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Communication Skills Training
*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support.
Course offered by: Staff Training
Course Content: The important role that customers play, Why are clients normally difficult? What do clients want when they speak of service and client care? What is considered courteous behaviour/good telephone etiquette and why is it important?
Course offered by: Staff Training
To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate report writing.
Course offered by: Staff Training
To motivate and empower the learner to communicate clearly and concisely. Emphasis on client care and relationship building. This Services SETA Accredited workshop is aligned with Unit Standard 10354: Contribute to a diverse working environment in a Contact Centre
Course offered by: Staff Training
To apply leadership concepts in a work context using the Enneagram Self-Mastery Tool. A portion of this workshop is customised to the individual. This workshop is fully accredited with unit standard 242824.
Course offered by: Staff Training
Aim: A two-day workshop aimed at supplying the learners with the necessary knowledge and confidence, to prepare themselves as well as digital and written presentations, deliver these as well as read, respond and adapt to audiences. The emphasis of this workshop is on practical work.
Course offered by: Staff Training
This workshop is for all staff. With South Africa still rated the country with the highest number of new HIV infections (2012) the business sector simply has to step up our efforts to curb this increase.
Course offered by: Staff Training
Aim To assist PA's, receptionists and office administrators in reaching goals and setting of high standards in the smooth operation of the company and management team Content: ? Skills, qualities and attributes required for success ?
Course offered by: Staff Training
Aim: To supply the learners with the necessary knowledge and confidence, regarding communication in an emotionally intelligent manner, applying such principles to personal and work life.
Course offered by: Staff Training
Aim: To assist all employees in their use and distribution of time as a valuable tool in the workplace.
Course offered by: Staff Training
Minute Taking - 2 day workshop Aim: Enabling the PA or Secretary to prepare for, take and distribute full and professional minutes.
Course offered by: Staff Training
Aim: To further assist managers in their role as developers and leaders of a department and/or company concentrating on more specific tools of measurement and methodologies.
Course offered by: Staff Training
Aim: To assist receptionists and office administrators in reaching goals and setting high standards in the smooth operation of the front office.
Course offered by: Staff Training
Aim: To educate supervisors, junior and middle management on the basic requirements of good management Content: What Are the Qualities of a Good Manager?
Course offered by: Staff Training
Aim: To advise and guide the learner in a practical and fun way in the finer points of reception and communication excellence.
Course offered by: Staff Training
This workshop will assist the delegates with the completion of tender documents.
Course offered by: Staff Training
The course outline is designed to assist the learners with the approach and skills necessary to enter debt collection negotiations.
Course offered by: Staff Training
This workshop is for supervisors and team leaders, the main aim is to assist them with coaching their team to success in a collaborative fashion.
Course offered by: Staff Training
Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional e-mail and letter writing including minute taking.
Course offered by: Staff Training
Aim: The purpose of this workshop is to explain and demonstrate the importance of establishing an ethical culture in the workplace. Content: What are Ethics? Identifying Core Business Areas, Identifying Ethical and Unethical Conduct, Culture Creation, Follow Up and Reinforce.
Course offered by: Staff Training
Aim: This basic project management workshop has been designed to assist project managers, administrators and team members to plan for and execute projects and tasks efficiently and fully.
Course offered by: Staff Training
Aim: This workshop is designed to further assist managers in their role as developers and leaders of a department and/or company concentrating on further tools of measurement and methodologies. It works well as a follow up to its two predecessors.
Course offered by: Staff Training
Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management?
Course offered by: Staff Training
Aim: This workshop develops cognitive skills/analytical thinking in learners.
Course offered by: Staff Training
Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation.
Course offered by: Staff Training
Aim: This workshop is for supervisors.
Course offered by: Staff Training
Course Content: Plan and Prepare for the meeting, including all the necessary role players, Setting the Agenda and the Objectives, Preparing the information packs, Understanding your role as facilitator/meeting chairperson, Understanding group dynamics and communication styles, Optimising the out
Course offered by: Staff Training
Aim: To assist admin staff with outbound sales calls and follow up communication with clients.
Course offered by: Staff Training
Aim: Enabling the learner to understand research, the purpose thereof and how to go about it in the most time efficient manner, producing the targeted information required for the audience.
Course offered by: Staff Training
Aim: To empower and develop delegates and enable them to use their knowledge and skills on Emotional Intelligence, practically and effectively.
Course offered by: Staff Training
Course Content: Understanding what motivation and de-motivation is and how these impact on productivity, How to measure your team - s motivation levels, Understanding some of the theories of motivation, Converting motivational theories to action, creating an environment conducive to feedback, gro
Course offered by: Staff Training
Course Content: The important role that customers play, What do clients want when they speak of service and client care? How important is punctuality in today’s world? What is considered courteous behaviour and why is it important?
Course offered by: Staff Training
Aim: To assist all business people with observing business protocol and etiquette ensuring successful relationships with colleagues and clients. Content: Etiquette- What is it?
Course offered by: Staff Training
Aim: This unit standard is intended for Management and staff who are responsible for supervising and implementing stock loss prevention plans in a wholesale/retail outlet within the provided broad guidelines or parameters. Content: What is shrinkage?
Course offered by: Staff Training
Aim The aim of this course is for delegates to be able to receive stock in a wholesale/retail organisation, implement security procedures to prevent shrinkage and losses and enhance the efficiency of the supply chain by recording required information on stock being received and dispatched.
Course offered by: Staff Training
Aim: To motivate and empower the learner to communicate clearly and concisely.
Course offered by: Staff Training
This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such.
Course offered by: Staff Training
This workshop has been designed as a 1 Day Teambuilding yet customer orientated workshop. Its main aim is to provide motivation to the team whilst simultaneously addressing solutions needed to work related challenges.
Course offered by: Staff Training
To advise and guide the learner in a practical and fun way on the finer points of reception and communication excellence. This workshop has been adapted from our Frontline Reception I workshop to address the specific requirements of security staff.
Course offered by: Staff Training
This course is designed to upskill medical receptionists and frontline personnel to be highly professional. All frontline staff such as receptionists, relief receptionists and telephony personnel will benefit from the practical information and approach to this all important position.
Course offered by: Staff Training
Aim: To assists leaders in the art of effective feedback, thereby ensuring maximum gain from team input and empowering leadership practices. The workshop provides tools and frameworks to use assisting the leader and team to increase productivity through feedback and engagement.
Course offered by: Staff Training
To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies.
Course offered by: Staff Training
Aim: To educate management on the basic requirements of good delegation. This generic workshop includes the use of delegation theories as well as some practical tools to use to ensure completion of projects and tasks.
Course offered by: Staff Training
Aim: To assists leaders in the art of collaboration, thereby ensuring maximum gain from team input and empowering leadership practices. The workshop provides tools and frameworks to use enabling the easy implementation of this highly desirable leadership style.
Course offered by: Staff Training
Aim: This workshop is designed to assist the learners with the approach and skills necessary to enter a collective bargaining negotiation.
Course offered by: Staff Training
Aim: This workshop will assist the learners to recognise what work-life balance is and why it is important. Also to recognise their personal warning signs for when the balance is thrown out and how to address the various areas that will need attention.
Course offered by: Staff Training
Aim This workshop is designed to be attended by teams or team leaders or both. The Enneagram is a universally recognised self-mastery tool, used for leadership and team development.
Course offered by: Staff Training
Aim: This workbook is designed as an introduction to the business world. It is suitable for upliftment candidates such as housekeeping staff being groomed for reception, or even interns straight from matric who need to see the bigger business picture.
Course offered by: Staff Training
Aim: To explain and demonstrate the need for the incorporation of- Generation Y - or the Millennials into the workforce from a leadership perspective. Assisting leaders with understanding the youth and how to harness this generation - s strengths.
Course offered by: Staff Training
Aim: To inform frontline and service or sales counter delegates on how to provide superior service in an in-house sales orientated environment, maximizing customer care in the interest of gaining customer loyalty.
Course offered by: Staff Training

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