Coordinate Learning (How to coordinate learning in an organisation)
This 1-day skills workshop is geared for training administrators, co-coordinators and training managers. Learn to manage and administer each phase of the learning Cycle from skills profiling through to verification, co-ordination and reporting on the activities and interventions undertaken. We also learn how to identify, recruit and select suitable service providers and manage return on investment.
Delivery teams play a key role in providing both an internal and external service to the organization’s customers and staff. Emphasis is placed on the important requirements of this position coupled with having the right attitude and projecting a positive image. Dealing with customers appropriately, principles of time, problem solving and taking initiative all form part of this very practical training session.
This skills programme is recommended for anyone involved in the skills planning and skills reporting of a company. This programme uncovers the process of skills profiling by conducting a skills gap analysis through target audience analysis and task analysis. Learners are also provided information on the full National Certificate in OD-ETD qualification.
What is the cost of complaints to business? Complaints dealt with positively win over customers and enhance the survival of the organization. Complaints are however often handled negatively and poorly with troublesome issues deflecting resources from ‘real work’. Understanding how to manage complaints efficiently, handle conflict, take responsibility and deal with customers professionally are the key ingredients of this practical workshop.
In this fast-paced, high tech-age, communication flows from cell phones to video-conferencing to SMS and emails. With so much emphasis on instantaneous interaction, the need for power-packed writing abilities is even greater than ever. The stream of communication is flowing faster and faster, which means that the information flowing on it must be focused, concise, accurate and compelling. All your written communication reveals your commitment to professionalism and excellence. This practical workshop will explore the window of your written record.
This skills programme is a must for learning programme designers and developers. During this workshop we will learn how to design and develop outcomes-based learning programmes in line with ETQA requirements from completing the curriculum framework to developing a full learner guide and learner work-book with an accompanying facilitator guide.