Pretoria

Assertiveness Training

Aim: This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively and communicate in an assertive manner with clients and fellow workers. Content: ¨ What is Assert

AIDS Awareness

This workshop is for all staff. With South Africa still rated the country with the highest number of new HIV infections (2012) the business sector simply has to step up our efforts to curb this increase. From a purely financial perspective, skills shortag

Presentation Skills

Aim: A two-day workshop aimed at supplying the learners with the necessary knowledge and confidence, to prepare themselves as well as digital and written presentations, deliver these as well as read, respond and adapt to audiences. The emphasis of this wo

Report Writing Skills

To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate report writing. Content: Before you begin; Format of the Report; Table of Contents; Key; Introduction; Discussion; Conclusion; Reference

Enneagram and EI for Leaders

Aim: To empower and develop delegates and enable them to use their knowledge and skills on Emotional Intelligence, practically and effectively. Content: Principles and Theory of Emotional Intelligence explained, relating to leadership, self-management and

Negotiating for Profits

This workshop is designed to assist the learners with the approach and skills necessary to enter competitive sales or buying orientated negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise

Effective Service Delivery

Aim: This workshop is designed to assist the delegate with Effective Service Delivery. Organisations that align their strategic vision to their client’s needs and are then adapt their operational planning accordingly are more likely to show positive resul

Leading Change

Aim: To understand the importance of strategically leading change in an organisation. Ineffective change management leads to a breakdown of strategy which in turn impacts negatively on the outcome. From a leadership perspective the specific circumstances

Work Life Balance

Aim: This workshop will assist the learners to recognise what work-life balance is and why it is important. Also to recognise their personal warning signs for when the balance is thrown out and how to address the various areas that will need attention. Th

Coaching and Mentoring

This workshop is for supervisors and team leaders, the main aim is to assist them with coaching their team to success in a collaborative fashion. Leaders who are able to coach rather than instruct are able to develop more positive teams and tend to do par

Frontline Reception I

Aim: To advise and guide the learner in a practical and fun way in the finer points of reception and communication excellence. Content: Attitude and Aptitude; Understanding People; First Impressions Last; Colours; Body Language; Communication Starts With

Business Writing Skills

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Busin

Customer Care Training

Aim: To motivate and empower the learner to communicate clearly and concisely. Content: Attitude and Aptitude; Understanding People - Personality Profiling; Determining Your Personal Vision (Two Basic Emotions); Accountability - BASE and FASE; Consider Yo

Goods Receiving and Dispatch

Aim The aim of this course is for delegates to be able to receive stock in a wholesale/retail organisation, implement security procedures to prevent shrinkage and losses and enhance the efficiency of the supply chain by recording required information on s

Coaching Skills for Supervisors

Aim: This workshop is for supervisors. Content: Introduction and History of Coaching; Definition(s) of Coaching; The Value of Coaching; Important Principles of Coaching; The Qualities of a Great Coach; Key Skills That Every Coach Needs to Succeed; Creatin

How to do Research

Aim: Enabling the learner to understand research, the purpose thereof and how to go about it in the most time efficient manner, producing the targeted information required for the audience. Content: Understanding Your Audience; Understanding the Purpose o

Resilience Training

Aim: The purpose of resilience training is to equip the delegate with useful information, practical skills and tools to build resilience in a personal and professional capacity. Through this process, the delegate should be able to use these skills to buil

Basic Project Management

Aim: This basic project management workshop has been designed to assist project managers, administrators and team members to plan for and execute projects and tasks efficiently and fully. This basic project management course is essential for all managers,

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