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Secretarial & Admin Training
To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate report writing.
Course offered by: Staff Training
The aim of this workshop is to help you understand that effective recruitment practices will ensure that there is always a role for the recruiter in the labour landscape.
Course offered by: Staff Training
Course Content: Plan and Prepare for the meeting, including all the necessary role players; Setting the Agenda and the Objectives; Preparing the information packs; Understanding your role as facilitator/meeting chairperson; Understanding group dynamics and communication styles; Optimising the out
Course offered by: Staff Training
Aim: This workshop will assist the learners to recognise what work-life balance is and why it is important. Also to recognise their personal warning signs for when the balance is thrown out and how to address the various areas that will need attention.
Course offered by: Staff Training
Aim To assist PA’s, receptionists and office administrators in reaching goals and setting of high standards in the smooth operation of the company and management team Content: ♦ Skills, qualities and attributes required for success ♦ Identifying and classifying your customers (internal and extern
Course offered by: Staff Training
To motivate and empower the learner to communicate clearly and concisely. Emphasis on client care and relationship building. This Services SETA Accredited workshop is aligned with Unit Standard 10354: Contribute to a diverse working environment in a Contact Centre
Course offered by: Staff Training
Aim: This half day workshop gives guidelines on how to deal with sexual harassment and gender ethics within the workplace, the causes, consequences to individual and company, the potential resolutions and cures.
Course offered by: Staff Training
Course Content: Understanding what motivation and de-motivation is and how these impact on productivity; How to measure your team’s motivation levels; Understanding some of the theories of motivation; Converting motivational theories to action, creating an environment conducive to feedback, growt
Course offered by: Staff Training
Aim This workshop is designed to be attended by teams or team leaders or both. The Enneagram is a universally recognised self-mastery tool, used for leadership and team development.
Course offered by: Staff Training
Aim: The purpose of resilience training is to equip the delegate with useful information, practical skills and tools to build resilience in a personal and professional capacity.
Course offered by: Staff Training
Course Content: The important role that customers play; Why are clients normally difficult? What do clients want when they speak of service and client care? What is considered courteous behaviour/good telephone etiquette and why is it important?
Course offered by: Staff Training
Aim: This workbook is designed as an introduction to the business world. It is suitable for upliftment candidates such as housekeeping staff being groomed for reception, or even interns straight from matric who need to see the bigger business picture.
Course offered by: Staff Training
Course Content: The important role that customers play; What do clients want when they speak of service and client care? How important is punctuality in today’s world? What is considered courteous behaviour and why is it important?
Course offered by: Staff Training
Aim: To explain and demonstrate the need for the incorporation of “Generation Y” or the Milennials into the workforce from a leadership perspective. Assisting leaders with understanding the youth and how to harness this generation’s strengths.
Course offered by: Staff Training
Aim: To assist all business people with observing business protocol and etiquette ensuring successful relationships with colleagues and clients. Content: Etiquette – What is it?
Course offered by: Staff Training
Aim: To assist all delegates in their use of a personal efficiency programme allowing for their personal and company vision to materialise and to provide structure to their personal and professional lives.
Course offered by: Staff Training
Aim: To assist admin staff with outbound sales calls and follow up communication with clients.
Course offered by: Staff Training
Aim: To understand the importance of strategically leading change in an organisation. Ineffective change management leads to a breakdown of strategy which in turn impacts negatively on the outcome.
Course offered by: Staff Training
This workshop is for all staff. With South Africa still rated the country with the highest number of new HIV infections (2012) the business sector simply has to step up our efforts to curb this increase.
Course offered by: Staff Training
Aim: To assist the learners with the necessary knowledge regarding issues of diversity in a specific South African context. Course Content: Cultural Diversity; Can we continue to challenge and shape our perceptions as adults?
Course offered by: Staff Training
Aim: Enabling the learner to understand research, the purpose thereof and how to go about it in the most time efficient manner, producing the targeted information required for the audience.
Course offered by: Staff Training
Aim: To inform frontline and service or sales counter delegates on how to provide superior service in an in-house sales orientated environment, maximizing customer care in the interest of gaining customer loyalty.
Course offered by: Staff Training
Aim: To supply the learners with the necessary knowledge and confidence, regarding communication in an emotionally intelligent manner, applying such principles to personal and work life.
Course offered by: Staff Training
Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management?
Course offered by: Staff Training
Aim: To empower and develop delegates and enable them to use their knowledge and skills on Emotional Intelligence, practically and effectively.
Course offered by: Staff Training
Aim: The purpose of this workshop is to explain and demonstrate the importance of establishing an ethical culture in the workplace. Content: What are Ethics? Identifying Core Business Areas; Identifying Ethical and Unethical Conduct; Culture Creation; Follow Up and Reinforce.
Course offered by: Staff Training
Aim: To motivate and empower the learner to communicate clearly and concisely.
Course offered by: Staff Training
Aim: To explain and demonstrate the need for “appropriate” behaviour. Assisting the delegate with deciding what is appropriate and informing the delegates as to the dos and don’ts of other cultures. Course Content: Etiquette – What is it?
Course offered by: Staff Training
Aim: This workshop develops cognitive skills/analytical thinking in learners.
Course offered by: Staff Training
Aim: This basic project management workshop has been designed to assist project managers, administrators and team members to plan for and execute projects and tasks efficiently and fully.
Course offered by: Staff Training
Aim: This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively and communicate in an assertive manner with clients and fellow workers. Content: ¨ What is Assertiveness? What is it not?
Course offered by: Staff Training
Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation.
Course offered by: Staff Training
Aim: This workshop is designed to assist the delegate with Effective Service Delivery. Organisations that align their strategic vision to their client’s needs and are then adapt their operational planning accordingly are more likely to show positive results and growth.
Course offered by: Staff Training
Aim: To assist all employees in their use and distribution of time as a valuable tool in the workplace.
Course offered by: Staff Training
Aim: This workshop is for supervisors.
Course offered by: Staff Training
Aim: This workshop is designed to further assist managers in their role as developers and leaders of a department and/or company concentrating on further tools of measurement and methodologies. It works well as a follow up to its two predecessors.
Course offered by: Staff Training
Minute Taking – 2 day workshop Aim: Enabling the PA or Secretary to prepare for, take and distribute full and professional minutes.
Course offered by: Staff Training
Aim: This workshop is designed to assist the learners with the approach and skills necessary to enter a collective bargaining negotiation.
Course offered by: Staff Training
*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support.
Course offered by: Staff Training
Aim: This unit standard is intended for those individuals who are responsible for displaying merchandise visually in a wholesale/retail outlet where there is some freedom to merchandise within the provided broad guidelines or parameters. Content: What is visual merchandising?
Course offered by: Staff Training
Aim: To empower and develop delegates and enable them to use their knowledge and skills to the fullest, practically and effectively. This workshop includes a one hour pre-course questionnaire for individual Enneagram reporting.
Course offered by: Staff Training
Course offered by: Continuing Education at University of Pretoria
Course offered by: Continuing Education at University of Pretoria
Course offered by: Continuing Education at University of Pretoria
Course offered by: Continuing Education at University of Pretoria
Dear B-BBEE Clients   Well 2019 has arrived with a vengeance and I certainly hope that it is a fantastic year both  personally and professionally.   
Course offered by: Bconsult
Course offered by: Continuing Education at University of Pretoria
Course offered by: Continuing Education at University of Pretoria
The Vision Board Workshop for Personal Development and Growth is a practical and interactive training session designed to help you get clarity on your intentions and personal development and growth.
Course offered by: Continuing Education at University of Pretoria
Course offered by: Continuing Education at University of Pretoria

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