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Randburg

Diversity Training

How You Will Benefit:
• Understand what diversity and its related terms mean
• Be aware of how aware you are of diversity and where you can improve
• Understand how changes in the world have affected you and your view
• Be able to identify your stereotypes
• Understand what terms are politically correct and which are not, and why
• Be familiar with the four cornerstones of diversity
• Understand what the pitfalls are relating to diversity and understand how to avoid them
• Develop a technique for dealing with inappropriate behavior

Employment Equity Committee

Outlines the role of the committee members.
How to form committee.
How to elect committee members
Roles and responsibilities of committee members.
Policies and procedures to implement and assess.
Codes of good practice
New amendments and how to implement them.
How to pass an EE Inspection.
How to draw up an EE plan.

HIV & AIDS Awareness

• Explaining HIV/AIDS.
• Describing what behaviour is safe and what behaviour carries the risk of HIV/AIDS transmission.
• Interpreting data and trends on HIV/AIDS in order to explain the potential impact on a community, an organisation and a business sector.
• Investigating the guidelines and assistance that are available to support workers affected by HIV/AIDS.
• Explaining the implications of the HIV/AIDS pandemic for the community, the economy, an organisation and a specific workplace

Employment Equity Committee

Outlines the role of the committee members.
How to form committee.
How to elect committee members
Roles and responsibilities of committee members.
Policies and procedures to implement and assess.
Codes of good practice
New amendments and how to implement them.
How to pass an EE Inspection.
How to draw up an EE plan.

Employment Equity Committee

Outlines the role of the committee members.
How to form committee.
How to elect committee members
Roles and responsibilities of committee members.
Policies and procedures to implement and assess.
Codes of good practice
New amendments and how to implement them.
How to pass an EE Inspection.
How to draw up an EE plan.

Understanding HIV

Core 12463 Understand and deal with HIV/AIDS Level 2 NQF Level 02 3

Qualifying learners can demonstrate an understanding of HIV/AIDS issues affecting them personally and in the workplace. They are able to apply relevant national, industry and company policies and procedures for dealing with HIV/AIDS in the workplace.

Coaching & Mentoring

OBJECTIVES
Coaching and mentoring can be used to effectively unlock the potential that already exists within any organization. The organization’s most valuable resource is its people or put more concretely, the knowledge and passion that resides within the hearts and minds of its people. This workshop will teach participants how to introduce coaching and mentoring into their workplace and reap rewarding results.

Complaint Handling & Conflict Management

OBJECTIVES
What is the cost of complaints to business? Complaints dealt with positively win over customers and enhance the survival of the organization. Complaints are however often handled negatively and poorly with troublesome issues deflecting resources from ‘real work’. Understanding how to manage complaints efficiently, handle conflict, take responsibility and deal with customers professionally are the key ingredients of this practical workshop.

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