This course is accredited by the Services Seta and material covers unit standards 15224 at NQF Level 5 worth 4 credits and 120300 at NQF Level 5 worth 8 credits. COURSE OUTLINE:  What is Leadership?  The roles and qualities of leadership

The role of ETD Coordination & Administration Anyone assuming the role of a training coordinator and learner administrator needs to be able to perform a number of tasks.

• Conduct and manage the hearing • Implement procedure to handle non-dismissible offences • Hear pleadings • Take a decision regarding sanctions Inform employee of sanction and record decision

This course is accredited by the Services Seta and material covers unit standards 10052 at NQF level 5 worth 6 credits. COURSE CONTENT:  Quality Management  Quality Management Definitions  Ten Dimensions of Service Quality

Labour legislation in South Africa is one of the biggest challenges facing managers and business people in South Africa. There is a maze of legislation governing correct practices and the legislation changes on an ongoing basis.

This course is accredited by the Services Seta and covers unit standards 13929 at NQF level 3 worth 3 credits and 12153 at NQF level 4 worth 5 credits. What does it mean to be a PA? • Knowing myself • Understanding people –diversity in the workplace

Course covers unit standards 12153 and 110023 at NQF level 4 worth 11 credits COURSE OUTLINE:  Report writing skills  The functions of communication  Barriers to effective communication

Explain the concept of leadership Differentiate between the concepts of leadership and management Apply leadership techniques to individuals and teams within the work context Evaluate the impact of the leadership techniques applied

This course is accredited by the Services Seta and covers unit standard 252043 at NQF level 5 worth 6 credits. 2 Day course Module 1: Diversity as journey  Understanding and being open to:

It has been said that a manager is only as effective as his/her PA allows him/her to be. While perhaps a little extreme, the value of an excellent administrative assistant goes unquestioned.

Emotional Intelligence – 3 DAYS

This course is accredited by the Services Seta and covers unit standards 8555 at NQF level 4 worth 4 credits. 3 Days Course Course Contents;  Framework for participation  Your experience of HIV/AIDS

Explain the concept of coaching in a business environment. Demonstrate skills and techniques required of a coach. Develop action plans to coach team members. Gather evidence and monitor progress.

COURSE OUTCOMES: Upon completing the course, learners should be able to understand • Communication with the media, an overview what to expect • The role of media - The media is not your enemy, make it work for you. • What is your market?

Accountancy & Finance is the language of business and those who do not understand it are significantly disadvantaged. In reality business finance has a few key concepts wrapped up in technical jargon which, without too much effort, the basics can be mastered.

This course is accredited by the Services Seta and material covers unit standards 252034 and 252032 at NQF level 5 worth 16 credits. COURSE CONTENT  Module 1: Orientation  Module 2: Performance management

Advanced Monitoring and Evaluation Accredited by the Services Seta unit standards 252024 at NQF Level 4 worth 5 credits, 252032 at NQF Level 5 worth 8 credits and 252034 at NQF Level 5 worth 8 credits 5-day course Module 1: Orientation

Conflict management seems to be the buzzword in many articles written of late. There are more and more companies requesting training interventions of the topic. Conflict is a way of life and a sign of the times. Conflict is something we just have to live with.

This course is accredited by the Services Seta and material covers unit standard Standards 252035 at NQF level 5 worth 8 credits. COURSE CONTENT: MODULE 1: SELF AWARENESS  Defining self awareness  holistic development model

It has become increasingly apparent that people with high levels of Emotional Intelligence (EQ) are more successful in business and in their professional lives than those who just have high levels of "traditional intelligence".