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Midrand

Front Desk / Reception with E-mail Correspondence WEBINARS

OBJECTIVES
The receptionist is the ‘window of the company’ and has one chance at creating the right impression in person, over the telephone or via
e-mail. This workshop will enable participants to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaints handling and generating greater customer satisfaction and loyalty through maintaining a positive attitude.

Interpersonal Skills & Emotional Intelligence WEBINARS

OBJECTIVES
Poor inter-personal skills can often damage an organization in terms of lost business, impaired customer relationships and lack of co-ordination of internal processes. This workshop delivers key concepts and techniques that can be immediately applied to maximise staff interpersonal skills to maintain a competitive advantage.

Collaborative Management

This programme is designed to develop your ability to collaborate as a cross-functional team in complex situations to achieve a common goal that results in strategy execution that solves complex problems with speed and agility.

Managing Meetings

Discover and understand how to effectively and efficiently conduct and participate in meetings that yield valuable contributions and purpose-driven outcomes with this interactive workshop.

Managing Meetings

Discover and understand how to effectively and efficiently conduct and participate in meetings that yield valuable contributions and purpose-driven outcomes with this interactive workshop.

Managing Meetings

Discover and understand how to effectively and efficiently conduct and participate in meetings that yield valuable contributions and purpose-driven outcomes with this interactive workshop.

Managing Meetings

Discover and understand how to effectively and efficiently conduct and participate in meetings that yield valuable contributions and purpose-driven outcomes with this interactive workshop.

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