problem formulation techniques of increasing degrees of complexity and novelty. Analyse and clarify components of a problem. Determine parameters and strategise for task solutions.

Ethics in Management

Aim: The purpose of this workshop is to explain and demonstrate the importance of establishing an ethical culture in the workplace. Content: What are Ethics? Identifying Core Business Areas, Identifying Ethical and Unethical Conduct, Culture Creation, Follow Up and Reinforce. Outcome: At the end of this workshop delegates will have an understanding of the importance of good ethical conduct in the workplace as well as possessing the knowledge of how to implement a Code of Ethics. Aligned to SAQA US ID 116484 L5 C6 Evaluate a specified code of ethics and/or code of conduct

How to Complete Tender Documents

This workshop will assist the delegates with the completion of tender documents. It will give insight into the basic requirements that need to be in place for any government tenders as well as how to physically procure the document and complete it in a logical and organised manner, ensuring a professional submission.

Frontline Reception II (Advanced)

Aim: To assist receptionists and office administrators in reaching goals and setting high standards in the smooth operation of the front office. Content: Skills, Qualities and Attributes, Identifying and Classifying Your Customers, Developing Your Role and Contribution, Identifying Urgent Versus Important, Assertive Communication, The Key to Effective Written Communication, Effective Minute Taking, Keeping an Effective Diary, Maintaining Professionalism and Etiquette, Additional Material for Leisure Reading, Useful Info on Setting up Agendas.

Emotional Intelligence

Aim: To supply the learners with the necessary knowledge and confidence, regarding communication in an emotionally intelligent manner, applying such principles to personal and work life. Content: The principles of emotional intelligence explained, The principles of emotional intelligence in practice, Self-confidence, self-awareness, self-esteem and locus of control. The importance of personal and interpersonal competencies, Techniques for giving and receiving feedback, Using the Johari window

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